Configure Incoming Routing Methods

Applies To: Windows Server 2008

You can use routing methods to control what happens to faxes that are received by a fax device managed by the fax server. You can use any combination of routing methods to forward received faxes to an e-mail address, store faxes in a folder, or print faxes.

To configure incoming fax routing methods

  1. Open Fax Service Manager.

  2. In the left pane, double-click Fax, double-click Devices and Providers, double-click Devices, double-click the device you want to configure, and then click Incoming Methods.

  3. In the right pane, right-click the method you want to configure, click Properties, and then do the following:

    1. To configure the Store in a folder method, click the Store in Folder tab, and then either type the Universal Naming Convention (UNC) path of the folder (\\<network location>\<folder>), or click Browse to select the folder.

    2. To configure the Route through e-mail method, click the E-mail tab, and then type the e-mail address to which you want incoming faxes to be delivered.

    3. For the Print method, click the Print tab, and then type the UNC path of the printer location.

  4. Once the incoming methods have been configured, in the details pane, right-click each method, and then click Enable to enable the method, or Disable to disable it. (You may want to disable a method if, for example, you want to temporarily disable printing because the printer is down and faxes are getting stuck in the Inbox.)


To configure incoming routing through e-mail, you must specify the Simple Mail Transfer Protocol (SMTP) settings of the e-mail server. For instructions, see Configure SMTP Settings for E-Mail Routing.

Additional considerations

To configure fax components, you must be a member of the Administrators group or you must have been delegated the appropriate authority. As a security best practice, consider using Run as to perform this procedure.

Additional references