Event ID 11004 — DNS Client Service Status

Applies To: Windows Server 2008

Domain Name System (DNS) is a protocol that makes it possible for a computer to obtain the numeric IP address of another computer by submitting the target computer's name to a DNS server computer. The DNS Client service sends requests for name resolution services to DNS servers. Problems with the DNS Client service can prevent a network computer from locating other network computers.

Event Details

Product: Windows Operating System
ID: 11004
Source: DnsApi
Version: 6.0
Message: The DNS Client service could not start because the Remote Procedure Call (RPC) interface failed to start for this service. To correct the problem, restart the RPC and DNS client services by typing the following commands at a command prompt:

net start rpc
net start dnscache.

For specific error code information, see the record data below.


Restart the computer

The Remote Procedure Call (RPC) service did not respond to requests from the DNS client. The computer must be restarted to restart the Remote Procedure Call (RPC) and DNS Client services.

To restart the computer:

  • On the DNS client computer, click Start, click the arrow next to the Lock button, and then click Restart.


Check the event log, and verify that there are no DNS client events in the Event ID range 11000 through 11007.

Check that the following events exist for the domain name that is being used for the DNS client:

  • Event ID 11200
  • Event ID 11201
  • Event ID 11202

DNS Client Service Status

DNS Infrastructure