Troubleshooting server events

The Troubleshooting item in the console tree displays the troubleshooting list in the details pane. You can use the troubleshooting list to view system events and warnings that have occurred since the Windows Media Services service started or since the list was cleared. You can use the data in this list to help you to identify and resolve issues on the server. The area at the top of the details pane indicates the number of unresolved events.

The details pane displays the following information for each event in the list.

Item Description


Displays an icon that identifies the event as an error, warning, or information event.


Displays the month, day, and year the event occurred.


Displays the time of day the event occurred. The time is displayed in the time format used by the server, which can be either Coordinated Universal Time (UTC) or local time.


Displays the name of the server or publishing point that generated the event.


Displays the number of times the event has occurred.


Provides more specific information about the type of event.

You can use the following buttons in the details pane to perform troubleshooting tasks:

  • Clear list. Removes all events from the list.

  • Refresh list. (Windows Media Services snap-in only) Updates the list of troubleshooting events.

  • View error details. (Windows Media Services snap-in only) Displays more information about the selected event.

  • View options. (Windows Media Services snap-in only) Opens the Troubleshooting Options dialog box that enables you to specify the settings for the events reported in the list. For more information, see Setting troubleshooting options.

For Windows Media Services Administrator for the Web

Use the following settings to configure additional troubleshooting options:

  • Filter Events. Sets troubleshooting options. For more information, see Setting troubleshooting options.

  • Select interval. Sets how often the page is refreshed. This setting is found in the Page Loaded area. Select an interval value from never to 60 minutes.


Troubleshooting events are also logged in Event Viewer. If you want to review troubleshooting events that have been cleared or that occurred before the Windows Media Services service was started, you can view them in Event Viewer. For more information about Event Viewer, see Windows Help and Support.