Install Terminal Services Client Access Licenses by Using the Telephone

Applies To: Windows Server 2008

The telephone installation method allows you to talk to a Microsoft customer service representative to complete the installation process. The appropriate telephone number is determined by the country/region that you chose in the Activate Server Wizard and is displayed by the wizard.

Membership in the Administrators group, or equivalent, is the minimum required to complete this procedure. Review details about using the appropriate accounts and group memberships at Local and Domain Default Groups (

To install Terminal Services client access licenses by using the telephone

  1. Click Start, point to Administrative Tools, point to Terminal Services, and then click TS Licensing Manager.

  2. Verify that the connection method for the Terminal Services license server is set to Telephone by right-clicking the license server on which you want to install Terminal Services client access licenses (TS CALs), and then clicking Properties. On the Connection Method tab, change the connection method if necessary, ensure that the correct country or region is selected in the Select Country or Region list, and then click OK.

  3. Right-click the license server on which you want to install the TS CALs, and then click Install Licenses. The Install Licenses Wizard starts.

  4. Click Next.

  5. On the Obtain Client License Key Pack page, use the telephone number that is displayed to call the Microsoft Clearinghouse, and give the representative your Terminal Services license server ID and the required information for the licensing program through which you purchased your TS CALs. The representative then processes your request to install TS CALs, and gives you a unique ID for the TS CALs. This unique ID is referred to as the license key pack ID.


Retain a copy of the license key pack ID. Having this information with you will facilitate communications with the Microsoft Clearinghouse should you need assistance with recovering TS CALs.

  1. In the Install Licenses Wizard, on the Obtain client license key pack page, enter the license key pack ID provided by the representative into the boxes provided, and then click Next. The TS CALs are installed on your Terminal Services license server.

  2. To complete the process, click Finish. The Terminal Services license server can now issue TS CALs to clients that connect to a terminal server.

Additional references