RDS: The RD Gateway server should be configured to allow new connections

Applies To: Windows Server 2008 R2, Windows Server 2012

This topic is intended to address a specific issue identified by a Best Practices Analyzer scan. You should apply the information in this topic only to computers that have had the Remote Desktop Services Best Practices Analyzer run against them and are experiencing the issue addressed by this topic. For more information about best practices and scans, see Best Practices Analyzer.

Operating System

Windows Server 2008 R2, Windows Server 2012


Remote Desktop Services






The Remote Desktop Gateway (RD Gateway) server is configured to disable new connections.


If the RD Gateway server is configured to disable new connections, no new user connections will be allowed through the RD Gateway server.


Use the RD Gateway Manager tool to configure the RD Gateway server to accept new connections.

There is an option on RD Gateway to disable new connections. Disabling new connections will only prevent new connections from being made between clients and network resources by using this RD Gateway. Current connections will not be ended by RD Gateway. This option can be used to prevent new connections to the RD Gateway server allowing system maintenance to be performed after current connections have disconnected. Verify that this option isn’t set for upcoming system maintenance.

Membership in the local Administrators group, or equivalent, on the RD Gateway server that you plan to configure, is the minimum required to complete this procedure.

To allow new connections by using an RD Gateway server

  1. On the RD Gateway server open RD Gateway Manager. To open RD Gateway Manager, click Start, point to Administrative Tools, point to Remote Desktop Services, and then click RD Gateway Manager.

  2. In the console tree, expand the node that represents your RD Gateway server, which is named for the computer on which the RD Gateway server is running.

  3. In the console tree, right-click Monitoring, and then click Edit Connection Limit.

  4. On the General tab, under Maximum Connections select one of the following:

    • To set a limit for the maximum number of simultaneous connections that Remote Desktop Services clients can make to network resources through RD Gateway, click Limit maximum allowed simultaneous connections to, and then specify the number of allowable connections.

    • To set no limit on the number of allowable connections between clients and internal network resources through RD Gateway, click Allow the maximum supported simultaneous connections. This is the default option.


A maximum of 250 simultaneous connections is supported on RD Gateway servers that are running on Windows Server 2008 R2 Standard.

  1. Click OK.

See Also


Best Practices Analyzer for Remote Desktop Services: Configuration
Best Practices Analyzer for Remote Desktop Services