Event ID 32062 — Fax Server Configuration

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Applies To: Windows Server 2008 R2

You can install the Fax Server role using Server Manager. After the role is installed, you configure the server using Fax Service Manager to set up fax devices, enable routing rules, and manage Fax Service Providers.

Event Details

Product: Windows Operating System
ID: 32062
Source: Microsoft Fax
Version: 6.1
Symbolic Name: MSG_BAD_CONFIGURATION
Message: Fax Service failed to read the service configuration, possibly due to registry corruption or a lack of system resources.%r%r Reinstall the fax component.%r Win32 error code: %1.%r This error code indicates the cause of the error.

Resolve

Reinstall the Fax Server role

The Fax service must have sufficient resources and the ability to read and write to the registry.

Restart the server. If the the Fax service still does not have enough resources and cannot read and write to the registry, reinstall the fax component.

To install or configure fax components, you must be a member of the Administrators group or you must have been delegated the appropriate authority.

To uninstall and then reinstall the Fax Server role:

  1. Click Start, click Server Manager, in the left pane click Roles, and then in the right pane click Remove Roles.
  2. In the Add Roles Wizard, on the Select Server Roles page, clear the check box for Fax Server, and then follow the instructions in the wizard to uninstall the role.
  3. Then, to reinstall the role, in Server Manager, in the left pane click Role, and then in the right pane click Add Roles.
  4. In the Add Roles Wizard, on the Select Server Roles page, select the check box for Fax Server. When you do this, you will see a message that Print Services and Remote Server Administration Tools also need to be installed with the Fax Server role.
  5. Click Add Required Role Services and then click Next.
  6. On the Select Fax Users page, click Add and then type the domain and user name for groups and users that will have access to the fax server to send or receive faxes. Click Next. The Administrators group is added automatically to the Fax Users group and cannot be removed. In addition, if the Fax Users group already exists on the computer and is populated, those members will automatically appear under Fax Users or User Groups, but can be removed.
  7. On the Specify Who Can Access the Fax Server Inbox page, do one of the following and then click Next:
    • Click Only routing assistants can access the fax server inbox to limit access to the inbox to just members of the Routing Assistants user group. These users are responsible for routing faxes in the inbox to the intended recipients. You will specify group members later in the wizard.
    • Click All users can access the fax server inbox to give all users with access to the fax server the ability to view all received faxes. This option provides less privacy, but also requires less management.
  8. If you chose to limit access to the inbox to Routing Assistants, on the Select Routing Assistants page, click Add and then type the group name or domain and user name for groups and users who will be members of the Routing Assistants group. Click Next. As with the Fax Users group, the Administrators group is added automatically to the Routing Assistants group and cannot be removed. In addition, if the Routing Assistants group already exists on the computer and is populated, those members will automatically appear under Routing assistants, but can be removed.
  9. Continue through the wizard until you reach the Confirm Installation Selections page and review the choices that you made. Click Install.

Verify

To confirm that the Fax Server role has been installed correctly and that the Fax service is running, you should review the configuration of the server using Fax Service Manager.

To configure fax components, you must be a member of the Administrators group or you must have been delegated the appropriate authority. 

Confirm fax server configuration 

To verify the fax server setup configuration:

  1. To open Fax Service Manager, click Start, point to Administrative Tools, and then click Fax Service Manager.
  2. In the console tree, right-click Fax, and then click Properties.
  3. Click the tabs available from Properties, and view the settings to confirm that they are what you intended.
  4. Right-click Fax again, and then view the menu to see if the Fax service is running.

Check the Fax service

To confirm that the Fax service is running using Fax Service Manager:

  1. To open Fax Service Manager, click Start, point to Administrative Tools, and then click Fax Service Manager.
  2. In the right pane, right-click Fax, and then view the menu.
  3. The service is running if Start is grayed out and Stop is active on the menu.

Fax Server Configuration

Fax Server