Event ID 4097 — Display Driver Timeout Detection

Applies To: Windows Server 2008 R2

Windows can detect when the graphics hardware or a Windows XP Display Driver Model (XPDM) device driver take longer than expected to complete an operation. When this happens, Windows collects diagnostic information about the timeout condition, and prepares a report that you can send to Microsoft. These reports are analyzed and used to assist in creating updates for Windows that fix reported issues.

Event Details

Product: Windows Operating System
ID: 4097
Source: Display
Version: 6.1
Message: Display driver %1 detected and recovered from a failure. Some graphics operations may have failed.


Send Error Report to Microsoft and Check Windows Update for New Driver

Windows detected that the graphics adapter hardware on your computer has taken longer than expected to complete a requested operation. Windows has recovered and reset the graphics hardware.

Windows has prepared a report containing diagnostic data about the timeout condition experienced in the graphics adapter or device driver.

To submit the report to Microsoft

  1. Click Start.
  2. Click Control Panel.
  3. In Control Panel, click System and Maintenance.
  4. Under Problem Reports and Solutions, click Check for new solutions.
  5. If Windows displays a dialog box asking "Do you want to send more information about the problem?", click Send information.
  6. If a solution is presented, follow the instructions displayed. The solution is often to download and install a newer version of the device driver, but can be instructions about how to correct a configuration error.

If this problem occurs often, use Windows Update to check if a new display driver for your display adapter is available.

To perform this procedure, you must be a member of the local Administrators group, or you must be delegated the appropriate authority.

To start Windows Update

  1. Click Start.
  2. Click All Programs.
  3. Click Windows Update.
  4. In the upper left corner of the Windows Update page, click Check for updates.
  5. After the check has completed, click View available updates.
  • If an update is available for your display adapter, select it, and then install it.
  • If no updates are currently available, check back periodically to see if your vendor has supplied a new device driver.


Confirm you can see the desktop and your applications as expected.

Display Driver Timeout Detection

Core Operating System