Event ID 5014 — Network Adapter Driver Not Supported
Applies To: Windows Server 2008 R2
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Obsolete drivers are not supported in the versions of the Windows operating systems released after Windows 2000.
Event Details
| Product: | Windows Operating System |
| ID: | 5014 |
| Source: | E100B |
| Version: | 6.1 |
| Symbolic Name: | EVENT_NDIS_ADAPTER_DISABLED |
| Message: | %2 : The driver cannot open the network adapter because it is disabled. |
Resolve
Update the network adapter driver
The driver will not load because it is not supported by versions of the Windows operating system released after Windows 2000. Contact the hardware vendor for a driver that corresponds to the version of Windows you are using.
After you have obtained a new driver from the hardware vendor, use Device Manager to update the driver.
To perform this procedure, you must have membership in Administrators, or you must have been delegated the appropriate authority.
To use Device Manager to update the network adapter driver:
- Click Start, type devmgmt.msc in Start Search, and then press** **ENTER.
- Expand Network Adapters.
- Right-click the network adapter, and then click Update Driver Software.
- Follow the steps in the Update Driver wizard.
Verify
To perform this procedure, you must have membership in Administrators, or you must have been delegated the appropriate authority.
To use Device Manager to view the status of network adapters:
- Click Start, type devmgmt.msc in Start Search, and then press** **ENTER.
- Click Network adapters in the Device Manager tree, and then verify that the network adapter is present.
- Right-click the network adapter, and then click Properties.
- Device Status should indicate This device is working properly.