Event ID 364 — Print Processor Availability
Updated: January 8, 2008
Applies To: Windows Server 2008 R2
This is preliminary documentation and subject to change.
Print processors are user-mode dynamic link libraries (DLLs) that are responsible for converting a print job's spooled data into a format that can be sent to a print monitor. They are also responsible for handling application requests to pause, resume, and cancel print jobs.
|Product:||Windows Operating System|
|Message:||Windows could not load print processor %1 because EnumDatatypes did not return any data. Module: %2. Please obtain and install a new version of the driver from the manufacturer (if available), or choose an alternate driver that works with this print device.|
Install the Printer Driver
To resolve this error, do the following:
- Obtain an updated driver (that displays the Designed for Windows logo) from the printer manufacturer for the specific model of printer.
- Delete any printers on the print server that use the original driver for the printer that is experiencing problems.
- If you are using Print Management, remove the printer driver and driver package using the following procedure:
- Open Print Management from the Administrative Tools folder, select the appropriate server and then click Drivers.
- Right-click the driver for the printer that is not working, and then click Remove driver package.
- If you do not have Print Management on the computer, use the following procedure to remove the printer driver package:
- Open Printers in Control Panel, right-click a blank area, click Run as administrator, click Server Properties, and then click the Drivers tab.
- Select the printer driver, click Remove, click Remove driver and driver package, and then click OK.
- Install the new printer driver, and then recreate the printer and settings.
- After Windows finishes reinstalling the driver, print the document again.
To verify that you resolved the problem:
- Print the document again.
- Open the print queue on the server, and then verify that its status Online and that print jobs are printing properly.
- If the print server logs spooler information events, look for Print Spooler Event 10 after printing, and then examine the document to confirm that it printed correctly.