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ServiceLevelAgreement Class

  • Reference

Service Level Agreement details for a support ticket.

Variables are only populated by the server, and will be ignored when sending a request.

Inheritance
Model
ServiceLevelAgreement

Constructor

ServiceLevelAgreement(**kwargs)

Variables

start_time
datetime

Time in UTC (ISO 8601 format) when the service level agreement starts.

expiration_time
datetime

Time in UTC (ISO 8601 format) when the service level agreement expires.

sla_minutes
int

Service Level Agreement in minutes.