SupportTicketDetails Class

Object that represents SupportTicketDetails resource.

Variables are only populated by the server, and will be ignored when sending a request.

Inheritance

Model

SupportTicketDetails

Constructor

SupportTicketDetails(*, support_ticket_id: Optional[str] = None, description: Optional[str] = None, problem_classification_id: Optional[str] = None, severity: Optional[Union[str, azure.mgmt.support.models._microsoft_support_enums.SeverityLevel]] = None, require24_x7_response: Optional[bool] = None, contact_details: Optional[azure.mgmt.support.models._models_py3.ContactProfile] = None, service_level_agreement: Optional[azure.mgmt.support.models._models_py3.ServiceLevelAgreement] = None, support_engineer: Optional[azure.mgmt.support.models._models_py3.SupportEngineer] = None, title: Optional[str] = None, problem_start_time: Optional[datetime.datetime] = None, service_id: Optional[str] = None, technical_ticket_details: Optional[azure.mgmt.support.models._models_py3.TechnicalTicketDetails] = None, quota_ticket_details: Optional[azure.mgmt.support.models._models_py3.QuotaTicketDetails] = None, **kwargs)

Parameters

support_ticket_id

str

Required

System generated support ticket Id that is unique.

description

str

Required

Detailed description of the question or issue.

problem_classification_id

str

Required

Each Azure service has its own set of issue categories, also known as problem classification. This parameter is the unique Id for the type of problem you are experiencing.

severity

str or SeverityLevel

Required

A value that indicates the urgency of the case, which in turn determines the response time according to the service level agreement of the technical support plan you have with Azure. Note: 'Highest critical impact', also known as the 'Emergency - Severe impact' level in the Azure portal is reserved only for our Premium customers. Possible values include: "minimal", "moderate", "critical", "highestcriticalimpact".

require24_x7_response

bool

Required

Indicates if this requires a 24x7 response from Azure.

contact_details

ContactProfile

Required

Contact information of the user requesting to create a support ticket.

service_level_agreement

ServiceLevelAgreement

Required

Service Level Agreement information for this support ticket.

support_engineer

SupportEngineer

Required

Information about the support engineer working on this support ticket.

title

str

Required

Title of the support ticket.

problem_start_time

datetime

Required

Time in UTC (ISO 8601 format) when the problem started.

service_id

str

Required

This is the resource Id of the Azure service resource associated with the support ticket.

technical_ticket_details

TechnicalTicketDetails

Required

Additional ticket details associated with a technical support ticket request.

quota_ticket_details

QuotaTicketDetails

Required

Additional ticket details associated with a quota support ticket request.

Variables

id

str

Id of the resource.

name

str

Name of the resource.

type

str

Type of the resource 'Microsoft.Support/supportTickets'.

problem_classification_display_name

str

Localized name of problem classification.

enrollment_id

str

Enrollment Id associated with the support ticket.

support_plan_type

str

Support plan type associated with the support ticket.

service_display_name

str

Localized name of the Azure service.

status

str

Status of the support ticket.

created_date

datetime

Time in UTC (ISO 8601 format) when the support ticket was created.

modified_date

datetime

Time in UTC (ISO 8601 format) when the support ticket was last modified.