Support Tickets - Create

Creates a new support ticket for Subscription and Service limits (Quota), Technical, Billing, and Subscription Management issues for the specified subscription. Learn the prerequisites required to create a support ticket.

Always call the Services and ProblemClassifications API to get the most recent set of services and problem categories required for support ticket creation.

Adding attachments is not currently supported via the API. To add a file to an existing support ticket, visit the Manage support ticket page in the Azure portal, select the support ticket, and use the file upload control to add a new file.

Providing consent to share diagnostic information with Azure support is currently not supported via the API. The Azure support engineer working on your ticket will reach out to you for consent if your issue requires gathering diagnostic information from your Azure resources.

Creating a support ticket for on-behalf-of: Include x-ms-authorization-auxiliary header to provide an auxiliary token as per documentation. The primary token will be from the tenant for whom a support ticket is being raised against the subscription, i.e. Cloud solution provider (CSP) customer tenant. The auxiliary token will be from the Cloud solution provider (CSP) partner tenant.

PUT https://management.azure.com/subscriptions/{subscriptionId}/providers/Microsoft.Support/supportTickets/{supportTicketName}?api-version=2020-04-01

URI Parameters

Name In Required Type Description
subscriptionId
path True
  • string

Azure subscription Id.

supportTicketName
path True
  • string

Support ticket name.

api-version
query True
  • string

API version.

Request Body

Name Required Type Description
properties.contactDetails True

Contact information of the user requesting to create a support ticket.

properties.description True
  • string

Detailed description of the question or issue.

properties.problemClassificationId True
  • string

Each Azure service has its own set of issue categories, also known as problem classification. This parameter is the unique Id for the type of problem you are experiencing.

properties.problemStartTime
  • string

Time in UTC (ISO 8601 format) when the problem started.

properties.quotaTicketDetails

Additional ticket details associated with a quota support ticket request.

properties.require24X7Response
  • boolean

Indicates if this requires a 24x7 response from Azure.

properties.serviceId True
  • string

This is the resource Id of the Azure service resource associated with the support ticket.

properties.serviceLevelAgreement

Service Level Agreement information for this support ticket.

properties.severity True

A value that indicates the urgency of the case, which in turn determines the response time according to the service level agreement of the technical support plan you have with Azure. Note: 'Highest critical impact', also known as the 'Emergency - Severe impact' level in the Azure portal is reserved only for our Premium customers.

properties.supportEngineer

Information about the support engineer working on this support ticket.

properties.supportTicketId
  • string

System generated support ticket Id that is unique.

properties.technicalTicketDetails

Additional ticket details associated with a technical support ticket request.

properties.title True
  • string

Title of the support ticket.

Responses

Name Type Description
200 OK

OK - SupportTicket created successfully.

202 Accepted

Accepted, SupportTicket will be created asynchronously.

Other Status Codes

Error response describing why the operation failed.

Security

azure_auth

Azure Active Directory OAuth2 Flow.

Type: oauth2
Flow: implicit
Authorization URL: https://login.microsoftonline.com/common/oauth2/authorize

Scopes

Name Description
user_impersonation impersonate your user account

Examples

Create a ticket for Billing related issues
Create a ticket for Subscription Management related issues
Create a ticket for Technical issue related to a specific resource
Create a ticket to request Quota increase for Active Jobs and Job Schedules for a Batch account
Create a ticket to request Quota increase for Azure SQL managed instance
Create a ticket to request Quota increase for Batch accounts for a subscription
Create a ticket to request Quota increase for Compute VM Cores
Create a ticket to request Quota increase for DTUs for Azure Synapse Analytics
Create a ticket to request Quota increase for DTUs for SQL Database
Create a ticket to request Quota increase for Low-priority cores for a Batch account
Create a ticket to request Quota increase for Low-priority cores for Machine Learning service
Create a ticket to request Quota increase for Pools for a Batch account
Create a ticket to request Quota increase for Servers for Azure Synapse Analytics
Create a ticket to request Quota increase for Servers for SQL Database
Create a ticket to request Quota increase for services that do not require additional details in the quotaTicketDetails object
Create a ticket to request Quota increase for specific VM family cores for a Batch account
Create a ticket to request Quota increase for specific VM family cores for Machine Learning service

Sample Request

PUT https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket?api-version=2020-04-01
{
  "properties": {
    "serviceId": "/providers/Microsoft.Support/services/billing_service_guid",
    "title": "my title",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/billing_service_guid/problemClassifications/billing_problemClassification_guid",
    "severity": "moderate",
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredContactMethod": "email",
      "preferredTimeZone": "Pacific Standard Time",
      "preferredSupportLanguage": "en-US",
      "country": "usa"
    }
  }
}

Sample Response

location: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationResults/operationid?api-version=2020-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationsStatus/operationid?api-version=2020-04-01
{
  "id": "/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket",
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "properties": {
    "supportTicketId": "119120321001170",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/billing_service_guid/problemClassifications/billing_problemClassification_guid",
    "problemClassificationDisplayName": "Refund request",
    "severity": "moderate",
    "require24X7Response": false,
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredTimeZone": "Pacific Standard Time",
      "country": "usa",
      "preferredSupportLanguage": "en-US"
    },
    "serviceLevelAgreement": {
      "startTime": "2020-03-20T21:36:18Z",
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240
    },
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanType": "Premier",
    "title": "my title",
    "serviceId": "/providers/Microsoft.Support/services/billing_service_guid",
    "serviceDisplayName": "Billing",
    "status": "Open",
    "createdDate": "2020-03-20T21:36:18Z",
    "modifiedDate": "2020-03-20T21:36:23Z"
  }
}

Sample Request

PUT https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket?api-version=2020-04-01
{
  "properties": {
    "serviceId": "/providers/Microsoft.Support/services/subscription_management_service_guid",
    "title": "my title",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/subscription_management_service_guid/problemClassifications/subscription_management_problemClassification_guid",
    "severity": "moderate",
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredContactMethod": "email",
      "preferredTimeZone": "Pacific Standard Time",
      "preferredSupportLanguage": "en-US",
      "country": "usa"
    }
  }
}

Sample Response

location: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationResults/operationid?api-version=2020-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationsStatus/operationid?api-version=2020-04-01
{
  "id": "/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket",
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "properties": {
    "supportTicketId": "119120321001170",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/subscription_management_service_guid/problemClassifications/subscription_management_problemClassification_guid",
    "problemClassificationDisplayName": "Transfer ownership of my subscription",
    "severity": "moderate",
    "require24X7Response": false,
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredTimeZone": "Pacific Standard Time",
      "country": "usa",
      "preferredSupportLanguage": "en-US"
    },
    "serviceLevelAgreement": {
      "startTime": "2020-03-20T21:36:18Z",
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240
    },
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanType": "Premier",
    "title": "my title",
    "serviceId": "/providers/Microsoft.Support/services/subscription_management_service_guid",
    "serviceDisplayName": "Subscription management",
    "status": "Open",
    "createdDate": "2020-03-20T21:36:18Z",
    "modifiedDate": "2020-03-20T21:36:23Z"
  }
}

Sample Request

PUT https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket?api-version=2020-04-01
{
  "properties": {
    "serviceId": "/providers/Microsoft.Support/services/cddd3eb5-1830-b494-44fd-782f691479dc",
    "title": "my title",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/virtual_machine_running_linux_service_guid/problemClassifications/problemClassification_guid",
    "severity": "moderate",
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredContactMethod": "email",
      "preferredTimeZone": "Pacific Standard Time",
      "preferredSupportLanguage": "en-US",
      "country": "usa"
    },
    "technicalTicketDetails": {
      "resourceId": "/subscriptions/subid/resourceGroups/test/providers/Microsoft.Compute/virtualMachines/testserver"
    }
  }
}

Sample Response

location: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationResults/operationid?api-version=2020-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationsStatus/operationid?api-version=2020-04-01
{
  "id": "/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket",
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "properties": {
    "supportTicketId": "119120321001170",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/virtual_machine_running_linux_service_guid/problemClassifications/problemClassification_guid",
    "problemClassificationDisplayName": "Connectivity / Cannot connect to virtual machine by using RDP or SSH",
    "severity": "moderate",
    "require24X7Response": false,
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredTimeZone": "Pacific Standard Time",
      "country": "usa",
      "preferredSupportLanguage": "en-US"
    },
    "technicalTicketDetails": {
      "resourceId": "/subscriptions/subid/resourceGroups/test/providers/Microsoft.Compute/virtualMachines/testserver"
    },
    "serviceLevelAgreement": {
      "startTime": "2020-03-20T21:36:18Z",
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240
    },
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanType": "Premier",
    "title": "my title",
    "serviceId": "/providers/Microsoft.Support/services/virtual_machine_running_linux_service_guid",
    "serviceDisplayName": "Virtual Machine running Linux",
    "status": "Open",
    "createdDate": "2020-03-20T21:36:18Z",
    "modifiedDate": "2020-03-20T21:36:23Z"
  }
}

Create a ticket to request Quota increase for Active Jobs and Job Schedules for a Batch account

Sample Request

PUT https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket?api-version=2020-04-01
{
  "properties": {
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "title": "my title",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
    "severity": "moderate",
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredContactMethod": "email",
      "preferredTimeZone": "Pacific Standard Time",
      "preferredSupportLanguage": "en-US",
      "country": "usa"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "Account",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"AccountName\":\"test\",\"NewLimit\":200,\"Type\":\"Jobs\"}"
        }
      ]
    }
  }
}

Sample Response

location: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationResults/operationid?api-version=2020-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationsStatus/operationid?api-version=2020-04-01
{
  "id": "/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket",
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "properties": {
    "supportTicketId": "119120321001170",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
    "problemClassificationDisplayName": "Batch",
    "severity": "moderate",
    "require24X7Response": false,
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredTimeZone": "Pacific Standard Time",
      "country": "usa",
      "preferredSupportLanguage": "en-US"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "Account",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"AccountName\":\"test\",\"NewLimit\":200,\"Type\":\"Jobs\"}"
        }
      ]
    },
    "serviceLevelAgreement": {
      "startTime": "2020-03-20T21:36:18Z",
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240
    },
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanType": "Premier",
    "title": "my title",
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "serviceDisplayName": "Service and subscription limits (quotas)",
    "status": "Open",
    "createdDate": "2020-03-20T21:36:18Z",
    "modifiedDate": "2020-03-20T21:36:23Z"
  }
}

Create a ticket to request Quota increase for Azure SQL managed instance

Sample Request

PUT https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket?api-version=2020-04-01
{
  "properties": {
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "title": "my title",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_managedinstance_problemClassification_guid",
    "severity": "moderate",
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredContactMethod": "email",
      "preferredTimeZone": "Pacific Standard Time",
      "preferredSupportLanguage": "en-US",
      "country": "usa"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "SQLMI",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"NewLimit\":200, \"Metadata\":null, \"Type\":\"vCore\"}"
        },
        {
          "region": "EastUS",
          "payload": "{\"NewLimit\":200, \"Metadata\":null, \"Type\":\"Subnet\"}"
        }
      ]
    }
  }
}

Sample Response

location: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationResults/operationid?api-version=2020-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationsStatus/operationid?api-version=2020-04-01
{
  "id": "/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket",
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "properties": {
    "supportTicketId": "119120321001170",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_datawarehouse_problemClassification_guid",
    "problemClassificationDisplayName": "SQL Database Managed Instance",
    "severity": "moderate",
    "require24X7Response": false,
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredTimeZone": "Pacific Standard Time",
      "country": "usa",
      "preferredSupportLanguage": "en-US"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "SQLMI",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"NewLimit\":200, \"Metadata\":null, \"Type\":\"vCore\"}"
        },
        {
          "region": "EastUS",
          "payload": "{\"NewLimit\":200, \"Metadata\":null, \"Type\":\"Subnet\"}"
        }
      ]
    },
    "serviceLevelAgreement": {
      "startTime": "2020-03-20T21:36:18Z",
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240
    },
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanType": "Premier",
    "title": "my title",
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "serviceDisplayName": "Service and subscription limits (quotas)",
    "status": "Open",
    "createdDate": "2020-03-20T21:36:18Z",
    "modifiedDate": "2020-03-20T21:36:23Z"
  }
}

Create a ticket to request Quota increase for Batch accounts for a subscription

Sample Request

PUT https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket?api-version=2020-04-01
{
  "properties": {
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "title": "my title",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
    "severity": "moderate",
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredContactMethod": "email",
      "preferredTimeZone": "Pacific Standard Time",
      "preferredSupportLanguage": "en-US",
      "country": "usa"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "Subscription",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"NewLimit\":200,\"Type\":\"Account\"}"
        }
      ]
    }
  }
}

Sample Response

location: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationResults/operationid?api-version=2020-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationsStatus/operationid?api-version=2020-04-01
{
  "id": "/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket",
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "properties": {
    "supportTicketId": "119120321001170",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
    "problemClassificationDisplayName": "Batch",
    "severity": "moderate",
    "require24X7Response": false,
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredTimeZone": "Pacific Standard Time",
      "country": "usa",
      "preferredSupportLanguage": "en-US"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "Subscription",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"NewLimit\":200,\"Type\":\"Account\"}"
        }
      ]
    },
    "serviceLevelAgreement": {
      "startTime": "2020-03-20T21:36:18Z",
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240
    },
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanType": "Premier",
    "title": "my title",
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "serviceDisplayName": "Service and subscription limits (quotas)",
    "status": "Open",
    "createdDate": "2020-03-20T21:36:18Z",
    "modifiedDate": "2020-03-20T21:36:23Z"
  }
}

Create a ticket to request Quota increase for Compute VM Cores

Sample Request

PUT https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket?api-version=2020-04-01
{
  "properties": {
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "title": "my title",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/cores_problemClassification_guid",
    "severity": "moderate",
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredContactMethod": "email",
      "preferredTimeZone": "Pacific Standard Time",
      "preferredSupportLanguage": "en-US",
      "country": "usa"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"SKU\":\"DSv3 Series\",\"NewLimit\":104}"
        }
      ]
    }
  }
}

Sample Response

location: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationResults/operationid?api-version=2020-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationsStatus/operationid?api-version=2020-04-01
{
  "id": "/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket",
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "properties": {
    "supportTicketId": "119120321001170",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/cores_problemClassification_guid",
    "problemClassificationDisplayName": "Compute-VM (cores-vCPUs) subscription limit increases",
    "severity": "moderate",
    "require24X7Response": false,
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredTimeZone": "Pacific Standard Time",
      "country": "usa",
      "preferredSupportLanguage": "en-US"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"VmFamily\":\"DSv3 Series\",\"NewLimit\":104}"
        }
      ]
    },
    "serviceLevelAgreement": {
      "startTime": "2020-03-20T21:36:18Z",
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240
    },
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanType": "Premier",
    "title": "my title",
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "serviceDisplayName": "Service and subscription limits (quotas)",
    "status": "Open",
    "createdDate": "2020-03-20T21:36:18Z",
    "modifiedDate": "2020-03-20T21:36:23Z"
  }
}

Create a ticket to request Quota increase for DTUs for Azure Synapse Analytics

Sample Request

PUT https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket?api-version=2020-04-01
{
  "properties": {
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "title": "my title",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_datawarehouse_problemClassification_guid",
    "severity": "moderate",
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredContactMethod": "email",
      "preferredTimeZone": "Pacific Standard Time",
      "preferredSupportLanguage": "en-US",
      "country": "usa"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "DTUs",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"ServerName\":\"testserver\",\"NewLimit\":54000}"
        }
      ]
    }
  }
}

Sample Response

location: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationResults/operationid?api-version=2020-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationsStatus/operationid?api-version=2020-04-01
{
  "id": "/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket",
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "properties": {
    "supportTicketId": "119120321001170",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_datawarehouse_problemClassification_guid",
    "problemClassificationDisplayName": "SQL Data Warehouse",
    "severity": "moderate",
    "require24X7Response": false,
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredTimeZone": "Pacific Standard Time",
      "country": "usa",
      "preferredSupportLanguage": "en-US"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "DTUs",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"ServerName\":\"testserver\",\"NewLimit\":54000}"
        }
      ]
    },
    "serviceLevelAgreement": {
      "startTime": "2020-03-20T21:36:18Z",
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240
    },
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanType": "Premier",
    "title": "my title",
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "serviceDisplayName": "Service and subscription limits (quotas)",
    "status": "Open",
    "createdDate": "2020-03-20T21:36:18Z",
    "modifiedDate": "2020-03-20T21:36:23Z"
  }
}

Create a ticket to request Quota increase for DTUs for SQL Database

Sample Request

PUT https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket?api-version=2020-04-01
{
  "properties": {
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "title": "my title",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_database_problemClassification_guid",
    "severity": "moderate",
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredContactMethod": "email",
      "preferredTimeZone": "Pacific Standard Time",
      "preferredSupportLanguage": "en-US",
      "country": "usa"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "DTUs",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"ServerName\":\"testserver\",\"NewLimit\":54000}"
        }
      ]
    }
  }
}

Sample Response

location: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationResults/operationid?api-version=2020-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationsStatus/operationid?api-version=2020-04-01
{
  "id": "/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket",
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "properties": {
    "supportTicketId": "119120321001170",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_database_problemClassification_guid",
    "problemClassificationDisplayName": "SQL database",
    "severity": "moderate",
    "require24X7Response": false,
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredTimeZone": "Pacific Standard Time",
      "country": "usa",
      "preferredSupportLanguage": "en-US"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "DTUs",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"ServerName\":\"testserver\",\"NewLimit\":54000}"
        }
      ]
    },
    "serviceLevelAgreement": {
      "startTime": "2020-03-20T21:36:18Z",
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240
    },
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanType": "Premier",
    "title": "my title",
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "serviceDisplayName": "Service and subscription limits (quotas)",
    "status": "Open",
    "createdDate": "2020-03-20T21:36:18Z",
    "modifiedDate": "2020-03-20T21:36:23Z"
  }
}

Create a ticket to request Quota increase for Low-priority cores for a Batch account

Sample Request

PUT https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket?api-version=2020-04-01
{
  "properties": {
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "title": "my title",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
    "severity": "moderate",
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredContactMethod": "email",
      "preferredTimeZone": "Pacific Standard Time",
      "preferredSupportLanguage": "en-US",
      "country": "usa"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "Account",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"AccountName\":\"test\",\"NewLimit\":200,\"Type\":\"LowPriority\"}"
        }
      ]
    }
  }
}

Sample Response

location: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationResults/operationid?api-version=2020-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationsStatus/operationid?api-version=2020-04-01
{
  "id": "/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket",
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "properties": {
    "supportTicketId": "119120321001170",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
    "problemClassificationDisplayName": "Batch",
    "severity": "moderate",
    "require24X7Response": false,
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredTimeZone": "Pacific Standard Time",
      "country": "usa",
      "preferredSupportLanguage": "en-US"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "Account",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"AccountName\":\"test\",\"NewLimit\":200,\"Type\":\"LowPriority\"}"
        }
      ]
    },
    "serviceLevelAgreement": {
      "startTime": "2020-03-20T21:36:18Z",
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240
    },
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanType": "Premier",
    "title": "my title",
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "serviceDisplayName": "Service and subscription limits (quotas)",
    "status": "Open",
    "createdDate": "2020-03-20T21:36:18Z",
    "modifiedDate": "2020-03-20T21:36:23Z"
  }
}

Create a ticket to request Quota increase for Low-priority cores for Machine Learning service

Sample Request

PUT https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket?api-version=2020-04-01
{
  "properties": {
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "title": "my title",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/machine_learning_service_problemClassification_guid",
    "severity": "moderate",
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredContactMethod": "email",
      "preferredTimeZone": "Pacific Standard Time",
      "preferredSupportLanguage": "en-US",
      "country": "usa"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "BatchAml",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"NewLimit\":200,\"Type\":\"LowPriority\"}"
        }
      ]
    }
  }
}

Sample Response

location: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationResults/operationid?api-version=2020-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationsStatus/operationid?api-version=2020-04-01
{
  "id": "/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket",
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "properties": {
    "supportTicketId": "119120321001170",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/machine_learning_service_problemClassification_guid",
    "problemClassificationDisplayName": "Machine Learning service",
    "severity": "moderate",
    "require24X7Response": false,
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredTimeZone": "Pacific Standard Time",
      "country": "usa",
      "preferredSupportLanguage": "en-US"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "Account",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"NewLimit\":200,\"Type\":\"LowPriority\"}"
        }
      ]
    },
    "serviceLevelAgreement": {
      "startTime": "2020-03-20T21:36:18Z",
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240
    },
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanType": "Premier",
    "title": "my title",
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "serviceDisplayName": "Service and subscription limits (quotas)",
    "status": "Open",
    "createdDate": "2020-03-20T21:36:18Z",
    "modifiedDate": "2020-03-20T21:36:23Z"
  }
}

Create a ticket to request Quota increase for Pools for a Batch account

Sample Request

PUT https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket?api-version=2020-04-01
{
  "properties": {
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "title": "my title",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
    "severity": "moderate",
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredContactMethod": "email",
      "preferredTimeZone": "Pacific Standard Time",
      "preferredSupportLanguage": "en-US",
      "country": "usa"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "Account",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"AccountName\":\"test\",\"NewLimit\":200,\"Type\":\"Pools\"}"
        }
      ]
    }
  }
}

Sample Response

location: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationResults/operationid?api-version=2020-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationsStatus/operationid?api-version=2020-04-01
{
  "id": "/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket",
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "properties": {
    "supportTicketId": "119120321001170",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
    "problemClassificationDisplayName": "Batch",
    "severity": "moderate",
    "require24X7Response": false,
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredTimeZone": "Pacific Standard Time",
      "country": "usa",
      "preferredSupportLanguage": "en-US"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "Account",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"AccountName\":\"test\",\"NewLimit\":200,\"Type\":\"Pools\"}"
        }
      ]
    },
    "serviceLevelAgreement": {
      "startTime": "2020-03-20T21:36:18Z",
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240
    },
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanType": "Premier",
    "title": "my title",
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "serviceDisplayName": "Service and subscription limits (quotas)",
    "status": "Open",
    "createdDate": "2020-03-20T21:36:18Z",
    "modifiedDate": "2020-03-20T21:36:23Z"
  }
}

Create a ticket to request Quota increase for Servers for Azure Synapse Analytics

Sample Request

PUT https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket?api-version=2020-04-01
{
  "properties": {
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "title": "my title",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_datawarehouse_problemClassification_guid",
    "severity": "moderate",
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredContactMethod": "email",
      "preferredTimeZone": "Pacific Standard Time",
      "preferredSupportLanguage": "en-US",
      "country": "usa"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "Servers",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"NewLimit\":200}"
        }
      ]
    }
  }
}

Sample Response

location: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationResults/operationid?api-version=2020-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationsStatus/operationid?api-version=2020-04-01
{
  "id": "/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket",
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "properties": {
    "supportTicketId": "119120321001170",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_datawarehouse_problemClassification_guid",
    "problemClassificationDisplayName": "SQL Data Warehouse",
    "severity": "moderate",
    "require24X7Response": false,
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredTimeZone": "Pacific Standard Time",
      "country": "usa",
      "preferredSupportLanguage": "en-US"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "Servers",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"NewLimit\":200}"
        }
      ]
    },
    "serviceLevelAgreement": {
      "startTime": "2020-03-20T21:36:18Z",
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240
    },
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanType": "Premier",
    "title": "my title",
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "serviceDisplayName": "Service and subscription limits (quotas)",
    "status": "Open",
    "createdDate": "2020-03-20T21:36:18Z",
    "modifiedDate": "2020-03-20T21:36:23Z"
  }
}

Create a ticket to request Quota increase for Servers for SQL Database

Sample Request

PUT https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket?api-version=2020-04-01
{
  "properties": {
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "title": "my title",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_database_problemClassification_guid",
    "severity": "moderate",
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredContactMethod": "email",
      "preferredTimeZone": "Pacific Standard Time",
      "preferredSupportLanguage": "en-US",
      "country": "usa"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "Servers",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"NewLimit\":200}"
        }
      ]
    }
  }
}

Sample Response

location: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationResults/operationid?api-version=2020-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationsStatus/operationid?api-version=2020-04-01
{
  "id": "/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket",
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "properties": {
    "supportTicketId": "119120321001170",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_database_problemClassification_guid",
    "problemClassificationDisplayName": "SQL database",
    "severity": "moderate",
    "require24X7Response": false,
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredTimeZone": "Pacific Standard Time",
      "country": "usa",
      "preferredSupportLanguage": "en-US"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "Servers",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"NewLimit\":200}"
        }
      ]
    },
    "serviceLevelAgreement": {
      "startTime": "2020-03-20T21:36:18Z",
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240
    },
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanType": "Premier",
    "title": "my title",
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "serviceDisplayName": "Service and subscription limits (quotas)",
    "status": "Open",
    "createdDate": "2020-03-20T21:36:18Z",
    "modifiedDate": "2020-03-20T21:36:23Z"
  }
}

Create a ticket to request Quota increase for services that do not require additional details in the quotaTicketDetails object

Sample Request

PUT https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket?api-version=2020-04-01
{
  "properties": {
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "title": "my title",
    "description": "Increase the maximum throughput per container limit to 10000 for account foo bar",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/cosmosdb_problemClassification_guid",
    "severity": "moderate",
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredContactMethod": "email",
      "preferredTimeZone": "Pacific Standard Time",
      "preferredSupportLanguage": "en-US",
      "country": "usa"
    }
  }
}

Sample Response

location: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationResults/operationid?api-version=2020-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationsStatus/operationid?api-version=2020-04-01
{
  "id": "/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket",
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "properties": {
    "supportTicketId": "119120321001170",
    "description": "Increase the maximum throughput per container limit to 10000 for account foo bar",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/cosmosdb_problemClassification_guid",
    "problemClassificationDisplayName": "Cosmos DB",
    "severity": "moderate",
    "require24X7Response": false,
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredTimeZone": "Pacific Standard Time",
      "country": "usa",
      "preferredSupportLanguage": "en-US"
    },
    "serviceLevelAgreement": {
      "startTime": "2020-03-20T21:36:18Z",
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240
    },
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanType": "Premier",
    "title": "my title",
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "serviceDisplayName": "Service and subscription limits (quotas)",
    "status": "Open",
    "createdDate": "2020-03-20T21:36:18Z",
    "modifiedDate": "2020-03-20T21:36:23Z"
  }
}

Create a ticket to request Quota increase for specific VM family cores for a Batch account

Sample Request

PUT https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket?api-version=2020-04-01
{
  "properties": {
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "title": "my title",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
    "severity": "moderate",
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredContactMethod": "email",
      "preferredTimeZone": "Pacific Standard Time",
      "preferredSupportLanguage": "en-US",
      "country": "usa"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "Account",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"AccountName\":\"test\",\"VMFamily\":\"standardA0_A7Family\",\"NewLimit\":200,\"Type\":\"Dedicated\"}"
        }
      ]
    }
  }
}

Sample Response

location: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationResults/operationid?api-version=2020-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationsStatus/operationid?api-version=2020-04-01
{
  "id": "/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket",
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "properties": {
    "supportTicketId": "119120321001170",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
    "problemClassificationDisplayName": "Batch",
    "severity": "moderate",
    "require24X7Response": false,
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredTimeZone": "Pacific Standard Time",
      "country": "usa",
      "preferredSupportLanguage": "en-US"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "Account",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"AccountName\":\"test\",\"VMFamily\":\"standardA0_A7Family\",\"NewLimit\":200,\"Type\":\"Dedicated\"}"
        }
      ]
    },
    "serviceLevelAgreement": {
      "startTime": "2020-03-20T21:36:18Z",
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240
    },
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanType": "Premier",
    "title": "my title",
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "serviceDisplayName": "Service and subscription limits (quotas)",
    "status": "Open",
    "createdDate": "2020-03-20T21:36:18Z",
    "modifiedDate": "2020-03-20T21:36:23Z"
  }
}

Create a ticket to request Quota increase for specific VM family cores for Machine Learning service

Sample Request

PUT https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket?api-version=2020-04-01
{
  "properties": {
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "title": "my title",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/machine_learning_service_problemClassification_guid",
    "severity": "moderate",
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredContactMethod": "email",
      "preferredTimeZone": "Pacific Standard Time",
      "preferredSupportLanguage": "en-US",
      "country": "usa"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "BatchAml",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"VMFamily\":\"standardA0_A7Family\",\"NewLimit\":200,\"Type\":\"Dedicated\"}"
        }
      ]
    }
  }
}

Sample Response

location: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationResults/operationid?api-version=2020-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationsStatus/operationid?api-version=2020-04-01
{
  "id": "/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket",
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "properties": {
    "supportTicketId": "119120321001170",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/machine_learning_service_problemClassification_guid",
    "problemClassificationDisplayName": "Machine Learning service",
    "severity": "moderate",
    "require24X7Response": false,
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredTimeZone": "Pacific Standard Time",
      "country": "usa",
      "preferredSupportLanguage": "en-US"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "Account",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"VMFamily\":\"standardA0_A7Family\",\"NewLimit\":200,\"Type\":\"Dedicated\"}"
        }
      ]
    },
    "serviceLevelAgreement": {
      "startTime": "2020-03-20T21:36:18Z",
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240
    },
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanType": "Premier",
    "title": "my title",
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "serviceDisplayName": "Service and subscription limits (quotas)",
    "status": "Open",
    "createdDate": "2020-03-20T21:36:18Z",
    "modifiedDate": "2020-03-20T21:36:23Z"
  }
}

Definitions

ContactProfile

Contact information associated with the support ticket.

ExceptionResponse

The API error.

PreferredContactMethod

Preferred contact method.

QuotaChangeRequest

This property is required for providing the region and new quota limits.

QuotaTicketDetails

Additional set of information required for quota increase support ticket for certain quota types, e.g.: Virtual machine cores. Get complete details about Quota payload support request along with examples at Support quota request.

ServiceError

The API error details.

ServiceErrorDetail

The error details.

ServiceLevelAgreement

Service Level Agreement details for a support ticket.

SeverityLevel

A value that indicates the urgency of the case, which in turn determines the response time according to the service level agreement of the technical support plan you have with Azure. Note: 'Highest critical impact', also known as the 'Emergency - Severe impact' level in the Azure portal is reserved only for our Premium customers.

SupportEngineer

Support engineer information.

SupportTicketDetails

Object that represents SupportTicketDetails resource.

TechnicalTicketDetails

Additional information for technical support ticket.

ContactProfile

Contact information associated with the support ticket.

Name Type Description
additionalEmailAddresses
  • string[]

Additional email addresses listed will be copied on any correspondence about the support ticket.

country
  • string

Country of the user. This is the ISO 3166-1 alpha-3 code.

firstName
  • string

First name.

lastName
  • string

Last name.

phoneNumber
  • string

Phone number. This is required if preferred contact method is phone.

preferredContactMethod

Preferred contact method.

preferredSupportLanguage
  • string

Preferred language of support from Azure. Support languages vary based on the severity you choose for your support ticket. Learn more at Azure Severity and responsiveness. Use the standard language-country code. Valid values are 'en-us' for English, 'zh-hans' for Chinese, 'es-es' for Spanish, 'fr-fr' for French, 'ja-jp' for Japanese, 'ko-kr' for Korean, 'ru-ru' for Russian, 'pt-br' for Portuguese, 'it-it' for Italian, 'zh-tw' for Chinese and 'de-de' for German.

preferredTimeZone
  • string

Time zone of the user. This is the name of the time zone from Microsoft Time Zone Index Values.

primaryEmailAddress
  • string

Primary email address.

ExceptionResponse

The API error.

Name Type Description
error

The API error details.

PreferredContactMethod

Preferred contact method.

Name Type Description
email
  • string
phone
  • string

QuotaChangeRequest

This property is required for providing the region and new quota limits.

Name Type Description
payload
  • string

Payload of the quota increase request.

region
  • string

Region for which the quota increase request is being made.

QuotaTicketDetails

Additional set of information required for quota increase support ticket for certain quota types, e.g.: Virtual machine cores. Get complete details about Quota payload support request along with examples at Support quota request.

Name Type Description
quotaChangeRequestSubType
  • string

Required for certain quota types when there is a sub type, such as Batch, for which you are requesting a quota increase.

quotaChangeRequestVersion
  • string

Quota change request version.

quotaChangeRequests

This property is required for providing the region and new quota limits.

ServiceError

The API error details.

Name Type Description
code
  • string

The error code.

details

The list of error details.

message
  • string

The error message.

target
  • string

The target of the error.

ServiceErrorDetail

The error details.

Name Type Description
code
  • string

The error code.

message
  • string

The error message.

target
  • string

The target of the error.

ServiceLevelAgreement

Service Level Agreement details for a support ticket.

Name Type Description
expirationTime
  • string

Time in UTC (ISO 8601 format) when the service level agreement expires.

slaMinutes
  • integer

Service Level Agreement in minutes.

startTime
  • string

Time in UTC (ISO 8601 format) when the service level agreement starts.

SeverityLevel

A value that indicates the urgency of the case, which in turn determines the response time according to the service level agreement of the technical support plan you have with Azure. Note: 'Highest critical impact', also known as the 'Emergency - Severe impact' level in the Azure portal is reserved only for our Premium customers.

Name Type Description
critical
  • string
highestcriticalimpact
  • string
minimal
  • string
moderate
  • string

SupportEngineer

Support engineer information.

Name Type Description
emailAddress
  • string

Email address of the Azure Support engineer assigned to the support ticket.

SupportTicketDetails

Object that represents SupportTicketDetails resource.

Name Type Description
id
  • string

Id of the resource.

name
  • string

Name of the resource.

properties.contactDetails

Contact information of the user requesting to create a support ticket.

properties.createdDate
  • string

Time in UTC (ISO 8601 format) when the support ticket was created.

properties.description
  • string

Detailed description of the question or issue.

properties.enrollmentId
  • string

Enrollment Id associated with the support ticket.

properties.modifiedDate
  • string

Time in UTC (ISO 8601 format) when the support ticket was last modified.

properties.problemClassificationDisplayName
  • string

Localized name of problem classification.

properties.problemClassificationId
  • string

Each Azure service has its own set of issue categories, also known as problem classification. This parameter is the unique Id for the type of problem you are experiencing.

properties.problemStartTime
  • string

Time in UTC (ISO 8601 format) when the problem started.

properties.quotaTicketDetails

Additional ticket details associated with a quota support ticket request.

properties.require24X7Response
  • boolean

Indicates if this requires a 24x7 response from Azure.

properties.serviceDisplayName
  • string

Localized name of the Azure service.

properties.serviceId
  • string

This is the resource Id of the Azure service resource associated with the support ticket.

properties.serviceLevelAgreement

Service Level Agreement information for this support ticket.

properties.severity

A value that indicates the urgency of the case, which in turn determines the response time according to the service level agreement of the technical support plan you have with Azure. Note: 'Highest critical impact', also known as the 'Emergency - Severe impact' level in the Azure portal is reserved only for our Premium customers.

properties.status
  • string

Status of the support ticket.

properties.supportEngineer

Information about the support engineer working on this support ticket.

properties.supportPlanType
  • string

Support plan type associated with the support ticket.

properties.supportTicketId
  • string

System generated support ticket Id that is unique.

properties.technicalTicketDetails

Additional ticket details associated with a technical support ticket request.

properties.title
  • string

Title of the support ticket.

type
  • string

Type of the resource 'Microsoft.Support/supportTickets'.

TechnicalTicketDetails

Additional information for technical support ticket.

Name Type Description
resourceId
  • string

This is the resource Id of the Azure service resource (For example: A virtual machine resource or an HDInsight resource) for which the support ticket is created.