Top On-Demand Assessment FAQs - Unified Customers

Feature Area	Question	Answer
Assessments	How do Microsoft Support Assessments available in Service Hub differ from the solution gallery assessments in Microsoft OAzure Log Analytics)?	The Microsoft Support assessments available through the Services Hub provide enhanced recommendations and robust checks beyond the assessments in the Solution gallery of Azure Log Analytics.
Assessments	Are assessments available to all Microsoft Support customers?	Yes. Microsoft Support customers have unlimited access to the Services Hub on-demand assessments.
Assessments	Where is assessment data stored?	For information about where Services Hub On Demand Assessments is stored and handled, visit the Microsoft Azure Trust Center.
Assessments	Why do I need Microsoft Azure to run an assessment?	For information about Azure Log Analytics, visit this site
Assessments	Where can I find a list of available on-demand assessments?	You can find a list of current on-demand assessments in the Services Hub. Click Services, then select Catalog. Using the filters select Service type and then click on the filter Assessments to see all the current on-demand assessments.
Assessments	Can an existing Azure subscription and Azure Log Analytics Workspace be used with Services Hub assessments?	Yes.
Assessments	Does running Services Hub Azure Log Analytics assessments impact performance?	On-demand assessments have minimal performance impact on production servers.
Assessments	My customer doesn't have an Azure subscription, can they run the Services Hub Azure Log Analytics assessments?	No, but there are several options available.
Assessments	Who can manage permissions to an Azure Log Analytics Workspace?	Only users who are both Azure subscription owners and are either an Azure Log Analytics workspace owner or contributor may enable assessments can manage Azure Log Analytics permission .
Assessments	Where can I find more information about assessments that use log analytics?	For more information on log analytics visit this site
Assessments	What data is uploaded to Microsoft when the assessments are run through the Services Hub.	All data collected by Log Analytics is stored in the Azure Log Analytics repository as a record. Records collected by different data sources will have their own set of properties and be identified by their Type property. See the documentation for each data source and solution for details on each record type. For more information, see:
		What is Log Analytics?
		Data Security
		Data Sources
Assessments	How will I know who the Azure subscription owner is for my company?	Please work with your company’s Services Admin, Microsoft Technical Account Manager, or Microsoft Support Account Coordinator to determine your Azure subscription owner.
New assessments	What are the terms of the Get an Azure subscription button	The Services Hub Azure subscription terms of use are:
		This account is valid for 1 year from the time of activation and includes up to $10 USD of Azure usage.
		If you use other Azure services with this account, you will be notified of usage cost. The cost will not exceed your $10 USD annual limit.
		The Services Hub On-Demand Assessments are included in your Microsoft Support plan, but if you might be charged with other Azure services you use. You will be notified of any incremental costs as they occur.
New assessments	Can I run the same assessments on different machines and point it to the same Azure Log Analytics workspace?	Yes. You can target multiple servers with the same assessment pointing to the same Azure Log Analytics workspace.
		Currently, you need to run the assessment in the different machines (the process runs on those machines). Soon, you'll be able to run one process on one server and target up to 100 machines.
New assessments	Can I have separate Azure Log Analytics workspaces for different users?	No.
New assessments	Is there a report that I can download with the on-demand assessments results.	No.
Assessments	Can I run assessments myself?	Yes. The assessments in Azure Log Analytics are self-service and you can setup as many as you want.
		Depending on the support level, there may be an option to engage an engineer who can dig deeper into the results of specific assessments and help prioritize improvements.​​
Assessments	How do I get started with assessments?	For a general assessments overview, take a look at our getting started videos: https://serviceshub.microsoft.com/about/
Assessments	What license is needed to run Azure Log Analytics?	No license is needed - it's included as a part of your Support agreement.
Assessments	Can existing Azure subscriptions be used to run Azure Log Analytics assessments?	Yes, an existing Azure Subscription and Azure Log Analytics Workspace can be used with Services Hub assessments.
Assessments	How often do assessments collect data when running an assessment?	The you can set the cadence up to meet your organizational needs, but by default, assessments run one hour after configuration and then every 7 days.
Assessments	Is access to RAP as a Service solutions still available, or has it been replaced by the Services Hub on-demand assessments?	RAP as a Service solutions may be available as part of your existing agreement, or they can be purchased as an add-on service.
Assessments	Is a RAP as a Service included as part of our service or now considered an add-on?	Advanced and Performance customers get limited remote on-demand engineer-led assessments and remediation planning. To schedule these remote-led assessments, contact your Microsoft representative.
Assessments	Can any Services Hub user run an assessment?	No. Only Services Hub users who have permission in Azure Log Analytics can run assessments.
Assessments	How does Services Hub accommodate specific country/region privacy and data collection rules?	If your country/region has specific data storage requirements, you can integrate with an Azure Log Analytics instance that complies with your country's/region's requirements.
Assessments	What do I do if I don't see my Azure subscription listed when I try to link Services Hub to Azure Log Analytics.	To see an Azure subscription you must have owner permissions to view in Services Hub
Assessments	How do assessments get the information needed to run in an environment?	Depending on the assessment, various scripts are run locally or in the cloud. The delivery guides for the assessment will outline what information is needed and where it resides.
Assessments	How does someone get access to an assessment?	To allow members of your team access to Services Hub assessments, they must be added to the Services Hub and be granted permission by the Azure owner.
Assessments	How does an assessment work?	Within hours of set up, data is collected and processed, and then the results are displayed in Azure Log Analytics.
Assessments	How can I get help setting up assessments?	For assistance setting up Services Hub assessments, visit
		https://serviceshub.microsoft.com/contactus/ and request the on-demand set up and configure service.
Assessment	What do assessments provide?	Assessments provide a prioritized list of recommendations about your IT environment categorized across six focus areas allowing you and your team to quickly understand the risk and health of your IT environment, and easily take action to decrease risk and improve health.
Assessments	How long does it take to set up an assessment?	On average it takes two hours to configure your environment to run an assessment. Once configured, data is sent to Azure Log Analytics and run automatically every seven days.
Assessments	What costs are associated with creating or linking an Azure subscription and an Azure Log Analytics workspace?	Creating an Azure subscription is free, but there may be charges for the services linked to that subscription.
		When you create an Azure Log Analytics workspace via Services Hub, the workspace will be configured to use Azure Log Analytics free data plan. This includes a data upload allotment that is sufficient for running the On-Demand Assessments.
		For more about Azure Log Analytics pricing, see https://www.microsoft.com/cloud-platform/operations-management-suite-pricing
Assessments	If I use my existing Azure subscription to run an on-demand assessment, what additional costs might I incur?	On-demand assessments use a small amount of data and when your Azure Log Analytics workspace is on the free tier you will not incur additional costs.
Assessments	Are there limitations when using a Microsoft-sponsored Azure subscription to run on-demand assessments?	Yes, there are some limitations. The sponsored subscription is valid for one year or if the subscription uses the $10
Assessments	What are the charges associated with a sponsored Azure account?	Sponsored Azure accounts are capped at $10 annually which is enough to run on-demand assessments. Once that limit is reached, assessments will stop running.
Assessments	What's the difference between Services Hub assessments and RAP as a Service?	The Services Hub Azure Log Analytics assessment performs the same in-depth assessment as RAP as a Service, however they can be run online on-demand without engaging an engineer and results are viewable through the Services Hub dashboard.
		Further, once installed, assessments run automatically without requiring manual intervention. There is no additional charge for Services Hub on-demand assessments.
Assessments	Will I have access to the RAP as a Service solutions or Azure Log Analytics assessments only in the Services Hub?	RAP as a Service solutions can be purchased as add-on services. The need for Offline Assessments, or assessments for technologies that are not yet available in Azure Log Analytics, should be fulfilled by offering the relevant service as an add-on.
		Talk to your Microsoft Technical Account Manager for more information.
Assessments	Is there offline version of Services Hub or Azure Log Analytics?	No, not at this time.
Assessments	Can I tie an existing Azure Log Analytics workspace to Services Hub, or do I need to have a dedicated Azure Log Analytics workspace to run on-demand assessments?	You can use an existing Azure Log Analytics environment in the Services Hub.
Assessments	How do the Service Hub Azure Log Analytics assessments handle multiple environments?	Running a single assessment in multiple environments is not currently supported.