Getting Started with the Microsoft Services Hub
The Microsoft Service Hub is a support portal that provides visibility into all of your Microsoft products and services, tailored training and support resources, and solution monitoring to efficiently help prevent and resolve issues.
Each feature of the Services Hub has been crafted with three core principals in mind:
Access the latest technical guidance anywhere you go
Access the latest Microsoft services and scheduled events available in your area.
Unlimited use of on-demand education to improve the knowledge of your IT staff
Plan for product updates using Services Hub Update Center and prepare to take advantage of new capabilities
Use self-service capabilities to expedite and complete administrative tasks on your terms
Proactively prevent issues with expert guidance
Prevent and manage risks using a new suite of self-service assessment tools, providing ongoing analysis of your critical workloads
Get notified of pertinent risks so you can prevent them from turning into problems
Receive recommendations tailored* to your specific needs to make it easier to prioritize and plan for improvements
Maximize the value of your Microsoft investment
One location to access all your support tools and resources
Collaborate with Microsoft experts on maximizing the value of your Microsoft investment
Get crucial information about your support cases, contracts, and personalized service recommendations
The most secure and efficient way of sharing data with your Microsoft Support Engineer to resolve your issues faster
Services Hub features at-a-glance
Services and Support Dashboard
Your dashboard allows you to stay on top of issues so you can resolve them faster by aggregating key data points and support information and displaying it one easy to access location. You be able to see the following...
View your case data and see how you're using services and technologies through support trends
Proactively, prevent issues, and see suggestions to help you achieve more in the Action Center
Reference your support contacts
Find the services closest to your city or zip code to see what is near you
Review contract and benefit usage data, support cases, and purchase data are available for certain roles
For the first time review your contract detail online in the Services Hub. You'll be able to review the following information...
Access to your support and contract benefits plus current consumption details
Add members from your team or organization to join your Services Hub workspace
View files your Microsoft technical account manager shares with you such as Major Incident Response plan
Review open or closed support incidents
For more information see Getting Started with Contract Benefits.
Proactively manage the health of your IT environments with on-demand assessments that you can configure to the specific needs of your environment.
Predict and prescribe helpful next steps to improve your environments
Proactively alert you of highly-critical issues before they have negative impact
Provide prioritized recommendations ranked by business impact, probability, and scope of work involved
Always-on to help you stay secure and optimized
Run on your schedule
For more information read our assessments knowledge base articles.
The Services Hub helps you stay current and improve your expertise by recommending workshops, labs, and webcasts. All of your learning options are located in a central location to ensure you don't miss out on the latest educational opportunities.
Provides unlimited user-usage of all learning
See new content added monthly from Microsoft and industry conferences
Take virtual Labs on the go for learning on-demand
For more information read our learning knowledge base articles.
Microsoft Services Catalog
Services Hub connects you to the services you need by providing insight into the services available to you. You be able to see recommended and included services as well as the entire catalog and all of the trainings you take are logged so you easily find them again.
View prioritized services based on your profile preferences, including your role and technology interests
Search Microsoft Catalog Online with latest updates
Check seats left and local services near you
See what your delivery team or Microsoft experts recommend for each of your users
Filter services by your interest
Connect with your Microsoft representative for more info or to schedule a service
For more information read our services knowledge base articles.
Service Hub Update Center
Stay connected and current with personalized updates about your Microsoft products.
Discover new and updated product information, and follow products of greatest interest to you
Follow products for changes in release information
Sign-up for events to learn more about Microsoft products
Easily monitor product lifecycles
Set preferences to ensure you receive the info relevant to your interests
*Recommendations are based on the information customers provide in their Services Hub user profile.
For general feedback on the Resource Center or content, please submit your response to UserVoice. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case.