Services Hub Releases: Features

August 2019

Customer Experience Improvement: Services Hub Services Catalog

The Services Hub Services Catalog now provides advanced search capability to help you find the desired Microsoft Services and education content. The search engine has been enhanced with the Azure Search technology and leverages our closed captioning within the training videos to provide more accurate search results.

Services Hub On-Demand Assessments Remediation Plans

Remediation Plans are available within the On-Demand Assessments page in the Services Hub. Once you have configured an On-Demand Assessment, you can create remediation plans, analyze the data, and utilize these plans to address and track IT environment issue resolution all within the Services Hub.

Now more roles are able to link Services Hub workspaces to Log Analytics workspaces, increasing the reach of On-Demand Assessments.

Link existing Azure Log Analytics workspaces to Services Hub workspace The following users can link their existing Azure Log Analytics workspaces to a Services Hub workspace:

  • Owner, Reader, or Contributor at Log Analytics Workspace level
  • Owner, Reader, or Contributor at Resource Group level

Create new Azure Log Analytics workspaces The following users can create a new Azure Log Analytics workspaces under existing Resource Groups that are linked to a Services Hub workspace:

  • Owner or Contributor at Resource Group level

Add/Remove solutions from Services Hub The following roles can Add/Remove solutions from a Services Hub workspace:

  • Owner or Contributor at Log Analytics Workspace level
  • Owner or Contributor at Resource Group level

Customer Experience Improvement: Services Hub Services Admin Welcome Email

The Services Hub will now welcome new Services Admins by sending them a Welcome email that gives you the next steps for you and your team to get started. You can also see these on the "Getting Started" page.

July 2019

Workspace Administration for Premier Customers

Premier customers can now manage their workspace settings through Admin Center.

  • Workspaces now persist as part of a contract renewal.
  • CSMs can delegate Admin Center access through Global Administrators
  • Global Administrators can rename workspaces
  • TAMs can combine multiple schedules into a single workspace

View and Add Communications to Support Requests

Users who see support requests on the Services Hub now have full access to view all communications and add communications to the support request directly through the Services Hub Support Request Details experience.

To check it out, navigate to the Support Requests list in the Services Hub, view the details of a support request and check out the communications tab.

Services Hub Case Management page showing new feature usage

Send an email to SHub_Feedback_RC@Microsoft.com to provide feedback.