Services Hub Releases

Below you will find all the recent Services Hub releases by month for the past twelve months.

July 2020

Premier Classic customer can now view the Services Catalog within Services Hub

The Services Catalog within Services Hub is an experience that enables you to find Proactive Services, On-Demand Learning, On-Demand Assessments, and Programs. This feature has been available for Unified Support Customers, but is now available for Premier Support customers as well.

From the Services Catalog, browse, sort, filter, and search through items that are available from Microsoft (either as included in the contract or as add-ons). Depending on the type of item, the Premier user will be redirected directly (where that item is included) or will be able to get more information such as a datasheet or contact the account representative for more detail.

Premier Catalog Landing Page

Browse the Catalog

Recommendations based on your support request

A set of recommendations will be provided based on the information of your support request. Recommendations for service catalog items are based on the specified incident trend analysis, which is editable, as well as the support request details. These recommendations can be found at the bottom of the support request details page and will link you directly to the item in the catalog.

Recommendations are a great way to gain insights into actions you can take to avoid future issues and maintain a healthy IT environment. Utilize Microsoft services and resources with personalized proactive support recommendations, empowering you to achieve more through digital services experiences.

New Support Landing Page Experience on Services Hub

We're providing you with a whole new experience of the Support Landing page in Services Hub. The new enhanced Support Landing page now includes the ability for you to do self-service reporting and trending analysis against your support information. You can understand what reactive support activities are being performed against your support cases and identify trends to see where you can take action to improve the health of your Microsoft environment.

Recently updated support requests

  • This section will display the last two cases that were updated so that users can understand the most recent support activity against their cases at a glance.
  • If a case severity is listed as Critical, a "Critical Situation" notice will be displayed.

Reactive support request history

  • This section is a self-service reporting dashboard that provides users with a summary view of what support cases they opened by product for up to 18 months, displayed in both histogram and table views.
  • Users can interact with this dashboard by applying filters on case status, time period, severity, and/or product family in order to drill into specific information that they care about.

View all cases at the customer level

Global Administrators can now see all support requests across workspaces in a single view. This view will not only show all cases associated to workspaces, but will also show any cases that have not been assigned to a workspace.

Note: You must provide consent for cloud subscriptions and tenants before those cases will show up in the all cases experience. Support Requests must have been opened against a contract that is associated to you on the Services Hub.

Recommendations on the Support Request Details Page

We are bringing AI-powered proactive recommendations to our Support Request Details page to enhance your Support journey. Based on the details of a Support Case, you can now view proactive support offerings directly from the Catalog. Each of these recommended offerings are curated by editable incident trend analysis and your support request details.

Learn more here.

Environment Filter in Log Analytics

You can now filter your On-Demand Assessments by environments throughout the entire On-Demand Assessment flow, from Log Analytics to the Services Hub On-Demand Assessment reports, and to the creation of your Assessment Remediation Program. In Log Analytics, you will be able to see all of your environment data at once or filter by your individual environments to hone in on specific environment details to understand and resolve your issues. The environment filter will work across focus areas and down to the affected object detail level. The environment filter will then flow down to your “Download All Recommendations” report on the Services Hub On-Demand Assessments page. Once you download the Excel report, you can filter by which environments you want to view, create pivot tables, and see your data the way you want. Also, when you create your Assessment Remediation Program, you will now be able to create your program based on specific environments within your On-Demand Assessment. This gives you the ability to focus on certain environments to remediate against as you resolve those recommendations first.

Learn more here.

On-Demand Assessments content are updated in 6 languages

14 On-Demand Assessments received updates in German, French, Spanish, Japanese, Simplified Chinese, Traditional Chinese, and Portuguese through Microsoft Cognitive Services Machine Translation. Users can change their language and region settings on Azure Log Analytics to review translated content.

Services Hub is now accessible by design to help you and your organization be more productive and inclusive

We are excited to announce that the entire Services Hub experience has been retooled for accessibility!

The changes made to Services Hub not only allow for ease of use with assistive technologies such as screen readers, but also provide an improved experience for all users.

Improvements include:

  • Screen reader compatibility
  • Keyboard navigation improvements
  • Contrast and color improvements
  • Intuitive navigation
  • Input Focus
  • Page responsiveness
  • Alternate text descriptions
  • and many more...

We've put Services Hub through a rigorous audit process to uncover WCAG 2.1 compliance issues and we are committed to an ongoing effort for excellence in accessibility as we continue to resolve them. Learn more about these web standards here.

Learn about Microsoft's commitment to accessibility here.

At Microsoft, we aim to empower every person on the planet to achieve more with technology. We are revolutionizing access to technology for people living with disabilities, and the changes we've made to Services Hub helps get us one step closer to our goal.

June 2020

New Learning Paths for Premier Classic Customers

Learning Landing Page

Premier customers now have access to Learning Paths associated with the popular WorkshopPLUS titles. By registering for the Services Hub, Premier users will be able to access additional Learning Path content under the Learning tab. These Learning Paths are complementary to the WorkshopPLUS services and provide an on-demand way to access content that is part of the WorkshopPLUS.

Learn More

Built-in Proactive Services now discoverable in the Services Hub Catalog

We are pleased to announce the Services Hub Services Catalog now enables you to find services included in your Unified Support contract that can be delivered using a browse and search experience built on Microsoft Azure.

This list has traditionally been available in the Services Hub Contract Details page as a .pdf document; with the number of Built-In Proactive Services increasing significantly, the .pdf has proven unwieldy to use for identifying potential services. The Services Catalog is that new method for discovery. You will now be able to simply search and filter for services within the Services Hub and there will be a clear indication of whether those services are part of the Built-In Proactive list.

Programs in the Services Hub are now available

A newly available capability in Services Hub allows Technical Account Managers (TAMs) and Customers to create a Program to drive specific customer outcomes. Customers and TAMs can also collaborate to create Custom Programs, upload Program Proposals, and other material to the Hub for review. These changes evolve the ‘Plans’ feature in the Hub to align with the concept of the ‘Programs’ that TAMs develop and manage for their customers.

Introducing Proactive Programs

Proactive Programs are collections of strategically combined Managed Intellectual Property (MIP) that are developed by Microsoft engineers based on proven design principles, patterns, and customer insights. These Programs are scenario specific, expert led and are categorized into Maintain, Onboard and Optimize phases of your cloud adoption journey. They are designed to help you maintain solution health and optimize its ROI by addressing topics such as resilience, scalability, security, cost and management (DevOps) with deep technical and actionable guidance. Search the Services Hub catalog under the Programs category for all Proactive Programs and then create that program in your workspace.

May 2020

Services Hub Plans and Tasks MT

Services Hub Plans and Tasks can now support machine translation into 53 languages powered by Microsoft Translator.

April 2020

Updated Learning experience within the Services Hub

Learning within the Services Hub has been updated to enable new scenarios and improve the overall experience. This update builds on top of the capabilities of the Learning Campus and provides a more inclusive and personal learning experience.

Learning Landing Page

The new Learning page is an experience that provides:

  • Easy access to learning items that you have been working on within Learning Campus as well as new Services Hub Learning Paths
  • A search experience that looks at content hosted within the Learning Campus as well as items from Microsoft Learn and the Services Hub
  • A downloadable Excel spreadsheet with the history of the courses you have taken
  • Recommended Learning courses personalized for you based on your preferences within Services Hub
  • Integration into the Services Hub and has greater user interface language support to match the comprehensive localization experience within the Services Hub

Cloud Success Plans

When moving services to Azure or Office 365, updating your IT processes to align to a Modern Service Management (MSM) approach is recommended. These services, Modern Service Management capability Assessment for Azure and Office 365, will help you assess your current cloud operations leading to an actionable roadmap. In addition, you will receive plans for how to manage Major Incidents for your cloud service, and an understanding of change management in Azure or Office 365 to assist you in achieving cloud success. Take the MSM Azure or O365 Survey from the Services Hub On-Demand Assessment page, schedule a delivery and get a detailed plan to Cloud Success.

Measurable Outcomes:

  • Better define service ownership and accountability through identification of critical Azure or Office 365 service dependencies
  • Prepare for response to a Major Incident and plan for changes to your Azure or Office 365 service
  • Assess current state of operation and define next steps roadmap for cloud success with a Services Hub Plan

March 2020

On-Demand Assessments is available in FairFax – US Gov Arizona

Azure has now added FairFax - US Gov Arizona to the available regions. You can now upload your On-Demand Assessment data to FairFax - US Gov Arizona.

Contact your Microsoft representative for more information.

Time Range Filter in Log Analytics

As of March 13, 2020, you now have more control of your Assessment data in Log Analytics with our new Time Range Filter. Pick the date range that you want to see your Assessment data and it will show up in all UI views from the Overview page all the way down to the affected object detail page. If you have stored your data for longer than the default 31 days, you can now see that data in your regular views, as well as still on the logs page for all of your queries.

“Contact us” experience has changed in Services Hub

You can now report issues with the Services Hub site and provide feedback easily with the new Services Hub Support experience. Users click “Contact us” and will be presented with a form to simply submit the details of their issue.

Contact Us Page

Sign in to Services Hub using your registered email address; from the Operations Menu, select Help, then Contact us. Complete the Contact Services Hub Team form and click Submit.

Upon successful submission, a case will be created and you will receive an automated notification with case information.

Learn more at https://aka.ms/ServicesHubSupport.

New Manage Support Requests Experience Available

The initial phase of improvements for the Manage Support Requests page is now available. Users with support access will see the new experience.

You are now shown more information at-a-glance for each Support Request including status, and specifications. This information is available without the need to click through or expand the selection for a more intuitive and simplified experience.

Manage Support Requests Page

They layout of the Support Request list has also been optimized to take advantage of the available page width in larger screen formats. Additional improvements will be available soon!

Implement Virtual Assistant on the Support Request Creation Experience

The Services Hub Virtual Assistant wants to help solve your issue without the need to wait for a live support engineer. During the Support Request creation process you will now be given the option to interact with a Virtual Assistant if one of a select group of products is chosen.

The Virtual Assistant tool has been customized to offer solutions for some specific issues that customers may face. By utilizing the Virtual Assistant you can get immediate help to resolve your issue as quickly as possible.

Virtual Assistant Page

Add additional email addresses for Support Request communications during Support Request Creation

Keep everyone in the loop on important Support Requests. We've added the ability to add additional email addresses on Services Hub Support Requests. You can add individual users and distribution lists even if they are not registered users of the hub. This is a valuable way to keep interested parties informed by including them in the support request communications.

Take advantage of this feature during the Support Request creation Process on Services Hub. Add the desired email addresses to the new field "Non-Services Hub email address listed on this case".

Add Email

Azure Solution Assessment available on Services Hub

We are happy to announce the availability of the Azure Solution Assessment on the Services Hub. The assessment is available for all Unified contracts and enabled upon purchase for Premier contracts. The Azure Solution Assessment will help assess your Azure environment against best practices and common pitfalls. The main focus of this assessment is to help:

  • Tune Performance to maximize reliability, stability, and performance
  • Understand key technical capabilities
  • Operational practices

If you purchase the engagement from the catalog, a Microsoft Premier Field Engineering resource will help you understand the risks in your cloud solution infrastructure and how to tune it to achieve the reliability, stability, and performance features of the Microsoft Azure platform. This survey assessment will focus on capabilities and aspects of Azure and will recommend best practices in:

  • Subscription Management
  • Service Management
  • Application Lifecycle Management
  • Virtual Machines
  • Networking
  • Storage

View and add attachments on support request

File attachments are an integral part of many Support Requests. We have given support users more control over their Support Request details by adding an attachments view.

From the Support Request details page you can select the attachments tab to upload and view the list of attachments associated with the Support Request.

You can upload up to 5 attachments at a time. 1GB maximum per file. For large files such as log files or larger screen shots you will see a progress bar during the file upload to monitor the upload status.

February 2020

Additional Critical Situation information included on Services Hub Experience

Support request details have a new look! Details are now richer, and more understandable at-a-glance. The page is also more responsive and easier to use with assistive technologies.

In addition to improvements in the layout of support request details, you can now see additional information about cases marked as 'critical situation'.

Critical situation cases will be indicated with a unique alert icon and show additional information, including support summary and action plan, from within the support request details on the Services Hub.

Services Hub Learning Paths

Learning Paths within the Services Hub enable Unified Support customers to access enterprise support specific learning content that is only available with a Unified Support contract. These Learning paths provide an education experience with text, images and video, enabling a rich experience for learning new skills. Learners will be able to view, start and track their progress within the Learning Path. Learning Paths can be accessed through the Services Hub Learning Campus.

The recommended Learning content on the Services Hub home page is now available in 53 languages using Microsoft Translator. Available languages are translated in real-time, allowing users the ability to easily read all recommended Learning content on the home page in their selected language.

Visibility Management of Support Requests entered in the Azure and Microsoft 365 Support Portals

You can now more easily keep your organization informed about both cloud and on-premises Microsoft support requests with a new feature that enables you to share support requests entered in the Azure and Microsoft 365 support portals with other Services Hub users.

When visiting the Services Hub Manage Support Requests page, you will see a blue banner letting you know if Support Requests entered in the Azure and Microsoft 365 portals are hidden. It looks like this:

When clicking the “manage cloud support request visibility” link, a fly-out will appear on the right. From within the fly-out, you can manage the visibility of Support Requests entered in the Azure and Microsoft 365 support portals within Services Hub for those subscriptions and/or tenants you have access to.

If you don’t see the Azure or Microsoft 365 subscription you are looking for, make sure you are signed-in to Services Hub using your account with Azure Admin, Office Admin, or Azure Support contributor roles, then click “Check for more Resources”. This will query for additional subscriptions you have access to and display those results.

Add Attachments to Open Support Requests

Services Hub users with access to Support Requests can now add file attachments after the Support Request has been opened through the support request details page. This capability is in addition to the existing capabilities allowing users to add attachments to support requests during the initial creation process.

Services Hub is now accessible by design to help you and your organization be more productive and inclusive

We are excited to announce that the entire Services Hub experience has been retooled for accessibility! The changes made to Services Hub not only allow for ease of use with assistive technologies such as screen readers, but also provide an improved experience for all users.

Improvements include:

  • Screen reader compatibility
  • Keyboard navigation improvements
  • Contrast and color improvements
  • Intuitive navigation
  • Input Focus
  • Page responsiveness
  • Alternate text descriptions
  • and many more...

We are committed to an ongoing effort for excellence in accessibility and are preparing for WCAG 2.1 compliance. Learn more about these web standards here: https://www.w3.org/TR/WCAG21/

At Microsoft, we aim to empower every person on the planet to achieve more with technology. We are revolutionizing access to technology for people living with disabilities, and the changes we've made to Services Hub helps get us one step closer to our goal.

Learn about Microsoft's commitment to accessibility here: https://www.microsoft.com/en-us/accessibility/

Support Requests for Products Only Covered by Extended Support Updates

When entering Support Requests for products that are only covered by the Extended Support Updates offering, the Services Hub will display a message guiding users to call Microsoft in order to take advantage of their support benefits.

Offline Assessments in Services Hub

Offline assessments that you purchase separately are now available on the Services Hub Assessments page. If you have high privacy restrictions and compliance processes where your data must remain at your facilities, offline assessments enable you to assess the health of your environment while maintaining all data at your facility. You may run the assessment on your own schedule.

January 2020

We now provide personalized and proactive recommendations on the Services Hub home page for both new, and trending services available.

New services are displayed based on when they were published and tagged as 'New' to indicate the status. Trending services are displayed based on the top booked and delivered services over the past six months and tagged as ‘Trending’. We also continue to display a link to Services Hub Release Notes for your convenience.

Machine translation of dynamic content on Services Hub home page

The Services Hub home page is now fully translated with the assistance of Microsoft Translator. This means users can read all home page content in their selected language, of the available languages on Services Hub, as it is now translated in real-time.

Support Request description content is now available in 53 languages with Microsoft Translator

The Services Hub Support Experience is using Microsoft Translator to enable users to easily view communications about the progress of their support request in 53 languages. Users can change the language of the support request description content by utilizing a toggle placed in the upper right corner of the support request details page. This allows viewing of the user-entered support request information in the original and translated language.

On-Demand Assessments now available in German with Microsoft Azure Cognitive Services Translator Text

We have implemented Microsoft Azure Cognitive Services Translator Text on all On-Demand Assessments in German. We have also enabled its use on Log Analytics so that you can view content in that language by changing the language under user settings.

You can now get important updates and announcements on Services Hub home page! The updated banner will allow you to see the most important updates and announcements each time you log in to Services Hub. You can choose to scroll through the announcements or collapse the banner. Each announcement contains a call to action link that takes you to the appropriate related information or page within Services Hub.

Enhancements to Home Page Action Center Support tile

New data insights are now available on the Action Center Support tile. If you have permissions to view support requests, you can now see the total number of active support requests at the top of the Support tile. The number is also a link which takes you directly to the support requests page with the filter for open cases applied.

DevOps Capability Survey available on Services Hub

DevOps allows teams to accelerate the delivery of reliable products and services. This survey helps you improve your team’s DevOps efficiency and streamline feedback to developers so they can continuously improve their products. The DevOps Capability Survey will make recommendations about Microsoft best practices for continuous improvement of your DevOps capabilities to support quality deliveries.

December 2019

On-Demand Assessments now available in Spanish and French with Microsoft Azure Cognitive Services Translator Text

We have implemented Microsoft Azure Cognitive Services Translator Text on all On-Demand Assessments in Spanish and French. We have also enabled its use on Log Analytics so that you can view content in those languages by changing the language under user settings.

If you open support requests as a partner on behalf of your customer, you can now easily access the Partner Center to open a Microsoft Azure or Office 365 support request on the Services Hub “Create a new Support Request” page. The link to the Partner Center can be found in the page banner.

Manage Users Page Enhancements

The Manage Users page has been updated so your organization’s administrators can now search for a user, multi-edit, and experience page load and page sort enhancements.

November 2019

On-Demand Assessments now available in Portuguese, Japanese and Chinese with Microsoft Azure Cognitive Services Translator Text

We have implemented Microsoft Azure Cognitive Services Translator Text on all On-Demand Assessments in Portuguese, Japanese, and Chinese. We have also enabled its use on Log Analytics so that you can view content in those languages by changing the language under user settings.

Services as a Task in the Plans page

We have upgraded our Services in the Plans feature to look, feel, and act like the Services Catalog page. Now you are able to view all the pertinent metadata of the Microsoft Service, download datasheets if available, and request scheduling of a Service by emailing your Microsoft representative right from within the Plans page.

Premier customers can now submit Microsoft Office 365 feedback

Premier Support customers who use Microsoft 365 can now submit feedback directly to the Microsoft Office 365 product group. We have also rebranded the survey to Microsoft Customer Pulse where all of Microsoft Office 365 feedback can be submitted. User permission to submit feedback is assigned through the Manage Users page.

Services Hub Shared Files updated experience

When uploading a file there is now a progress bar to indicate the status of the file upload. Additionally, there is an option for the user to cancel the upload while it is still in progress.

October 2019

Shared Files functionality is now available on the Plan's page

Internal Microsoft users are now able to upload files to any plan in the Services Hub. Any pertinent documents that are related to the plan, especially during a delivery, can be uploaded and viewed or removed by the users of that specific plan.

Survey Questions and Answers are part of the All Recommendations Report

All Survey questions and answers will now be part of the All Recommendations report on a separate tab. This will provide insights on what the questions were and how you answered the questions on each Survey. If you do not finish a Survey within the 7 day time limit, you can see which questions you answered and which ones you did not and all answers to the questions you answered.

On-Demand Assessment Success and Failure Statistics

An enhancement to the existing Prerequisites focus area blade on the Azure Log Analytics assessment dashboard surfaces assessment quality issues to allow you the opportunity to remediate and re-run assessments to ensure good assessment quality. This updated blade:

  • Categorizes potential failure states into the initial assessment execution phases which include discovery and prerequisite collection.
  • Displays an assessment quality index showing a percentage success rate for the assessment data collection.
  • Includes an updated donut graphic to visually represent the categories and assessment quality index.

Azure Log Analytics is available in new regions

Your On-Demand Assessment data can now be uploaded to the following new regions in Azure Log Analytics: UK West, South Africa North, Brazil South, and North Central US.

New Office 365 Updates and Azure Roadmap landing page

When navigating to Product Updates, formerly known as Update Center, you will find a new landing page explaining the change and provides direct links to Office 365 Updates and Azure Roadmaps. You can leave feedback directly on the new page and provide any insights as we look to revamp this page in the future.

Premier to Unified Support Workspace Upgrades

Customers upgrading from Premier to Unified Support will now keep their existing workspace, gaining access to Unified Support benefits:

  • Services Hub Home Page: Users who accessed the Services Hub through a Premier contract will now land on the Services Hub Home Page when signing in
  • Learning: Users can access Learn-On Demand education
  • IT Health: Users can access On-Demand Assessments

Services Hub Accessibility remediation

Users can now use Services Hub with assistive technologies such as screen readers, navigation can be completed with the use of keyboard, and on page components, text, and contrasts are readable for various sightedness.

Redesigned Services Hub Home page and navigation

The Services Hub Home page experience has been redesigned, based on feedback from Services Hub users. The new Home page provides important information about your IT ecosystem and recommended actions to proactively manage the health of your IT environment. The Services Hub Home page banner will alert you of new features, capabilities, and important announcements. You can also view recommended on-demand learning experiences to help you stay current on your Microsoft products and technologies. The Services Hub Home page emphasizes ease of use with sections and focus areas that highlight, or recommend, specific actions in support, IT health, and learning.

The Services Hub navigation header has been redesigned to better comply with accessibility standards and to improve ease of discovery for Services Hub pages. Feature and area navigation are now found on the left and operational navigation is now found on the right in the header.

When removing a workspace, clean out all workspace mapping of cases

If someone in your organization removes a workspace, all previously associated support requests mapped to that workspace become unmapped. Users who have access to those support requests will see a modal the next time they visit the Services Hub Support page, giving them the opportunity to map those support requests to the appropriate workspace.

Office 365 – Hybrid Configuration Assessment for Exchange

Business Productivity | Assessment Program

Many customers are moving to Office 365 and retaining their on-premises infrastructure in a hybrid configuration, bringing with it new technical and operational challenges. This service is designed to ensure your Exchange Hybrid deployment meets Microsoft’s best practice guidelines; providing you with a healthy, stable environment. The service is ideally suited for those who are in a pilot Exchange Hybrid deployment with some users already migrated to the cloud. The service can then enable you to resolve any potential issues in a proactive manner, before mass migrations take place. The service can also provide tremendous benefit to those who have completed their Hybrid deployment and migrations, especially those who have had a history of issues during the migration. Contact your Microsoft Representative for more information.

September 2019

Services Hub replaces Support.Microsoft.com/Premier

The Support.Microsoft.com/Premier site has been retired for all Classic Premier and Unified Support customers. All support requests must be created through the Services Hub since Support.Microsoft.com/Premier has been retired. The Services Hub does not support Group Web accounts. Group Web functionality has been replaced by Services Hub Groups and Support Request Sharing.

On-Demand Assessments available for Active Directory, QL Server, Exchange, Active Directory Security, and SharePoint in Portuguese, Russian, and Italian

On-Demand Assessments are now available in Portuguese, Russian, and Italian for Active Directory, SQL Server, Exchange Server, Active Directory Security, and SharePoint. For these On-Demand Assessments, you can change the language in Log Analytics to one of these languages and view the content in your local language.

Contract Details Machine Translation

Services Hub users can now view the Contract Details page on the Services Hub in 53 languages, allowing you to view the content in your preferred language.

Admin Center Enhancements for Classic Premier and Unified Support Customers

Classic Premier customers can now manage their workspace settings through the Services Hub Admin Center. Additionally:

  • Classic Premier customers’ Workspaces now persist as part of a Classic Premier contract renewal.
  • Premier CSMs can delegate Services Hub Admin Center access through Global Administrators.
  • Global Administrators can rename workspaces.

Updates to the Admin Center Manage Workspaces page include:

  • When editing a workspace configuration, the entire page now loads in edit mode.
  • Updated instructional text displays when creating a Unified Support workspace to indicate that a Unified Base Schedule must be included.
  • Inside the contract picker, the contract names now indicate if they are a base schedule.

Microsoft Unified Support customers will now be able to find training on a larger number of topics with the presentation of Microsoft Learn content within the Services Hub catalog. This is the first stage of providing a larger catalog of linked content from the Services Hub to make it simple for you to find and consume relevant learning materials from Microsoft Learn.

August 2019

Intune Survey available on Services Hub

The Intune Survey is now available within the Services Hub Assessments page. The Intune Survey focuses on operational aspects of your Intune deployment and provides you with recommendations on Microsoft's best practices for:

  • Supporting a diverse mobile ecosystem
  • Achieving IT efficiencies in the cloud
  • Protecting data with and without device enrollment
  • Implementing conditional access
  • App Installations
  • License Assignments

Customer Experience Improvement: Services Hub Services Catalog

The Services Hub Services Catalog now provides advanced search capability to help you find the desired Microsoft Services and education content. The search engine has been enhanced with the Azure Search technology and leverages our closed captioning within the training videos to provide more accurate search results.

Services Hub On-Demand Assessments Remediation Plans

Remediation Plans are available within the On-Demand Assessments page in the Services Hub. Once you have configured an On-Demand Assessment, you can create remediation plans, analyze the data, and utilize these plans to address and track IT environment issue resolution all within the Services Hub.

Now more roles are able to link Services Hub workspaces to Log Analytics workspaces, increasing the reach of On-Demand Assessments.

The following users can link their existing Azure Log Analytics workspaces to a Services Hub workspace:

  • Owner, Reader, or Contributor at Log Analytics Workspace level
  • Owner, Reader, or Contributor at Resource Group level

Create new Azure Log Analytics workspaces

The following users can create a new Azure Log Analytics workspaces under existing Resource Groups that are linked to a Services Hub workspace:

  • Owner or Contributor at Resource Group level

Add/Remove solutions from Services Hub

The following roles can Add/Remove solutions from a Services Hub workspace:

  • Owner or Contributor at Log Analytics Workspace level
  • Owner or Contributor at Resource Group level

Customer Experience Improvement: Services Hub Services Admin Welcome Email

The Services Hub will now welcome new Services Admins by sending them a Welcome email that gives you the next steps for you and your team to get started. You can also see these on the "Getting Started" page.

For general feedback on the Resource Center or content, please submit your response to UserVoice. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case.