Top Services Hub Support FAQs

Q: How do I get help with the Services Hub?

A: For assistance with the Services Hub, please contact serviceshubteam@ppas.uservoice.com.

Q: Who can create a new Support request via Services Hub?

A: Users designated as Support contacts can create support requests. If you are a Support Contact, you will see a blue button with the text Open a support request. If this button is not visible, contact your Services Admin to get permissions.

Q: Why can't I see the Support Request I'm looking for in Services Hub?

A: Your Support Request may be in another Services Hub workspace, or you don't have permissions to view the Support Request. Contact your Services Admin for assistance.

Q: I have not received the response I'm looking for from Microsoft about my Support Request. Where can I get more information?

A: Contact your Microsoft representative for assistance. A list of Support Contacts can be viewed on the Manage Users page.

Q: I'm not a Support Contact in Services Hub, how can I get Microsoft support on Azure or Office 365?

A: You can contact Azure Support or Office 365 Support directly for assistance with these products.

For general feedback on the Resource Center or content, please submit your response to UserVoice. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case.