Services Hub Admin Center

Admin Center is a central location for managing Services Hub settings across your organization.

To access the Admin Center, navigate to the Profile menu in the top right of the Services Hub, select Workspaces, then select your organization to see your workspaces and a link to the Admin Center.

Navigating to the Admin Center from the Profile menu

The Admin Center page appears.

Image displaying the Admin Center default page

Settings are separated into two sections: Customer and Workspace.

Customer tab

By default, the Customer tab is selected upon opening the Admin Center.

This section allows you to set your company’s display name inside the Services Hub, view your agreement details, and set Services Hub Global Administrators for your organization.

Image displaying the Customer tab of the Admin Center page

Note

Click the “Services Hub – Setup and Renewal Guide” button to view a PowerPoint covering the workspace setup and renewal conversation. You can also view the slideshow in presentation mode to hear an audio recording. This is only available to Microsoft employees.

The main section of the Customer tab is separated into two sections: Agreements and Global Administrators.

Agreements

All of the agreements tied this organization will be listed on this page. If you have an unlisted agreement, please work with your CSAM to have this added to your experience.

You can expand the agreement using the arrow to view the packages included with the agreement, the package ID, and the package start and end dates.

Image displaying the agreements under this organization's workspace

Global Administrators

Services Hub Global Administrators have access to all information that is part of your Microsoft Support agreement and the ability view information across all customer workspaces.

View and manage the Global Administrators associated with this agreement under the Global Administrators tab.

Image displaying the agreements under this organization's workspace

Easily add Global Administrators by entering their email address, selecting their language, and clicking “Send Invitation.”

Note

If the email address entered is not a registered Services Hub user, they will be invited to register.

You also can easily remove Global Administrators by clicking the “X” at the end of the row associated with their name.

Workspace tab

At the top of the screen under the primary navigation, select the Workspace tab where you can easily create and manage workspaces to provide access to your digital entitlements.

Image displaying the agreements under this organization's workspace

You can easily create a new workspace by clicking the “Add” button under the “Services Hub Setup and Renewal Guide” button.

View details around your workspaces with a single-pane-of-glass view. See the Administrators count, the members count, and the health state of your workspaces. You also can expand your workspace to see the agreements tied to it and their details.

Image displaying the agreements under this organization's workspace

Easily edit or delete workspaces by clicking the ellipsis on the appropriate row.

Image displaying the agreements under this organization's workspace

Once you click “Edit workspace,” you can edit the Workspace name, Workspace entitlements, and Workspace administrators all on one screen.

Image displaying the agreements under this organization's workspace

For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case.