"Sorry, your session has expired" when you open a document in an Office Online application

Problem

When you try to open a document from Microsoft SharePoint Online in a Microsoft Office Online application, you receive the following error message:

  • Sorry, your session has expired. Please refresh the page to continue.

Solution

To resolve this issue, correct the system time, system date, or time zone on the affected computer.

More information

This issue occurs when the date, time, or time zone is incorrect on your computer.

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