"Sorry, something went wrong" error when you try to save a site as a template in SharePoint Online or SharePoint Server

• Applies to:

  SharePoint Online, SharePoint Server 2013, SharePoint Server 2016, SharePoint Server 2019

Problem

When you try to save a site as a template in SharePoint Online, SharePoint Server 2013, 2016 or 2019, you receive the following error message:

Sorry, something went wrong
Sorry, this site can't be saved as a template. It contains apps that don't work in templates: 
<name of app, or apps>

Note

The name of app or apps placeholder represents the actual app name that appears in the error message.

Solution/Workaround

To work around this issue, remove any affected apps that are listed in the error message, and then save the site as a template. If you want to use the app after you save the site as a template, you'll have to add it to the site again.

Note

Use caution when you remove apps to make sure that you don't lose any data that's associated with the app.

More information

This issue occurs if the site contains apps that can't be saved as part of the template.

For more information about how to remove an app from a site, go to Remove an app from a site.

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