Errors when you rename a SharePoint domain

This article lists common error messages that you might encounter when you change a SharePoint domain. Based on the information in each message, you can determine why the SharePoint domain can't be renamed and how to fix the error.

Errors

Error code Error message Details Solution
755 SPO Tenant Rename is already in progress. Tenant renaming is in progress. Can't trigger a tenant renaming until the first one completes. Wait for the current tenant renaming to be completed.
756 An unexpected error occurred while trying to update the tenant URLs. An unexpected run time error occurred when starting the tenant renaming job. Retry the renaming action after some time.
757 The domain name isn't valid. The domain name isn't in the list of the verified domains for the tenant. Add a verified domain and start a renaming using the domain.
758 The domain name isn't valid. The domain name could either be null, empty; is longer than 48 characters; or contains a dash or special characters. The domain name you're trying to use isn't in a valid format. The -DomainName parameter should only be the name portion of the domain. For example, if the domain is fabrikam.onmicrosoft.com, the parameter would be just fabrikam.
759 SharePoint Online Tenant Rename isn't supported for your tenant. The tenant has a Microsoft Business Productivity Online Suite (BPOS) site and renaming isn't supported.
These sites were created several years ago when SharePoint Online was still called Business Productivity Office Suite (BPOS).
BPOS sites and its configuration need to be removed before scheduling of tenant renaming can be attempted.
Submit a support request by selecting Rename a SharePoint Tenant with BPOS sites
760 A site at [site URL] already exists. Both source and target sites are sites created with redirect templates which aren't supported for renaming. Template of the target site isn't in the allowed templates (redirect site). Remove target sites that have a redirect template and try to rename them again.
763 There are no sites to rename. There are no sites to be renamed. The tenant has no sites to be renamed.
768 SPO Tenant Rename can't be restarted because the current state is {0}. The tenant renaming job is either suspended, queued, or in progress. Wait for the tenant renaming job to complete.
769 The domain name can't be the same as the current name. Original and target domain are same. Use a target domain name different from the original domain name.
770 SPO Tenant Rename is currently blocked. Tenant renaming is blocked because the server is busy. Retry the renaming action after some time.
771 SPO Tenant Rename is currently blocked. Tenant renaming is blocked as the tenant is undergoing a move. Retry the renaming action after some time.
772 Scheduled date/time must be 24 hours in the future. Scheduled time is less than 24 hours from current time. Provide schedule time greater than 24 hours and start the renaming.
773 Not Implemented. Tenant renaming isn't enabled for the customer. Tenant renaming isn't enabled for this customer yet. Wait for this feature to be implemented for your tenant.
775 The scheduled date/time must be within 30 days. Scheduled time is greater than 30 days from the current time. Provide schedule date/time less than 30 days and start the renaming.
776 SPO Tenant Rename isn't supported for Multi-Geo tenants. Multi-Geo tenants aren't supported. Tenant renaming currently can't be scheduled for tenants that have or previously had Multi-Geo configured.
777 SPO Tenant Rename isn't supported for your tenant. The tenant has a public site, so the tenant renaming is cancelled. Public site on the tenant need to be removed before scheduling of tenant renaming can be attempted.
Submit a support request by selecting Rename a SharePoint Tenant with Public site
779 Cannot schedule due to system maintenance. Tenant renaming can't be scheduled due to maintenance events. Retry the renaming action after some time.
780 Cannot perform a rename as you exceed the maximum number of allowed Sites and OneDrives. Too many sites in the tenant. Tenant has more sites than are currently allowed.
781 Canceled by the system due to system maintenance. Tenant renaming is cancelled because there's a maintenance event. Retry the renaming action after some time.
783 Your organization has already reached the allowed number of SPO tenant renames. Tenant can be renamed only once and your organization has been renamed. If you need more renaming, submit a support request by selecting Rename a SharePoint Tenant more than once

Note You might encounter different errors about individual site renamings if they fail as part of the domain renaming. For more information, see Errors when you rename a SharePoint site address.

References