Microsoft Stream playback errors
|That page isn't available||The page you requested does not exist. Try checking the web address.|
|This video isn't available||Either the video does not exist or the video has not been published yet. Check the web address or notify the owner of the video to publish the video.|
|This may not be for you||It looks like you don't have permission to watch the video. You can contact the video owner to request permission.|
|Give us a few more minutes||The video is still either uploading or being processing. Try again later.|
|Your upload is taking longer than average||The video is still either uploading or processing. Larger video files or lower-speed networks can affect upload times. It is possible that the upload may have been interrupted. Try again later or if you are the uploader, check the status of your video in the My videos page.|
|Something is wrong with this video||Something went wrong when uploading the video. Please try uploading the video again.|
|It looks like cookies are blocked||A browser setting or plugin is blocking third-party cookies and preventing playback. For playback to work, disable your extensions or change your browser's privacy settings to enable third-party cookies. Alternatively, you can select View in new window to playback in a new window.|
|Your Stream tenant has moved and must be turned back on before you can use it.||After moving your Stream tenant to a new data center, your Office 365 Global Admin must go to the Azure portal and turn on Enabled for users to sign in for the Microsoft Stream Service. For details, see Block sign-ups for Microsoft Stream.|
|Errors ending in||Message||Explanation|
|0200000||There’s a problem with the network.||Please check your network connection and try again.|
|020019C||The event producer may be having connection issues.||This may be transient, please try again later or notify the producer of the event.|
|0200258, 0200259||There’s a problem with the network.||
|0300000||There’s a problem with the browser||Something went wrong trying to playback the video in this browser on your system. Sometimes, this happens if you remove or disable the audio device, minimize the playback in iOS, or run out of memory. Trying in another browser may help the situation.|
|0400002, 0400003, 0400004, 0400005, 0500004, 0500005||
||Something went wrong trying to play the video. This may be transient, please try again or try a different browser.|
|0600000||The current browser or settings aren’t supported.||Try a different browser to play this video.|
||Older browsers sometimes require Flash to playback video. Enable the Flash browser plugin to play the video. If you have already enabled the plugin and are still getting this error message, your Flash version may not be supported by Stream. As of today, Flash 188.8.131.52 is not supported in Stream due to a bug in Adobe's plugin. For playback to work, please update your Flash version to 184.108.40.206 or later.|
|Other||It looks like there’s a problem||Please try again or report and issue. Please note the playback error code. To debug with more specific details, check here, or contact support.|
For more details about all playback related error codes, please check here.
For a list of officially supported browsers, please visit the support FAQ on the Support forum.
If you are still having trouble, feel free to ask a question on our support forum.
Report an issue
If you are seeing issues in Microsoft Stream related to playback, report an issue directly from the player or from the error page.
In the player control settings, select Report an issue and fill in the details of your experience.
From an error page, click Report an issue.