Surface Support

Before you contact us:

Run the Surface Diagnostic Toolkit for Business (SDT). The SDT enables IT administrators to quickly investigate, troubleshoot, and resolve hardware, software, and firmware issues with Surface devices. You can run a range of diagnostic tests and software repairs in addition to obtaining device health insights and guidance for resolving issues.

If you are still having a problem after running the toolkit, use the tabs below to select a support option.


You will be required to log into the online submission portal using your Microsoft Account or Azure Active Directory Account.

For business customers: Submit your service request.

For Microsoft Premier customers: Submit your service request on Services Hub.

Still need help? Go to Microsoft Community.