Service Management Automation architecture

This article shows a diagram that illustrates System Center Service Management Automation (SMA) features.

SMA architecture diagram


  • The SMA web service communicates with Windows Azure Pack and authenticates users.
  • The SQL Server databases store and retrieve a number of components. These include runbooks, runbook assets, activities, integration modules, and runbook job information.
  • Runbook workers run the runbooks, and they can be used for load balancing. The management portal in Windows Azure Pack is where you author, debug, start, and stop runbooks.

Next steps

Learn what's new in the latest version of SMA.