What is your lesson cancellation policy? - Student Support
If you need to cancel or reschedule, provide at least 24 hours notice
At TakeLessons, we encourage students and teachers to work out lesson schedules that work great for everyone. We only have one rule: your teacher needs 24 hours notice if you want to make any changes to your schedule.
Please give your teacher at least 24 hours' notice if you need to cancel or reschedule a single lesson. Forgetting to do so may result in the lesson being marked as missed when your teacher marks attendance. Missed lessons cannot be rescheduled, which means payments for missed lessons are not reusable, refundable, or transferable. We also encourage you to chat with your teacher if you need to take a longer period of absence from lessons. You can cancel and reschedule lessons through your TakeLessons account anytime up to 24 hours before your lesson.
If you need to cancel your subscription, please let your teacher know as well as contact TakeLessons directly at least 24 hours before your next lesson to ensure any refund includes all the lessons you're expecting. Lessons that are less than 24 hours away are non-refundable.
For online lessons
If your teacher has not joined your lesson through TakeLessons Classroom within the first 5-10 minutes of the class, give the teacher a call to see if they are having trouble connecting. You can find your instructor's contact information in the Welcome Email, as well as, on the Dashboard of your student account.
We also recommend discussing a backup platform before the first class, just in case you run into technical difficulties that are out of your control. Examples of backups would be Skype, Facetime, or Google Hangouts.