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Applications don't appear as Available in the Intune Company Portal app on Windows 10

  • Article

This article fixes an issue in which the Intune Company Portal apps aren't displayed as Available on a Windows 10 device.

Symptoms

After you deploy applications to Windows 10 devices, the apps aren't displayed as Available in the Company Portal app.

Cause

This issue occurs if users don't identify their device in the Information Worker portal (IW portal) at https://portal.manage.microsoft.com.

Solution

To fix this issue, users must use the following steps to identify their enrolled device.

  1. Go to https://portal.manage.microsoft.com, and then log in by using your account. You should see something similar to the following.

    Screenshot of We can't show you any apps message.

  2. Select My Devices.

  3. On the My Devices screen, select Tap here.

    Screenshot of the Tap here link in my devices page.

  4. On the next screen, select your device to enroll it.

    Screenshot of selecting device.

  5. You're returned to My Devices. The device should show a green check, as shown in the following screenshot.

    Screenshot of my devices page with a green check in the selected device.

  6. Return to the Apps screen. The applications should now be visible.

    Screenshot of apps displayed in the screen.