Reporting Services Server cannot connect to the DPM database error when you schedule an email report

This article helps you work around an issue where you receive the Reporting Services Server cannot connect to the DPM database error when you try to schedule a report to be emailed in Data Protection Manager (DPM).

Original product version:   System Center Data Protection Manager
Original KB number:   4457489


Assume that you do a new installation, or you upgrade to Microsoft System Center 2012 R2 Data Protection Manager or a later version. When you try to schedule a report to be emailed, you receive the following error message:

Reporting Services Server cannot connect to the DPM database.
To repair the configuration, follow steps for repairing DPM from DPM Setup Help.
ID: 3001

example of the status error message

When you try the steps that are mentioned in Repair DPM, this problem isn't resolved.


To work around this problem, follow these steps to make correct configuration changes that will enable Data Protection Manager reports to be emailed.


Some steps may not be necessary if you experience this problem after you upgrade from System Center 2012 Data Protection Manager Server Pack 1. Review and do these steps as applicable.

  1. On the DPM server, create a local group that's named DPMDBReaders$<DPMServerName>. In the following example, the <DPMServerName> value is WINB-DPM.

    New Group window

  2. Create a local user that's named DPMR$<DPMServerName>, and provide a strong password that never expires.

    How to create a new user

  3. Add the new local user to the DPMDBReaders$<DPMServerName> group that was created in step 1.

    DPMR$WINB-DPM Properties window

  4. Start SQL Server Management Studio by using administrative permissions, and then connect to the SQL Server instance that's used by DPM. Under Security, right-click Logins, and then select New login. Browse to add the local group DPMDBReaders$<DPMServerName>. After the group is added, it will be listed under Logins.

    Add the new login

  5. Right-click the new login group, and then select Properties. In the General section, change the Default database field to the DPMDB name.

    Login Properties - General

  6. Under User Mapping, select both the check box for the DPMDB name and the check box for the db_datareader role.

    Login Properties - User Mapping

  7. In SQL Server Management Studio, browse to Databases > DPMDB > Security > Users, and then select the DPMDBReaders$<DPMServerName> group.

    SQL Management Studio - select group

  8. Right-click the DPMDBReaders$<DPMServerName> group, and then select Properties.

  9. Under Securables, select Search. In the Add Objects dialog box, select OK.

  10. In the Select Objects dialog box, select the Objects type, and then select the Stored Procedure check box. Add the following stored procedures:

    • Prc_MOM_Heartbeat_Get
    • prc_MOM_ProductionServer_Get

    Grant the Execute permission to both stored procedures.

    Database User window - grant permissions

  11. Exit SQL Server Management Studio.

  12. Start Reporting Services Configuration Manager, and then select Web Portal URL.

    Reporting Services Configuration Manager - Web Portal URL

  13. Click the URLs link, as shown in step 12. This opens the https://localhost/Reports/Pages/Folder.aspx portal, as shown in the following screenshot.

    URLs - localhost

  14. Click the DPMReports_<GUID> link to open the DPM reports page, as shown in the following screenshot.

    DPM reports window

  15. Select DPMReporterDataSource from step 14 to open its properties window, as shown in the following screenshot.

    DPMReporterDataSource configuration

  16. On the DPMReporterDataSource configuration page, follow these steps:

    1. Select the Using the following credentials option.
    2. Change the Type of credentials list selection  to Windows user name and password.
    3. Add the DPMR$<DPMServerName> user account and password that you created in step 2.
    4. Select Test connection to determine whether the server can connect successfully.
    5. Select Apply.

    Credentials window

  17. Close the DPMReporterDataSource configuration page to return to the Reporting Services Configuration Manager screen. Select Service Account. On Service Account page, change the Report Server Service Account service to use Network Service. If you're prompted for the backup encryption key, type the value, and then select Apply.

    Change to Network Service

  18. Restart the DPM server to make sure that all configuration changes take effect.

  19. Now, you can schedule email reports without experiencing the original error that's mentioned in the Symptoms section.

    Details of Status Report