Virtualization applications do not work together with Hyper-V, Device Guard, and Credential Guard

This article provides solutions to disable Hyper-V, Device Guard, and Credential Guard to help you use virtualized applications.

Original product version:   Windows 10 - all editions
Original KB number:   3204980

Symptoms

Many third-party virtualization applications do not work together with Hyper-V. Affected applications include VMWare Workstation and VirtualBox. These applications might not start virtual machines, or they may fall back to a slower, emulated mode.

These symptoms are introduced when the Hyper-V Hypervisor is running. Some security solutions are also dependent on the hypervisor, such as the following:

  • Device Guard
  • Credential Guard

To determine whether the Hyper-V hypervisor is running, follow these steps:

  1. In the search box, type msinfo32.exe.

  2. Select System Information.

  3. In the detail window, locate the following entry:

    A hypervisor has been detected. Features required for Hyper-V will not be displayed.

    screenshot of the detail window of System Information

Cause

This behavior occurs by design.

Many virtualization applications depend on hardware virtualization extensions that are available on most modern processors. This includes Intel VT-x and AMD-V. Only one software component can use this hardware at a time. The hardware cannot be shared between virtualization applications.

Resolution

To use other virtualization software, you must disable Hyper-V Hypervisor, Device Guard, and Credential Guard. If you are using Hyper-V to run virtual machines or containers, disable Hyper-V Hypervisor in Control Panel or by using Windows PowerShell. To do this, use the following methods, as appropriate.

Method 1: Disable Hyper-V in Control Panel

To disable Hyper-V in Control Panel, follow these steps:

  1. In Control Panel, select Programs and Features.

  2. Select Turn Windows features on or off.

  3. Expand Hyper-V, expand Hyper-V Platform, and then clear the Hyper-V Hypervisor check box.

    screenshot of the Hyper-V Hypervisor check box

Method 2: Disable Hyper-V in PowerShell

To disable Hyper-V by using Windows PowerShell, follow these steps:

  1. Open an elevated PowerShell Command Prompt window.

  2. At the command prompt, run the following command:

    Disable-WindowsOptionalFeature -Online -FeatureName Microsoft-Hyper-V-Hypervisor
    

Method 3: Disable Device Guard and Credential Guard

Disable Device Guard and Credential Guard by using registry keys or group policy. To do this, see Manage Windows Defender Credential Guard.

Third-party information disclaimer

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.