Event ID 4107 or Event ID 11 is logged in the Application log

This article provides steps to solve the event 4107 and event 11 that are logged in the Application log.

Original product version:   Windows Server 2012 R2, Windows Server 2008 R2 Service Pack 1, Windows 7 Service Pack 1
Original KB number:   2328240

Symptoms

The following error messages are logged in the Application log:

Log Name: Application
Source: Microsoft-Windows-CAPI2
Date: DateTime
Event ID: 4107
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: ComputerName
Description:
Failed extract of third-party root list from auto update cab at: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Log Name: Application
Source: Microsoft-Windows-CAPI2
Date: DateTime
Event ID: 11
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: ComputerName
Description:
Failed extract of third-party root list from auto update cab at: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Cause

This error occurs because the Microsoft Certificate Trust List Publisher certificate expired. A copy of the CTL with an expired signing certificate exists in the CryptnetUrlCache folder.

Resolution

To resolve the problem, follow these steps:

  1. Open a command prompt. To do this, select Start, select All Programs, select Accessories, and then select Command Prompt.

  2. At the command prompt, type the following command, and then press ENTER:

    certutil -urlcache * delete
    

    Note

    The certutil command must be run for every user on the workstation. Each user must login and follow steps 1 and 2 above.

  3. If the expired certificate is cached in one of the local system profiles, you must delete the contents of some directories by using Windows Explorer. To do this, follow these steps:

    1. Start Windows Explorer. To do this, select Start, select All Programs, select Accessories, and then select Windows Explorer.

      Note

      You must enable hidden folders to view the directories whose contents you must delete. To enable hidden files and folders, follow these steps:

      1. Select Organize, and then select Folder and search options.
      2. Select the View tab.
      3. Select the Show hidden files and folders check box.
      4. Clear the Hide extensions for known file types check box.
      5. Clear the Hide protected operating system files check box.
      6. Select Yes to dismiss the warning, and then select OK to apply the changes and to close the dialog box.
    2. Delete the contents of the directories that are listed here. (%windir% is the Windows directory.)

      Note

      You may receive a message that states that you do not have permission to access the folder. If you receive this message, select Continue.

      LocalService:
      %windir%\ServiceProfiles\LocalService\AppData\LocalLow\Microsoft\CryptnetUrlCache\Content
      %windir%\ServiceProfiles\LocalService\AppData\LocalLow\Microsoft\CryptnetUrlCache\MetaData

      NetworkService:
      %windir%\ServiceProfiles\NetworkService\AppData\LocalLow\Microsoft\CryptnetUrlCache\Content
      %windir%\ServiceProfiles\NetworkService\AppData\LocalLow\Microsoft\CryptnetUrlCache\MetaData

      LocalSystem:
      %windir%\System32\config\systemprofile\AppData\LocalLow\Microsoft\CryptnetUrlCache\Content
      %windir%\System32\config\systemprofile\AppData\LocalLow\Microsoft\CryptnetUrlCache\MetaData

More information

Additionally, event ID 4107 can also be logged with a The data is invalid error instead of the A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file error.

This error Data is invalid indicates the object returned from the network was not a valid cab file and hence Windows could not parse it correctly. Instances of such an error can occur when the network retrieval attempt for the cab file fails to go through a proxy. If the proxy returns some data or message instead of a standard HTTP error code, Windows will try to parse the message received from the proxy expecting it to be the cab. This will fail with the data is invalid error.

To address this error, you need to remove the invalid entry in the cache by clearing the cache following the steps outlined in the Resolution section.