Get support
Support varies depending on what type of Microsoft Viva Insights you are using.
| Channel | Description | How to access |
|---|---|---|
| Personal insights feedback | Get help with setup or other questions about using Viva Insights. | Sign in and get help from Microsoft Support. |
| Personal insights in Teams feedback | Send Microsoft feedback about Viva Insights in Teams. | See How can I send feedback to Microsoft about the Viva Insights app for details. |
| Briefing email feedback | Send Microsoft feedback about Briefing emails. | Send questions or feedback about Briefing emails to Briefing feedback. |
| Personal insights feedback about the Dashboard, Outlook add-in, Digest emails, or inline suggestions | Send Microsoft feedback about Viva Insights in Outlook or the unified dashboard. | Open your Dashboard, select Feedback in left navigation, complete the form, and then select Submit. |
| Support for manager and leader insights support | Get help with setup or other questions about using Viva Insights. | Sign in and get help from Microsoft Support. |
| Manager insights feedback | Send Microsoft feedback about or feature requests for My team in Viva Insights in Teams. | See How can I send Microsoft feedback) for details. |
| Leader insights feedback | Send Microsoft feedback about or feature requests for My organization in Viva Insights in Teams. | See How can I send Microsoft feedback for details. |
| Advanced insights support | Get help with setup, onboarding, features and functionality, and data analysis for Viva Insights. | Your Microsoft admin can contact Microsoft Support through the Microsoft 365 admin center. See Who has admin permissions in my business for details about Microsoft admins. |
| Advanced insights feedback | Send Microsoft feedback about or feature requests for Viva Insights. | In the app(if that link doesn't work, try this link instead), select the smiley face icon (at the top), complete and submit the form with your question or feedback. |
| Viva Insights consulting services | If your company has a consulting service agreement with Microsoft, you can get help from our Viva Insights consultants. Our team can help you implement analytics technology more quickly and build custom analysis. | Contact your Microsoft Viva Insights representative for details. |
Additional resources
Feedback
Submit and view feedback for