Troubleshoot setting up Visual Studio with VSTS


Visual Studio

Q: Why sign in?

A: Your Visual Studio settings, like automatic brace completion, are saved with your profile. These settings roam with your personal Microsoft account, or your work or school account, when you sign in to Visual Studio on any computer.

Sign in to Visual Studio during the 30-day trial period for these benefits:

  • Visual Studio Enterprise: Extend your trial for 90 days. When your trial expires, learn how to unlock Visual Studio.
  • Visual Studio Express or Community: Continue to use this edition for free.

When you create your profile, you can also create a Visual Studio Team Services (VSTS) organization.

Learn more about the benefits of signing in and creating a profile.

Q: Why can't I sign in?

A: To create a profile and save your settings, you'll need to sign in with a personal Microsoft account or a work or school account that's managed by Azure Active Directory.

Q: Which versions of Visual Studio can I use with VSTS?

A: You can use:

  • Visual Studio 2017
  • Visual Studio 2015
  • Visual Studio 2013
  • Visual Studio 2012
  • Visual Studio 2010, which requires Service Pack 1 and KB2662296
  • Visual Studio 2008 SP1, which requires a GDR update

To connect to VSTS with Visual Studio 2008 through Visual Studio 2012:

  1. Start Visual Studio.
  2. From the Team menu or Team Explorer, go to Connect to Team Foundation Server > Select Team Projects > Servers.
  3. Add your VSTS organization ({yourorganization}
  4. Select your team project, and finish connecting.

If you get connection errors, try choosing HTTPS as your protocol.

To connect to VSTS with Visual Studio 2015 and later, learn how to connect to team projects.

Q: Can I use Visual Studio 2015 with Visual Studio 2013 and 2012 on the same computer?

A: Yes, you can run all these versions on the same computer.

Q: My subscription expired. What do I do?

A: Here's how to unlock Visual Studio. If you're having subscription problems, try Subscription Support.

Q: I'm having problems installing or signing in to Visual Studio. How do I get help?

A: Learn more about:

Or contact Visual Studio Support.


Q: How can I create a VSTS organization later?

A: Learn how to sign up for VSTS.

Q: Why won't my browser work with VSTS?

A: This might happen if you're using an unsupported browser. For the best experience, please check that you're using a supported browser.

Q: I don't remember my VSTS organization name (URL). Where can I find it?

A: Sign in to your Visual Studio profile to find your organization list.

Q: What happens if I forget my password?

A: You can recover your Microsoft account password recover your work or school account password, if your organization turned on this feature. Otherwise, contact your Azure Active Directory administrator to recover your work or school account.

Q: Can I change my VSTS organization location?

A: Yes. For a better experience, you can change your organization's location during sign-up so that your organization is closest to most users.

Change organization location

Your organization's default location is selected based on the closest Microsoft Azure region where VSTS is available.

Q: How do you store, secure, and protect my data?

A: VSTS re storage features to make sure your data is available in case of hardware failure, service disruption, or datacenter disasters. Also, the VSTS to protect data from accidental or malicious deletion.

We follow industry best practices and have enterprise-grade security measures to help protect your code and project data. Also, all communication between your computer and the service takes place over an encrypted HTTPS connection. Learn how VSTS secures and protects your data.

Q: Do I still own my code and intellectual property? What do you do with my personal information?

A: Yes, your code and your IP are yours. Please review our terms of service and privacy policy.

Q: Where can I find the VSTS SLA?

A: You can find it here: VSTS SLA.

Q: Can I change my VSTS organization name (URL) or owner?

A: Yes. If you have at least Basic access, you can do this in your organization settings. Learn how to:

Q: Can I delete a VSTS organization that I don't need anymore?

A: Yes. See Delete or recover your VSTS organization.

Q: How do I get help or support for VSTS?

A: You have several options for support. You can report a problem with VSTS on Developer Community, provide a suggestion on UserVoice, get advice on Stack Overflow, and get support on Visual Studio Team Services Support. You can also view the archives of the VSTS forum on MSDN.