Percent of machines where the driver install process completes successfully
When a driver fails to install correctly, the targeted component can lose functionality and prevent the user from accessing the component’s features. The user must troubleshoot the issue to regain functionality. A list of PNP error codes is located on Device Manager Problem Codes and on Windows Support.
|Time period||30 day sliding window|
|Measurement criteria||Aggregation of machines|
|Minimum population||100 machines|
|Passing criteria||>= 95% of machines install the driver successfully|
|Minimum population per cohort||500 machines|
|High failure rate target||<= 50%|
|High failure minimum population||10 machines|
- The measure aggregates telemetry from a 30-day sliding window into a Percentage of Machines that have Successfully Installed the Driver.
- Successful Installs= Count(machines with successful PNP events)
- Total Installs= Count(machines that started the driver install process)
PNP Success Rate= Successful Installs / Total Installs
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