Take Control of a User Session
As a MultiPoint Dashboard User, you can assist another user by remotely accessing his or her desktop using the Take Control feature.
In MultiPoint Dashboard, on the Home tab, click the thumbnail image of the desktop for the user you want to assist.
On the Assist tab, click Take Control. The user's desktop opens on your desktop, and then you can navigate their desktop using your keyboard and mouse.
When you are finished assisting the user, click Stop.
You may need to minimize the user's desktop to see your MultiPoint Dashboard.