Install Windows Mixed Reality software

Launch Mixed Reality Portal

After you plug in your Windows Mixed Reality headset and the driver installs successfully, the Mixed Reality Portal (MRP) will automatically launch on your Desktop. If this does not happen automatically, you can always launch Mixed Reality portal from the Start menu (Start > Mixed Reality Portal). Once the portal has launched, click Get Started

Welcome to Mixed Reality

In Mixed Reality Portal, you can:

  • Display a livestream of the view in your headset (Windows Mixed Reality Ultra only). To turn this on and off, select "Stop preview" or "Start preview". (You can also turn preview on and off on from the mixed reality Start menu.)
  • See the status of your headset and controllers. Select "Menu" to see all the info.
  • Set up new controllers. Select Menu > Set up controllers.
  • Turn the boundary on or off. Select Menu > Boundary On / Off. (If you turn it off, you'll need to stay in one spot for safety.)
  • Create a new boundary. Select Menu > Run setup.
  • Get to your mixed reality photos. Select Menu > See mixed reality photos.
  • Get mixed reality apps and games. Select Menu > Get mixed reality apps.

Download Windows Mixed Reality

Windows Mixed Reality is approximately 1GB in size, and your download times will vary depending on your internet connection. If you hit a message that says "We couldn't download the Mixed Reality software", please view the troubleshooting steps.

General troubleshooting

If you run into problems or get an error message while using Mixed Reality Portal, try these solutions.

Restart Windows Mixed Reality

  1. Disconnect your headset from your PC (both cables).
  2. Restart your PC, then reconnect your headset.

Make sure that your PC recognizes your headset

If restarting doesn’t work, make sure that your headset is recognized by your PC. Select Start , type device manager in the search box, and then select it in the list. Expand Mixed reality devices and see if your headset is listed.

If it isn't listed, try the following:

  • Plug the headset into different ports on the PC, if available.
  • Check for the latest software updates from Windows Update.
  • Uninstall and reinstall Windows Mixed Reality:
    1. Disconnect your headset from your PC (both cables).
    2. Select Settings > Mixed reality > Uninstall.
    3. Unpair your motion controllers: select Settings > Devices > Bluetooth & other devices. Select each controller, and then select Remove device.
    4. To reinstall Windows Mixed Reality, plug your headset back into your PC.

Common error messages

Here are some things to try for error messages you might see.

If you see this message Try this
Check your USB cable Connect your headset to a different USB port (and make sure it’s a SuperSpeed USB 3.0). Also, try removing any extenders or hubs between the headset and the computer.
Check your display cable Try the following:
  • Connect your headset to a DisplayPort 1.2 or later, or HDMI 1.4 or later. Make sure the port corresponds with the most advanced graphics card on your PC.
  • If you’re using an adapter, make sure it's 4K capable
  • Try using a different HDMI port
  • If you have an external monitor plugged into an HDMI port, try plugging it into a DisplayPort instead, and use the HDMI port for your headset
Something went wrong Follow the general troubleshooting steps above.

Review and Accept Terms and Conditions

To continue with setup you must have 2GB of free space on your PC. Review and press I Agree to the terms and conditions to continue

Accept Terms and Conditions

Compatibility check

Next up is the compatible check. Mixed Reality Portal will check to confirm that your PC is compatible with mixed reality. Green checks mean your PC passed the required item! Orange triangles mean that there may be issues with your PC for the given requirement. If you encounter issues, you may need to troubleshoot or upgrade your PC. Red X's mean your PC does not meet the requirements for the specified item.

Compat check

Getting ready

You will see a "Getting ready to set you up" message on your screen with a spinning icon. This should only take a few moments:

Getting ready to set you up

See also