Windows 7 and Windows Server 2008 R2 SP1

Find information on known issues for Windows 7 and Windows Server 2008 R2 SP1. Looking for a specific issue? Press CTRL + F (or Command + F if you are using a Mac) and enter your search term(s).


Known issues

This table offers a summary of current active issues and those issues that have been resolved in the last 30 days.

SummaryOriginating updateStatusLast updated
System may be unresponsive after restart with certain McAfee antivirus products
Devices with McAfee Endpoint Security Threat Prevention 10.x, Host Intrusion Prevention 8.0, or VirusScan Enterprise 8.8 may be slow or unresponsive at startup.

See details >
April 09, 2019
KB4493472
Mitigated
April 25, 2019
02:00 PM PT
Unable to access some gov.uk websites
gov.uk websites that don’t support “HSTS” may not be accessible

See details >
May 14, 2019
KB4499164
Resolved
KB4505050
May 18, 2019
02:00 PM PT
System may be unresponsive after restart if ArcaBit antivirus software installed
Devices with ArcaBit antivirus software installed may become unresponsive upon restart.

See details >
April 09, 2019
KB4493472
Resolved
May 14, 2019
01:23 PM PT
System unresponsive after restart if Sophos Endpoint Protection installed
Devices with Sophos Endpoint Protection installed and managed by Sophos Central or Sophos Enterprise Console (SEC) may become unresponsive upon restart.

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April 09, 2019
KB4493472
Resolved
May 14, 2019
01:22 PM PT
System may be unresponsive after restart if Avira antivirus software installed
Devices with Avira antivirus software installed may become unresponsive upon restart.

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April 09, 2019
KB4493472
Resolved
May 14, 2019
01:21 PM PT
Authentication may fail for services after the Kerberos ticket expires
Authentication may fail for services that require unconstrained delegation after the Kerberos ticket expires.

See details >
March 12, 2019
KB4489878
Resolved
KB4499164
May 14, 2019
10:00 AM PT
Devices may not respond at login or Welcome screen if running certain Avast software
Devices running Avast for Business, Avast CloudCare, and AVG Business Edition antivirus software may become unresponsive after restart.

See details >
April 09, 2019
KB4493472
Resolved
April 25, 2019
02:00 PM PT

Issue details

May 2019

DetailsOriginating updateStatusHistory
Unable to access some gov.uk websites
After installing the May 14, 2019 update, some gov.uk websites that don’t support HTTP Strict Transport Security (HSTS) may not be accessible through Internet Explorer 11 or Microsoft Edge.

Affected platforms:
  • Client: Windows 10, version 1809; Windows 10, version 1803; Windows 10, version 1709; Windows 10, version 1703; Windows 10, version 1607; Windows 10, version 1507; Windows 8.1; Windows 7 SP1 
  • Server: Windows Server, version 1809; Windows Server 2019; Windows Server, version 1803; Windows Server, version 1709; Windows Server 2016; Windows Server 2012 R2; Windows Server 2012; Windows Server 2008 R2 SP1
Resolved: We have released an "optional" update for Internet Explorer 11 (KB4505050) to resolve this issue. We recommend you apply this update by installing KB4505050 from Windows Update and then restarting your device.
To download and install this update, see How to get an update through Windows Update. This update is also available through the Microsoft Update Catalog website.

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May 14, 2019
KB4499164
Resolved
KB4505050
Resolved:
May 18, 2019
02:00 PM PT

Opened:
May 16, 2019
01:57 PM PT

April 2019

DetailsOriginating updateStatusHistory
System may be unresponsive after restart with certain McAfee antivirus products
Microsoft and McAfee have identified an issue on devices with McAfee Endpoint Security (ENS) Threat Prevention 10.x or McAfee Host Intrusion Prevention (Host IPS) 8.0 or McAfee VirusScan Enterprise (VSE) 8.8 installed. It may cause the system to have slow startup or become unresponsive at restart after installing this update. 

Affected platforms:
  • Client:  Windows 8.1; Windows 7 SP1
  • Server:  Windows Server 2012 R2; Windows Server 2008 R2 SP1
Workaround: Guidance for McAfee customers can be found in the following McAfee support articles: 
Next steps: We are presently investigating this issue with McAfee. We will provide an update once we have more information.

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April 09, 2019
KB4493472
Mitigated
Last updated:
April 25, 2019
02:00 PM PT

Opened:
April 09, 2019
10:00 AM PT
System may be unresponsive after restart if ArcaBit antivirus software installed
Microsoft and ArcaBit have identified an issue on devices with ArcaBit antivirus software installed that may cause the system to become unresponsive upon restart after installing KB4493472.

Affected platforms:
  • Client: Windows 8.1; Windows 7 SP1
  • Server: Windows Server 2012 R2; Windows Server 2008 R2 SP1
Resolution: This issue has been resolved. Microsoft has removed the temporary block for all affected Windows updates. ArcaBit has released an update to address this issue. For more information, see the Arcabit support article.

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April 09, 2019
KB4493472
Resolved
Resolved:
May 14, 2019
01:23 PM PT

Opened:
April 09, 2019
10:00 AM PT
System unresponsive after restart if Sophos Endpoint Protection installed
Microsoft and Sophos have identified an issue on devices with Sophos Endpoint Protection installed and managed by either Sophos Central or Sophos Enterprise Console (SEC) that may cause the system to become unresponsive upon restart after installing KB4493472.

Affected platforms: 
  • Client: Windows 8.1; Windows 7 SP1
  • Server: Windows Server 2012 R2; Windows Server 2012; Windows Server 2008 R2 SP1; Windows Server 2008 SP2
Resolution: This issue has been resolved. Microsoft has removed the temporary block for all affected Windows updates. Sophos has released an update to address this issue. Guidance for Sophos Endpoint and Sophos Enterprise Console customers can be found in the Sophos support article.

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April 09, 2019
KB4493472
Resolved
Resolved:
May 14, 2019
01:22 PM PT

Opened:
April 09, 2019
10:00 AM PT
System may be unresponsive after restart if Avira antivirus software installed
Microsoft and Avira have identified an issue on devices with Avira antivirus software installed that may cause the system to become unresponsive upon restart after installing KB4493472.

Affected platforms: 
  • Client: Windows 8.1; Windows 7 SP1 
  • Server: Windows Server 2012 R2; Windows Server 2012; Windows Server 2008 R2 SP1; Windows Server 2008 SP2
Resolution: This issue has been resolved. Microsoft has removed the temporary block for all affected Windows updates. Avira has released an automatic update to address this issue. Guidance for Avira customers can be found in the Avira support article.

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April 09, 2019
KB4493472
Resolved
Resolved:
May 14, 2019
01:21 PM PT

Opened:
April 09, 2019
10:00 AM PT
Devices may not respond at login or Welcome screen if running certain Avast software
Microsoft and Avast have identified an issue on devices running Avast for Business, Avast CloudCare, and AVG Business Edition antivirus software after you install KB4493472 and restart. Devices may become unresponsive at the login or Welcome screen. Additionally, you may be unable to log in or log in after an extended period of time.

Affected platforms: 
  • Client: Windows 8.1; Windows 7 SP1 
  • Server: Windows Server 2012 R2; Windows Server 2008 R2 SP1 
Resolution: Avast has released emergency updates to address this issue. For more information and AV update schedule, see the Avast support KB article.

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April 09, 2019
KB4493472
Resolved
Resolved:
April 25, 2019
02:00 PM PT

Opened:
April 09, 2019
10:00 AM PT

March 2019

DetailsOriginating updateStatusHistory
Authentication may fail for services after the Kerberos ticket expires
After installing KB4489878, some customers report that authentication fails for services that require unconstrained delegation after the Kerberos ticket expires (the default is 10 hours). For example, the SQL server service fails.

Affected platforms: 
  • Client: Windows 7 SP1
  • Server: Windows Server 2008 R2 SP1; Windows Server 2008 SP2
Resolution: This issue was resolved in KB4499164.

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March 12, 2019
KB4489878
Resolved
KB4499164
Resolved:
May 14, 2019
10:00 AM PT

Opened:
March 12, 2019
10:00 AM PT