Windows Hello for Business Deployment Overview

Applies to

  • Windows 10, version 1703 or later

Windows Hello for Business is the springboard to a world without passwords. It replaces username and password sign-in to Windows with strong user authentication based on an asymmetric key pair.

This deployment overview is to guide you through deploying Windows Hello for Business. Your first step should be to use the Passwordless Wizard in the Microsoft 365 admin center or the Planning a Windows Hello for Business Deployment guide to determine the right deployment model for your organization.

Once you've chosen a deployment model, the deployment guide for the that model will provide you with the information needed to successfully deploy Windows Hello for Business in your environment.


Read the Windows Hello for Business Deployment Prerequisite Overview for a summary of the prerequisites for each different Windows Hello for Business deployment model.


This guide assumes that baseline infrastructure exists which meets the requirements for your deployment. For either hybrid or on-premises deployments, it is expected that you have:

  • A well-connected, working network
  • Internet access
  • Multi-factor Authentication is required during Windows Hello for Business provisioning
  • Proper name resolution, both internal and external names
  • Active Directory and an adequate number of domain controllers per site to support authentication
  • Active Directory Certificate Services 2012 or later
  • One or more workstation computers running Windows 10, version 1703

If you are installing a server role for the first time, ensure the appropriate server operating system is installed, updated with the latest patches, and joined to the domain. This document provides guidance to install and configure the specific roles on that server.

Do not begin your deployment until the hosting servers and infrastructure (not roles) identified in your prerequisite worksheet are configured and properly working.

Deployment and trust models

Windows Hello for Business has three deployment models: Cloud, hybrid, and on-premises. Hybrid and on-premises deployment models have two trust models: Key trust and certificate trust.

Hybrid deployments are for enterprises that use Azure Active Directory. On-premises deployments are for enterprises who exclusively use on-premises Active Directory. Remember that the environments that use Azure Active Directory must use the hybrid deployment model for all domains in that forest.

The trust model determines how you want users to authenticate to the on-premises Active Directory:

  • The key-trust model is for enterprises who do not want to issue end-entity certificates to their users and have an adequate number of 2016 domain controllers in each site to support authentication.
  • The certificate-trust model is for enterprise that do want to issue end-entity certificates to their users and have the benefits of certificate expiration and renewal, similar to how smart cards work today.
  • The certificate trust model also supports enterprises which are not ready to deploy Windows Server 2016 Domain Controllers.


RDP does not support authentication with Windows Hello for Business key trust deployments as a supplied credential. RDP is only supported with certificate trust deployments as a supplied credential at this time. Windows Hello for Business key trust can be used with Windows Defender Remote Credential Guard.

Following are the various deployment guides and models included in this topic:


For Windows Hello for Business hybrid certificate trust prerequisites and key trust prerequisites deployments, you will need Azure Active Directory Connect to synchronize user accounts in the on-premises Active Directory with Azure Active Directory. For on-premises deployments, both key and certificate trust, use the Azure MFA server where the credentials are not synchronized to Azure Active Directory. Learn how to deploy Multifactor Authentication Services (MFA) for key trust and for certificate trust deployments.


Windows Hello for Business provisioning begins immediately after the user has signed in, after the user profile is loaded, but before the user receives their desktop. Windows only launches the provisioning experience if all the prerequisite checks pass. You can determine the status of the prerequisite checks by viewing the User Device Registration in the Event Viewer under Applications and Services Logs\Microsoft\Windows.


You need to allow access to the URL to initiate Windows Hello for Business provisioning. This URL launches the subsequent steps in the provisioning process and is required to successfully complete Windows Hello for Business provisioning. This URL does not require any authentication and as such, does not collect any user data.