ITQueue interface

Gets and sets information concerning a queue. The IEnumQueue::Next and ITACDGroup::get_Queues methods create the ITQueue interface.

See About Call Center Controls for additional information.

Inheritance

The ITQueue interface inherits from the IDispatch interface. ITQueue also has these types of members:

Methods

The ITQueue interface has these methods.

Method Description
ITQueue::get_AverageWaitTime The get_AverageWaitTime method gets the average time in the queue (in seconds) for a call during the current measurement period.
ITQueue::get_CurrentCallsQueued The get_CurrentCallsQueued method gets the number of incoming calls currently waiting.
ITQueue::get_CurrentLongestWaitTime The get_CurrentLongestWaitTime method gets the longest time a current call (still in the queue) has been waiting (in seconds) during the current measurement period.
ITQueue::get_FinalDisposition The get_FinalDisposition method gets the total number of calls reaching the bottom of a call guide during the current measurement period.
ITQueue::get_LongestEverWaitTime The get_LongestEverWaitTime method gets the longest time any call waited in the queue (in seconds) during the current measurement period.
ITQueue::get_MeasurementPeriod The get_MeasurementPeriod method gets the measurement period (in seconds) for which the switch and/or implementation stores and calculates information.
ITQueue::get_Name The get_Name method gets the queue name.
ITQueue::get_TotalCallsAbandoned The get_TotalCallsAbandoned method gets the number of abandoned calls during the current measurement period.
ITQueue::get_TotalCallsFlowedIn The get_TotalCallsFlowedIn method gets the total number of calls that flowed into this queue (passed down from another queue or ACD group) during the current measurement period.
ITQueue::get_TotalCallsFlowedOut The get_TotalCallsFlowedOut method gets the total number of calls that flowed out of this queue (passed down to another queue or ACD group) during the current measurement period.
ITQueue::get_TotalCallsQueued The get_TotalCallsQueued method gets the total number of incoming calls for this queue during the current measurement period.
ITQueue::put_MeasurementPeriod The put_MeasurementPeriod method sets the period (in seconds) for which the switch and/or implementation stores and calculates information.

Requirements

   
Target Platform Windows
Header tapi3cc.h (include Tapi3.h)