Metric descriptions for Workplace Analytics

These terms describe the metrics calculated by Workplace Analytics that you can use in your queries. There are three types of metrics: Person metrics, Meeting metrics, and Group metrics.

Person metrics

Metric Description Query type Data type Customizable
After hours collaboration Number of hours spent in meetings and sending email outside of working hours. Person Hour No
Collaboration hours Number of hours the person spent in meetings and email with at least one other person. Person Hour Yes
Collaboration hours external Number of hours the person spent in meetings and on email with at least one person outside the company (as defined by the participant’s email domains). Person Hour No
Conflicting meeting hours Number of meeting hours where the person had overlapping meetings in their calendar. The count includes the entire duration of all overlapping meetings, not just the amount of time that overlaps. (This number includes all non-declined meetings). Person Hour Yes
Email hours Number of hours the person spent sending and reading email. Person Hour Yes
Emails sent Number of emails the person sent. Person Count Yes
External network size Number of people external to the company with whom the person had at least two meaningful interactions (a meeting or email between five or fewer people) within the last 28 days (or if reported by month, within the last month). Person Count No
Generated workload email hours Number of email hours the person created for internal recipients by sending emails. Person Hour Yes
Generated workload email recipients Number of internal recipients on all emails sent by the person. (Counts each recipient once for each email received.) Person Count Yes
Generated workload meeting attendees Number of internal attendees of meetings organized by the person. (Counts each attendee once for each meeting.) Person Count Yes
Generated workload meeting hours Number of meeting hours the person created for internal attendees by organizing meetings. Person Hour Yes
Generated workload meetings organized Number of internal meetings organized by the person. Person Count Yes
Internal network size Number of people within the company with whom the person had at least two meaningful interactions (a meeting or email between five or fewer people) within the last 28 days (or if reported by month, within the last month). Person Count Yes
Low-quality meeting hours Number of meeting hours where the person multitasked, had a conflicting meeting (any non-declined meeting that overlaps), or is redundant (at least three distinct levels from their organization attended). The current assumed cost of low-quality meeting hours is $75 per person hour. Person Hour Yes
Manager coaching hours 1:1 The number of hours that a manager spends in one-on-one meetings with their direct reports. Person Hour Yes
Meeting hours Number of hours the person spent in meetings with at least one other person. Person Hour Yes
Meeting hours with manager Number of meeting hours involving at least the person and their manager. Person Hour Yes
Meeting hours with manager 1:1 Number of meeting hours involving only the person and their manager. Person Hour Yes
Meetings hours with skip level Number of meeting hours where the manager of the person's manager is an attendee. Person Hour Yes
Meetings Number of meetings the person attended. Person Count Yes
Meetings with manager Number of meetings where attendees include at least the person and their manager. Person Count Yes
Meetings with manager 1:1 Number of meetings involving only the person and their manager. Person Count Yes
Meetings with skip level Number of meetings where the manager of the person's manager is an attendee. Person Count Yes
Multitasking meeting hours Number of meeting hours where the person sent:
  • Two emails or more per meeting hour
  • Two emails or more per meeting for meetings less than an hour
Person Hour Yes
Networking outside company Number of companies outside their own that the person had meaningful interactions with, within the last 28 days (or if reported by month, within the last month). Person Count Yes
Networking outside department Number of departments outside their own that the person had meaningful interactions with, within the last 28 days (or if reported by month, within the last month). Person Count Yes
Open 1 hr blocks Number of one-hour blocks in the person’s calendar during the work day where there are no meetings. Person Count Yes
Open 2 hr blocks Number of two-hour blocks in the person’s calendar without meetings during the work day. Person Count Yes
Redundant meeting hours Number of meeting hours where at least three distinct levels in the person's organization attended. Person Hour Yes
Time in meetings during after hours Number of hours the person spent in meetings outside of working hours. Person Hour Yes
Time in meetings during working hours Number of hours the person spent in meetings during working hours. Person Hour Yes
Time spent in mails after hours Number of hours the person spent sending email outside of working hours. Person Hour No
Time spent in mails working hours Number of hours the person spent sending email during working hours. Person Hour No
Total emails sent during meeting [[placeholder – definition lorem ip sum}} Person Count Yes
Total focus hours The total number of hours made up of two-hour or greater blocks of time where the person had no meetings. Person Hour Yes
Working hours collaboration Number of hours the person spent in meetings and sending email during working hours. Person Hour No
Workweek Span Time between the person's first email or meeting and the last email or meeting in a day. (Counted Monday – Friday, with a minimum of 4 hours and a maximum of 16 hours per day.) If reported for the week, the metric is a sum for the week. If reported for the month, the metric is the weekly average. Person Hour No

Meeting metrics

Metric Description Query type Data type Customizable
Attendee meeting hours Sum of the total adjusted meeting hours for all attendees. Meeting Hour No
Attendees Number of people who attended the meeting. Meeting Count No
Attendees multitasking Number of attendees that sent emails during the meeting.
  • In meetings of one hour or less, two or more emails.
  • In meetings longer than one hour, two emails per hour. (Example: Sending four emails during a two-hour meeting would count as multitasking.)
Meeting Count No
Attendees with conflicting meeting Number of attendees with meetings that overlap with the meeting (includes all non-declined meetings). Meeting Count No
Emails sent during meeting Number of emails the person sent during all meetings. Meeting Count No
Invitees Number of people invited to the meeting. Meeting Count No
Total emails sent during meeting Number of emails sent during the meeting by all attendees. Meetings Count No

Group metrics

Metric Description Query type Data type Customizable
Email hours allocated Number of email hours between the user-defined groups. Group Hour No
Meeting hours allocated Number of meeting hours between the user-defined groups. Group Hour No
Meetings attended together Number of distinct meetings with at least one attendee from each user-defined group. Group Count No
Total attendees Total number of attendees in all meetings from each user-defined group. Group Count No
Total collaboration hours allocated Total number of collaboration hours between the user-defined groups. Group Hour No
Total invitees Total number of invitees in all meetings from each user-defined group. Group Count No