Metric descriptions for Workplace Analytics

To customize your Workplace Analytics queries, you can use the metrics that are defined on this page. They are organized by query type:

Person metrics

Metric Description Query type Data type Customizable
After hours collaboration Number of hours the person spent in meetings and on email outside of working hours. Note: To target or filter for after-hours collaboration, you can use a filter with the Collaboration hours metric. Person Hour No
After hours email hours Number of hours the person spent sending email outside of working hours. Person Hour Yes
After hours in calls Number of hours a person spent in scheduled and unscheduled calls through Teams, outside of working hours. For calls that started during working hours, this number only includes the part of the call that occurred outside of that person’s work schedule (as set in Outlook). Person Hour Yes
After hours instant messages Number of hours a person spent in instant messages through Teams, outside of working hours. Person Hour Yes
After hours meeting hours Number of hours the person spent in meetings outside of working hours. Person Hour Yes
Call hours The number of hours the person spent in scheduled and unscheduled calls through Teams with at least one other person, during and outside of working hours. Person Hours Yes
Collaboration hours Number of hours the person spent in meetings and on email with at least one other person. Collaboration hours include both internal and external hours. Person Hour Yes
Collaboration hours external Number of hours the person spent in meetings and on email with at least one person outside the company (as defined by the participant’s email domains). Person Hour No
Conflicting meeting hours Number of meeting hours where the person had overlapping meetings in their calendar. The count includes the entire duration of all overlapping meetings, not just the amount of time that overlaps. (This number includes all non-declined meeting times, which includes accepted, tentative, or no responses to meeting invitations.) Person Hour Yes
Email hours Number of hours the person spent sending and receiving emails. Person Hour Yes
Emails sent Number of emails the person sent. Person Count Yes
External network size The number of people external to the company with whom the person had at least two meaningful interactions in the last four weeks. Person Count Yes
Generated workload call hours Number of hours the person spent calling internal recipients through Teams. Person Hour Yes
Generated workload call participants Number of internal participants of calls organized by the person. (Counts each participant once for each call.) Person Count Yes
Generated workload calls organized Number of calls organized by the person. Person Count Yes
Generated workload email hours Number of email hours the person created for internal recipients by sending emails. Person Hour Yes
Generated workload email recipients Number of internal recipients on emails sent by the person. (Counts each recipient one time for each email received.) Person Count Yes
Generated workload instant message hours Number of instant message hours the person created through Teams for internal recipients by sending instant messages. Person Hour Yes
Generated workload instant message recipients Number of internal participants of calls organized by the person. (Counts each participant once for each call.) Person Count Yes
Generated workload meeting attendees Number of internal attendees in meetings organized by the person. (Counts each attendee once for each meeting.) Person Count Yes
Generated workload meeting hours Number of meeting hours the person created for internal attendees by organizing meetings. Person Hour Yes
Generated workload meetings organized Number of internal meetings organized by the person. Person Count Yes
Instant message hours Number of hours a person spent in instant messages (IMs) through Teams with at least one other person, during and outside of working hours. Person Hours Yes
Instant messages sent Total number of instant messages (IMs) sent by a person through Teams, during and outside of working hours. Person Count Yes
Internal network size The number of people within the company with whom the person had at least two meaningful interactions in the last four weeks. Person Count Yes
Low-quality meeting hours Number of meeting hours in which an attendee multitasked, attended a conflicting meeting, or attended a meeting that exhibits Redundancy (organizational). Workplace Analytics admins can set the hourly rate of low-quality meeting time; if this value has not been set, the cost defaults to $75 per person hour. Note: Calculations for conflicting meeting hours are affected by meeting exclusion rules and adjustments based on the type of meetings that overlap (non-declined work meetings, focus hours, and out-of-office time). Person Hour Yes
Manager coaching hours 1:1 Total number of hours that a manager spends in one-on-one meetings with all of the manager's direct reports. Person Hour Yes
Meeting hours Number of hours the person spent in meetings with at least one other person. Person Hour Yes
Meeting hours during working hours Number of hours the person spent in meetings, during working hours, with at least one other person. Person Hour Yes
Meeting hours with manager Number of meeting hours where attendees included at least the person and their manager. Person Hour Yes
Meeting hours with manager 1:1 Number of meeting hours involving only the person and their manager. Person Hour Yes
Meetings hours with skip level Number of meeting hours that the person attends where their manager's manager also attends the meeting. Person Hour Yes
Meetings Number of meetings the person attended. Person Count Yes
Meetings with manager Number of meetings where attendees include at least the person and their manager. Person Count Yes
Meetings with manager 1:1 Number of meetings involving only the person and their manager. Person Count Yes
Meetings with skip level Number of meetings where the manager of the person's manager is an attendee. Person Count Yes
Multitasking meeting hours Number of meeting hours where the person sent:
  • Two or more emails sent per meeting hour
  • Two or more emails sent per meeting for meetings less than one hour
 Person Hour Yes
Networking outside company The number of distinct external domains outside the company a person has had at least two meaningful interactions in the last four weeks. Person Count Yes
Networking outside organization The number of distinct organizational units within the company that the person had at least two meaningful interactions in the last four weeks. Person Count Yes
Open 1 hour block Number of one-hour blocks in the person’s calendar without meetings during the work day. Person Count Yes
Open 2 hour blocks Number of two-hour blocks in the person’s calendar without meetings during the work day. Person Count Yes
Peer average (customer collaboration) The total amount (in hours) of customer collaboration for all of the participants in the plan divided by the number of participants in the plan. Person Hour No
Peer average (internal collaboration) The total amount (in hours) of internal collaboration for all of the participants in the plan divided by the number of participants in the plan. Person Hour No
Redundant meeting hours (lower level) Number of meeting hours a person spent in a meeting with both their manager and their skip-level manager present in the meeting.

This metric is not used in calculating Low-quality meeting hours. Analysts can use this metric only when creating Person queries.		 Person Hour Yes
Redundant meeting hours (organizational) Number of meeting hours a person spent with attendees from three or more distinct levels within that person’s organization. Used in calculating Low quality meeting hours. Person Hour Yes
Time in self-organized meetings Number of hours spent in meetings organized by the person with at least one other person. Person Hour Yes
Total calls Total number of calls a person joined through Teams, including scheduled and unscheduled calls during and outside of working hours (as set in Outlook). Person Count Yes
Total email sent during meeting Number of emails the person sent during meetings. Person Count Yes
Total focus hours Total number of hours with two or more hour blocks of time where the person had no meetings. Person Hour Yes
Working hours collaboration hours Number of hours the person spent in meetings and sending emails during working hours. Person Hour No
Working hours email hours Number of hours the person spent in sending email during working hours. Person Hour Yes
Working hours in calls Total number of hours a person spent time in scheduled and unscheduled calls with Teams, during working hours. Person Hour Yes
Working hours instant messages Total number of hours a person spent time in instant messages through Teams, during working hours. Person Hour Yes
Workweek span The time between the person's first sent email, meeting attended, or Teams call or chat, and the last email, meeting, call, or chat for each day of the work week. The total number of hours are based on the person’s work week that is set in Outlook, which the user can change at any time. If a work week is not defined in Outlook (or if Workplace Analytics is unable to access a user's Outlook settings), the totals are based on the default of Monday through Friday, with a minimum of four hours and a maximum of 16 hours per day. If reported for the week, the metric is a sum of the daily values for the week. If reported for the month, the metric is the sum of the daily values for the month. Person Hour No

Meeting metrics

Metric Description Query type Data type Customizable
Attendee meeting hours Total number of adjusted meeting hours for all attendees.
A meeting query focuses on the meeting as the main entity and reports on the various meeting attributes; a person query looks from a person's perspective and aggregates multiple meetings for the selected time period. Because the two query types have different purposes, their output also differs.		 Meeting Hour Yes
Attendees Number of people who attended the meeting. Meeting Count Yes
Attendees multitasking Number of attendees that sent emails during the meeting.
  • In meetings of one hour or less, two or more emails.
  • In meetings longer than one hour, two emails per hour. (Example: Sending four emails during a two-hour meeting would count as multitasking.)
 Meeting Count Yes
Attendees with conflicting meeting Number of attendees with meetings that overlap with the meeting (includes all non-declined meetings, which include accepted, tentative, and no responses to meeting invites). Meeting Count Yes
Emails sent during meetings Number of emails the person sent during all meetings. Meeting Count Yes
Invitees Number of people invited to the meeting. Meeting Count Yes
Redundant attendees The number of attendees of a meeting who are redundant, as defined by the Redundant meeting hours (lower level) metric. For more information about Redundant meeting hours (lower level), see the table that lists Person metrics. Meeting Count Yes
Total meeting cost The total cost of all attendees in a meeting. The meeting cost for each attendee is defined as the product of the attendees' meeting hours multiplied by the attendees' hourly rates. If no hourly rate is available for one or more attendees, the default rate of $75/hr (US dollars) is used to calculate the cost of those attendees. Meeting Currency Yes
Total redundant hours The total number of redundant hours metric for all attendees in a meeting. Meeting Hour Yes

Group-to-group metrics

Metric Description Query type Data type Customizable
Collaboration hours Sum of meeting hours and email hours spent between the time investor and collaborator groups. Group Hour No
Email hours Number of hours spent sending and reading emails between the time investor and collaborator groups. Group Hour No
Meeting attendee count Total number of attendees in all meetings from the time investor and collaborator groups. Group Count No
Meeting hours Number of meeting hours the time investor group has spent meeting with the collaborator group. Group Hour No
Meeting invitee count Total number of invitees in all meetings from the time investor and collaborator groups. Group Count No
Meetings Number of distinct meetings with at least one attendee from the time investor and collaborator groups. Group Count No
Time investors initiated meeting hours This calculates the number of meeting hours the time investors created only for Internal collaborators or Collaborators within group by organizing meetings. (Does not follow time-allocation logic.)​ Group Hour No

Person-to-group metrics

Metric Description Query type Data type Customizable
Collaboration hours Total number of meeting and email hours for the time investor with one or more people in the collaborator group. This metric uses time allocation logic. Group Hour No
Email count Count of unique email exchanges (sent and received) that the time investor had with one or more people in the collaborator group. Group Count No
Email hours Total number of hours that the time investor spent sending and reading emails with one or more people in the collaborator group. This metric uses time allocation logic. Group Hour No
LastTimeContacted The last date and time that the time investor (a measured employee) emailed or attended a meeting with one or more people in the collaborator group for the specified date range. Note that this metric refers only to interactions that were initiated by the time investor. Group DateTime No
Meeting hours Total number of hours that the time investor spent in meetings with one or more people in the collaborator group. This metric uses time allocation logic. Group Hour No
Meetings Number of unique meetings that the time investor attended with one or more people in the collaborator group. Group Count No
Network size Number of people in the collaborator group who had at least two meaningful interactions in the last 28 days with the time investor. This counts both licensed and unlicensed employees in the collaborator group. Group Count No

Organizational network analysis (ONA) metrics

These metrics are based on the following collaboration activities: emails, meetings, Teams calls, and Teams chats.

Metric Description Query type Data type Customizable
Diverse tie score                                                               A numeric score that indicates how varied and how broad a person's connections are. This is based on both the infrequent direct collaboration between two people and on the differences in the common network they share between themselves. (Collaboration activities consist of emails, meetings, Teams calls, and Teams chats.)
A person need not have much direct collaboration with their diverse ties, so it’s easy to have more diverse ties than strong ties. Diverse ties present good sources of fresh and varied information from across the company.		 ONA       Score                                       No                                                                                  
Diverse tie type                                                               A value that indicates the relative diversity of the person's diverse ties. 0 means that the tie is not diverse; 1 means that the tie is diverse; 2 is an intermediate value that means more diverse than 0 but less diverse than 1. (The Diverse tie type metric is derived from the Diverse tie score metric, which in turn is based on the thresholds that are described in The last columns give the results.) ONA       Score                                       No                                                                                  
Influence                                                               A numeric score that indicates how well connected a person is within the company. A higher score means that the person is better connected and has greater potential to drive change. (A person’s connection score is based on the frequency of collaboration activities, which include emails, meetings, Teams calls, and Teams chats with other people within the company.) ONA       Score                                       No                                                                                  
Influence rank                                                               One of a sequence of numbers that starts with 1. A rank of 1 represents the person with the greatest Influence score; a rank of 2 represents the person with the next greatest Influence score, and so on. If two people have the same Influence score, they also have the same influence rank. ONA       Score                                       No                                                                                  
Strong tie score                                                               A numeric score that indicates how strong and tight a person’s engagements are. It is based on both direct collaboration between two people and on the common network they share. (Collaboration activities consist of emails, meetings, Teams calls, and Teams chats.)
For example, a "strong tie" between a manager and a direct report reflects both the amount of direct collaboration they have with each other and the time they both invest in connections that are common to both of them. Typically, a person has only a few strong ties because such ties take more effort to maintain.		 ONA       Score                                       No                                                                                  
Strong tie type                                                               A value that indicates the relative strength of the person's strong ties. 0 means that the tie is not strong; 1 means that the tie is strong; 2 is an intermediate value that means stronger than 0 but weaker than 1. (The Strong tie type metric is derived from the Strong tie score metric, which in turn is based on the thresholds that are described in The last columns give the results.) ONA       Score                                       No