Sign-in error when you select the Viva Engage tile in Microsoft 365

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Symptoms

You recently activated Viva Engage Enterprise by using the Microsoft 365 admin center. The Viva Engage tile appears in the app launcher, but when you select it, you receive the following error message:

Sorry, but we're having trouble signing you in. We received a bad request.

Resolution

To resolve this issue, make sure that the Viva Engage Service Principal is enabled.

Note: You must be a Microsoft 365 Global administrator to perform these steps.

Follow these steps:

  1. Connect to Microsoft 365 with PowerShell.

  2. Check whether the Viva Engage Service Principal is currently disabled. To do so, run the following cmdlets, press Enter after you type each cmdlet:

    Connect-MsolService
SMSP = Get-MsolServicePrincipal -AppPrincipalId "00000005-0000-0ff1-ce00-000000000000"
SMSP.AccountEnabled

  3. If the last cmdlet returns False, change the Account setting for this service principal to True. To do so, run the following cmdlet:

    Set-MsolServicePrincipal -AppPrincipalId $MSP.AppPrincipalId -AccountEnabled $true

  4. Sign in to Microsoft 365. Select the Viva Engage tile again to verify that you can sign in.

More information

Still need help? Go to Microsoft Community.