Error Occurrence in Sending Emails

Question

Hi,

I am using Azure Communication Services for sending emails. From past few days, I am facing an issue. Emails are not being send for a certain period of time. Although emails are valid and they are not even labelled as spam. They are just not being sent. My hourly limit of sending emails has not reached yet. And after some time, when I send email again, it starts working properly.

Also, I tried sending email directly via portal, I got error that try again later. Possibly, what could be the issue?

Answer 1

@Isha Haram Thanks for reaching here!

If you are experiencing issues with sending emails using Azure Communication Services, the possible causes and solutions:

1. Double check your email sending limits: Even if you have not reached your hourly limit, there may be other limits in place that are preventing you from sending emails. For example, there may be a limit on the number of emails you can send to a particular domain in a given time period. Refer- https://learn.microsoft.com/en-us/azure/communication-services/quickstarts/email/send-email?tabs=windows%2Cconnection-string&pivots=platform-azportal#email-throttling
2. Check your email not including any suspicious links.
3. Check your email sending history: If you have been sending a large number of emails in a short period of time, your email sending history may be triggering spam filters. Try spacing out your email sends over a longer period of time to avoid triggering spam filters.
4. Check your email sending configuration: Make sure that your email sending configuration is set up correctly. Check that you are using the correct SMTP server settings and that your credentials are correct. Refer- https://learn.microsoft.com/en-us/azure/communication-services/quickstarts/email/send-email?tabs=windows%2Cconnection-string&pivots=platform-azportal
5. Incase if you are still experiencing the issue please do reply to help you further on this.