IAgentStateService Interface
Definition
Important
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Represents the interface for handling reading, creating, updating and deleting agent sessions.
public interface class IAgentStateServicepublic interface IAgentStateServicetype IAgentStateService = interfacePublic Interface IAgentStateService- Derived
Methods
| GetAgentId() |
Gets the logged in agent's ID. |
| GetAgentId(String) |
Gets the logged in agent's ID. |
| GetSavedSessions(Guid) |
Gets the saved session(s) for an agent. |
| GetSessionTransferInformation(Guid) |
Retrieves session information for handling a transferred call. |
| SaveSessions(String) |
Saves an agents session(s) information. |
| SetSessionTransferInformation(Guid, String, String) |
Sets the session specific information in the database so that when an agent transfers a call to another agent, the session information can be reproduced for them. |