conversationtranscript EntityType
Contains the transcripts of conversations between participants such as customers, Virtual Agents or Human agents.
- Entity Set Path
- [organization URI]/api/data/v9.2/conversationtranscripts
- Base Type
- crmbaseentity
- Display Name
- ConversationTranscript
- Primary Key
- conversationtranscriptid
- Primary Key Attribute
- name
- Operations Supported
- POST GET PATCH DELETE
Properties
Properties represent fields of data stored in the entity.Some properties are read-only.
| Name | Type | Details | ||||||
|---|---|---|---|---|---|---|---|---|
| content | Edm.String |
Content of the conversation Display Name: Content |
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| conversationstarttime | Edm.DateTimeOffset |
The actual start time of the conversation (not the time it was written to the data store) Display Name: ConversationStartTime |
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| conversationtranscriptid | Edm.Guid |
Unique identifier for entity instances Display Name: conversationtranscript |
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| createdon | Edm.DateTimeOffset |
Date and time when the record was created. Display Name: Created On Read Only
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| importsequencenumber | Edm.Int32 |
Sequence number of the import that created this record. Display Name: Import Sequence Number |
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| metadata | Edm.String |
Any metadata about the conversation being captured such as the schema version, state, agents, participants, etc if applicable. Display Name: Metadata |
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| modifiedon | Edm.DateTimeOffset |
Date and time when the record was modified. Display Name: Modified On Read Only
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| name | Edm.String |
The name of the custom entity. Display Name: Name |
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| overriddencreatedon | Edm.DateTimeOffset |
Date and time that the record was migrated. Display Name: Record Created On |
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| schematype | Edm.String |
This defines the type of schema used for the conversation based on format used by the application writing this conversation (PVA, Omni-Channel, OBI, etc) Display Name: SchemaType |
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| schemaversion | Edm.String |
The version of the conversation transcript content schema that is used. Display Name: ContentSchemaVersion |
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| statecode | Edm.Int32 |
Status of the conversationtranscript Display Name: Status
Default Options
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| statuscode | Edm.Int32 |
Reason for the status of the conversationtranscript Display Name: Status Reason
Default Options
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| timezoneruleversionnumber | Edm.Int32 |
For internal use only. Display Name: Time Zone Rule Version Number |
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| utcconversiontimezonecode | Edm.Int32 |
Time zone code that was in use when the record was created. Display Name: UTC Conversion Time Zone Code |
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| versionnumber | Edm.Int64 |
Version Number Display Name: Version Number Read Only
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Lookup Properties
Lookup properties are read-only, computed properties which contain entity primary key Edm.Guid data for one or more corresponding single-valued navigation properties. More information: Lookup properties and Lookup property data.
| Name | Single-valued navigation property | Description |
|---|---|---|
| _bot_conversationtranscriptid_value | bot_conversationtranscriptId |
Conversation Transcripts related to customer interactions with a Bot |
| _createdby_value | createdby |
Unique identifier of the user who created the record. |
| _createdonbehalfby_value | createdonbehalfby |
Unique identifier of the delegate user who created the record. |
| _modifiedby_value | modifiedby |
Unique identifier of the user who modified the record. |
| _modifiedonbehalfby_value | modifiedonbehalfby |
Unique identifier of the delegate user who modified the record. |
| _ownerid_value | ownerid |
Owner Id |
| _owningbusinessunit_value | owningbusinessunit |
Unique identifier for the business unit that owns the record |
| _owningteam_value | owningteam |
Unique identifier for the team that owns the record. |
| _owninguser_value | owninguser |
Unique identifier for the user that owns the record. |
Single-valued navigation properties
Single-valued navigation properties represent lookup fields where a single entity can be referenced. Each single-valued navigation property has a corresponding partner collection-valued navigation property on the related entity.
| Name | Type | Partner |
|---|---|---|
| bot_conversationtranscriptId | bot | bot_conversationtranscript |
| createdby | systemuser | lk_conversationtranscript_createdby |
| createdonbehalfby | systemuser | lk_conversationtranscript_createdonbehalfby |
| modifiedby | systemuser | lk_conversationtranscript_modifiedby |
| modifiedonbehalfby | systemuser | lk_conversationtranscript_modifiedonbehalfby |
| ownerid | principal | owner_conversationtranscript |
| owningbusinessunit | businessunit | business_unit_conversationtranscript |
| owningteam | team | team_conversationtranscript |
| owninguser | systemuser | user_conversationtranscript |
Collection-valued navigation properties
Collection-valued navigation properties represent collections of entities which may represent either a one-to-many (1:N) or many-to-many (N:N) relationship between the entities.
| Name | Type | Partner |
|---|---|---|
| conversationtranscript_AsyncOperations | asyncoperation | regardingobjectid_conversationtranscript |
| conversationtranscript_BulkDeleteFailures | bulkdeletefailure | regardingobjectid_conversationtranscript |
| conversationtranscript_DuplicateBaseRecord | duplicaterecord | baserecordid_conversationtranscript |
| conversationtranscript_DuplicateMatchingRecord | duplicaterecord | duplicaterecordid_conversationtranscript |
| conversationtranscript_MailboxTrackingFolders | mailboxtrackingfolder | regardingobjectid_conversationtranscript |
| conversationtranscript_PrincipalObjectAttributeAccesses | principalobjectattributeaccess | objectid_conversationtranscript |
| conversationtranscript_ProcessSession | processsession | regardingobjectid_conversationtranscript |
| conversationtranscript_SyncErrors | syncerror | regardingobjectid_conversationtranscript |
Operations
The following operations can be used with the conversationtranscript entity type.
| Name | Binding |
|---|---|
| CreateMultiple | Not Bound |
| GrantAccess | Not Bound |
| IsValidStateTransition | Not Bound |
| ModifyAccess | Not Bound |
| RetrievePrincipalAccess | Not Bound |
| RetrieveSharedPrincipalsAndAccess | Not Bound |
| RevokeAccess | Not Bound |
| UpdateMultiple | Not Bound |