slakpiinstance EntityType
Service level agreement (SLA) key performance indicator (KPI) instance that is tracked for an individual case
- Entity Set Path
- [organization URI]/api/data/v9.2/slakpiinstances
- Base Type
- crmbaseentity
- Display Name
- SLA KPI Instance
- Primary Key
- slakpiinstanceid
- Primary Key Attribute
- name
- Operations Supported
- POST GET PATCH DELETE
Properties
Properties represent fields of data stored in the entity.Some properties are read-only.
| Name | Type | Details | ||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| applicablefromvalue | Edm.DateTimeOffset |
Display Name: Applicable From Value |
||||||||||||||
| computedfailuretime | Edm.DateTimeOffset |
Computed Failure Date and time Display Name: Computed Failure Time |
||||||||||||||
| computedwarningtime | Edm.DateTimeOffset |
Computed Warning Date and time Display Name: Computed Warning Time |
||||||||||||||
| createdon | Edm.DateTimeOffset |
For internal use only. Display Name: Created On Read Only
|
||||||||||||||
| description | Edm.String |
For internal use only. Display Name: Description |
||||||||||||||
| elapsedtime | Edm.Int32 |
Paused duration of a KPI in business hours Display Name: Elapsed Time (min) |
||||||||||||||
| exchangerate | Edm.Decimal |
For internal use only. Display Name: Exchange Rate Read Only
|
||||||||||||||
| failuretime | Edm.DateTimeOffset |
Enter the date and time when the service level agreement (SLA) key performance indicator (KPI) will expire. Display Name: Failure Time |
||||||||||||||
| lastresumetime | Edm.DateTimeOffset |
Display Name: Last Resume Time |
||||||||||||||
| modifiedon | Edm.DateTimeOffset |
For internal use only. Display Name: Modified On Read Only
|
||||||||||||||
| msdyn_actionexecutionstatus | Edm.Int32 |
Display Name: Action Execution Status
Default Options
|
||||||||||||||
| msdyn_activeduration | Edm.Int32 |
Time taken in business hours by a KPI instance to reach the Success or failed state Display Name: Active Duration (min) |
||||||||||||||
| msdyn_calendarid | Edm.String |
Display Name: Applicable Calendar |
||||||||||||||
| msdyn_prevslakpiinstanceid | Edm.String |
Display Name: Previous SLAKPI Instance |
||||||||||||||
| name | Edm.String |
Type a descriptive name for the service level agreement (SLA) key performance indicator (KPI) instance. Display Name: Name |
||||||||||||||
| pausedon | Edm.DateTimeOffset |
Display Name: Paused On |
||||||||||||||
| regardingentityid | Edm.String |
Display Name: Regarding ID |
||||||||||||||
| slakpiinstanceid | Edm.Guid |
Unique identifier of the SLA KPI Instance. Display Name: SLA KPI InstanceId |
||||||||||||||
| status | Edm.Int32 |
Reason for the status of the service level agreement (SLA) key performance indicator (KPI) instance. For example, the SLA KPI could be Noncompliant or Succeeded. Display Name: Status
Default Options
|
||||||||||||||
| succeededon | Edm.DateTimeOffset |
Shows the date and time when the service level agreement (SLA) key performance indicator (KPI) success criteria was met. Display Name: Succeeded On |
||||||||||||||
| successcheckedat | Edm.DateTimeOffset |
Display Name: SuccessCheckedAt |
||||||||||||||
| terminalstatereached | Edm.Boolean |
Display Name: Terminal State Reached
Default Options
|
||||||||||||||
| terminalstatetime | Edm.DateTimeOffset |
Display Name: Terminal State Time |
||||||||||||||
| versionnumber | Edm.Int64 |
For internal use only. Display Name: Version Number Read Only
|
||||||||||||||
| warningtime | Edm.DateTimeOffset |
Enter the date and time when the service level agreement (SLA) key performance indicator (KPI)will go to a warning state. Display Name: Warning Time |
||||||||||||||
| warningtimereached | Edm.Int32 |
Shows information about whether the case has reached its warning time. Display Name: Warning Time Reached
Default Options
|
Lookup Properties
Lookup properties are read-only, computed properties which contain entity primary key Edm.Guid data for one or more corresponding single-valued navigation properties. More information: Lookup properties and Lookup property data.
| Name | Single-valued navigation property | Description |
|---|---|---|
| _createdby_value | createdby |
For internal use only. |
| _createdonbehalfby_value | createdonbehalfby |
For internal use only. |
| _modifiedby_value | modifiedby |
For internal use only. |
| _modifiedonbehalfby_value | modifiedonbehalfby |
For internal use only. |
| _msdyn_slaitemid_value | msdyn_slaitemid |
Unique identifier for SLA KPI Instance associated with SLA Item. |
| _ownerid_value | ownerid |
Enter the user or team who is assigned to manage the record. This field is updated every time the record is assigned to a different user or team. |
| _owningbusinessunit_value | owningbusinessunit |
Owning Business Unit. |
| _regarding_value | regarding_account regarding_activitypointer regarding_contact |
Unique identifier of the record that this service level agreement (SLA) key performance indicator (KPI) instance is associated with. |
| _transactioncurrencyid_value | transactioncurrencyid |
Choose the local currency for the record to make sure budgets are reported in the correct currency. |
Single-valued navigation properties
Single-valued navigation properties represent lookup fields where a single entity can be referenced. Each single-valued navigation property has a corresponding partner collection-valued navigation property on the related entity.
| Name | Type | Partner |
|---|---|---|
| createdby | systemuser | lk_slakpiinstancebase_createdby |
| createdonbehalfby | systemuser | lk_slakpiinstancebase_createdonbehalfby |
| modifiedby | systemuser | lk_slakpiinstancebase_modifiedby |
| modifiedonbehalfby | systemuser | lk_slakpiinstancebase_modifiedonbehalfby |
| msdyn_slaitemid | slaitem | msdyn_slaitem_slakpiinstance |
| ownerid | principal | slakpiinstance_owner |
| owningbusinessunit | businessunit | business_unit_slakpiinstance |
| regarding_account | account | slakpiinstance_account |
| regarding_activitypointer | activitypointer | slakpiinstance_activitypointer |
| regarding_appointment | appointment | slakpiinstance_appointment |
| regarding_contact | contact | slakpiinstance_contact |
| regarding_email | slakpiinstance_email | |
| regarding_fax | fax | slakpiinstance_fax |
| regarding_letter | letter | slakpiinstance_letter |
| regarding_phonecall | phonecall | slakpiinstance_phonecall |
| regarding_socialactivity | socialactivity | slakpiinstance_socialactivity |
| regarding_task | task | slakpiinstance_task |
| transactioncurrencyid | transactioncurrency | TransactionCurrency_slakpiinstance |
Collection-valued navigation properties
Collection-valued navigation properties represent collections of entities which may represent either a one-to-many (1:N) or many-to-many (N:N) relationship between the entities.
| Name | Type | Partner |
|---|---|---|
| SLAKPIInstance_SyncErrors | syncerror | regardingobjectid_slakpiinstance_syncerror |
Operations
The following operations can be used with the slakpiinstance entity type.
| Name | Binding |
|---|---|
| GrantAccess | Not Bound |
| ModifyAccess | Not Bound |
| RetrievePrincipalAccess | Not Bound |
| RetrieveSharedPrincipalsAndAccess | Not Bound |
| RevokeAccess | Not Bound |