Informes analíticos avanzados disponibles en Service Manager
Importante
Esta versión de Service Manager ha llegado al final del soporte técnico. Se recomienda actualizar a Service Manager 2022.
Los siguientes informes analíticos , que se presentan como cubos de datos de procesamiento analítico en línea (OLAP) de Microsoft, están disponibles en Service Manager. Los cubos de datos que se incluyen en Service Manager contienen medidas y dimensiones.
Dimensions
Las siguientes dimensiones están contenidas en varios cubos de datos. Sin embargo, no todos los cubos de datos contienen cada dimensión.
- WorkItemDim
- ConfigItemDim
- UserDim
- ComputerDim
- ChangeRequestDim
- ReviewerDim
- SerivceDim
- ConfigItemObjectStatus
- ConfigItemAssetStatus
- ActivityStatus
- ActivityPriority
- ActivityArea
- ActivityStage
- ChangeStatus -Change Category
- ChangePriority
- ChangeImpact
- ChangeRisk
- ChangeImplementationResults
- ChangeArea
- ReviewerDecision
- ServiceStatus
- ServiceClassification
- ServicePriority
- DateDim (DimFecha)
- DeletionStatusDim
- OperatingSystemDim
- ProcessorDim
- NetworkAdapterDim
- LogicalDiskDim
- PhysicalDiskDim
- ImplementadoComputerDim
- SLAConfigurationDim
- SLAMetricDim
- SLADatePropertyTimeMetricDim
- CalendarDim
- WorkItemGroupDim
- BillableTimeDim
- IncidentDim
- ProblemDim
- ReleaseRecordDim
- SLAInstanceStatus
- IncidentStatus
- IncidentSource
- IncidentTierQueues
- IncidentClassification
- IncidentResolutionCategory
- IncidentImpact
- IncidentUrgency
- ProblemStatus
- ProblemSource
- ProblemClassification -ProblemResolution
- ReleaseStatus
- ReleaseType
- ReleaseCategory
- ReleasePriority
- ReleaseImpact
- ReleaseRisk
- ReleaseImplementionResults
- ReleaseTemplate
- ReviewActivityDim
- ServiceRequestDim
- RequestOfferingDim
- ServiceOfferingDim
- OfferingDim
- ReviewActivityApproval
- ServiceRequestStatus
- ServiceRequestTemplate
- ServiceRequestPriority
- ServiceRequestUrgency
- ServiceRequestSource
- ServiceRequestImplementationResults
- ServiceRequestArea
- ServiceRequestSupportGroup
- OfferingStatus
- ServiceOfferingCategory
- ConfigurationManagerCollectionDim
- PowerActivityRecordEventType
- SoftwareUpdateDim
Cubo de datos de elemento de trabajo
El cubo de datos de elementos de trabajo contiene las siguientes medidas:
- SLAInstanceInformationCount
- SLAInstanceStatusCount
- SLAConfigurationHasMetricCount
- SLAConfigurationHasCalendarCount
- WorkItemGroupContainsWorkItemCount
- WorkItemIsAboutConfigItemCount
- WorkItemCreatedByUserCount
- WorkItemAssignedToUserCount
- WorkItemAffectedByUserCount
- WorkItemRelatesToConfigItemCount
- WorkItemRelatesToWorkItemCount
- WorkItemHasBillableTimeCount
- BillableTimeBilledByUserCount
- TotalTimeMeasure
- IncidentStatusDurationCount
- IncidentStatusCount
- IncidentResolutionByUserCount
- IncidentPrimaryUserCount
- IncidentIsAboutConfigItemCount
- IncidentCreatedByUserCount
- IncidentAssignedToUserCount
- IncidentAffectedByUserCount
- IncidentRelatesToConfigItemCount
- IncidentRelatesToWorkItemCount
- IncidentHasBillableTimeCount
- IncidentRelatesToProblemCount
- IncidentSLAInstanceInformationCount
- WorkItemGroupContainsIncidentCount
- ProblemResolutionByUserCount
- ProblemIsAboutConfigItemCount
- ProblemCreatedByUserCount
- ProblemAssignedToUserCount
- ProblemAffectedByUserCount
- ProblemRelatesToConfigItemCount
- ProblemRelatesToWorkItemCount
- ProblemHasBillableTimeCount
- ProblemSLAInstanceInformationCount
- ReleaseIsAboutConfigItemCount
- ReleaseCreatedByUserCount
- ReleaseAssignedToUserCount
- ReleaseSLAInstanceInformationCount
- WorkItemIsAboutComputerCount
- WorkItemIsAboutServiceCount
- ServiceContainsConfigItemCount
- ServiceContainsComputerCount
- WorkItemDimCount
- SLAConfigurationDimCount
- SLAMetricDimCount
- SLADatePropertyTimeMetricDimCount
- CalendarDimCount
- WorkItemGroupDimCount
- ConfigItemDimCount
- UserDimCount
- BillableTimeDimCount
- TimeWorkedSum
- IncidentDimCount
- IncidentsResolvedCount
- IncidentsResolvedWithinTargetResolutionTimeCount -IncidentsResolutionTimeInHoursSum
- IncidentsPastTargetResolutionTimeCount
- ProblemDimCount
- ReleaseRecordDimCount
- ReleasesImplementedOnScheduleCount
- ComputerDimCount
- ServiceDimCount
Cubo de datos de administración de energía
El cubo de datos de administración de energía contiene las siguientes medidas:
- ComputerHostsOperatingSystemCount
- DeployedComputerRunsWindowsComputerCount
- ConfigManagerCollectionHasComputerCount
- Hour0
- Hour1
- Hour2
- Hour3
- Hour4
- Hour5
- Hour6
- Hour7
- Hour8
- Hour9
- Hour10
- Hour11
- Hour12
- Hour13
- Hour14
- Hour15
- Hour16
- Hour17
- Hour18
- Hour19
- Hour20
- Hour21
- Hour22
- Hour23
- PowerActivityDayCount
- PowerActivityRecordEventTypeCount
- ServiceContainsConfigItemCount
- ServiceContainsComputerCount
- ComputerDimCount
- OperatingSystemDimCount
- DeployedComputerDimCount
- ConfigurationManagerCollectionDimCount
- ServiceDimCount
- ConfigItemDimCount
Cubo de datos de actualizaciones de software
El cubo de datos de actualizaciones de software contiene las siguientes medidas:
ComputerHostsOperatingSystemCount
- DeployedComputerRunsWindowsComputerCount
- ConfigurationManagerCollectionHasComputerCount
- IsInstalled
- IsMissing
- IsUnknown
- ComputerHasSoftwareUpdateCount
- ServiceContainsConfigItemCount
- ServiceContainsComputerCount
- ComputerDimCount
- OperatingSystemDimCount
- DeployedComputerDimCount
- ConfigurationManagerCollectionDimCount
- SoftwareUpdateDimCount
- ServiceDimCount
- ConfigItemDimCount
Cubo de datos del catálogo de servicios
El cubo de datos del catálogo de servicios contiene las siguientes medidas:
- SLAConfigurationHasMetricCount
- SLAConfigurationHasCalendarCount
- ActivityIsAboutConfigItemCount
- ActivityCreatedByUserCount
- ActivityAssignedToUserCount
- ActivityRelatesToConfigItemCount
- ActivityRelatesToWorkItemCount
- ActivityTotalTimeMeasure
- ActivityStatusDurationCount
- ActivityStatusCount
- ReviewActivityHasReviewerCount
- ReviewerIsReviewerUserCount
- ReviewerVotedByUserCount
- ReviewActivityRelatesToConfigItemCount
- ReviewActivityAssignedToUserCount
- ReviewActivityCreatedByUserCount
- WorkItemGroupContainsServiceRequestCount
- ServiceRequestIsAboutConfigItemCount
- ServiceRequestCreatedByUserCount
- ServiceRequestAssignedToUserCount
- ServiceRequestRelatesToConfigItemCount
- ServiceRequestRelatesToWorkItemCount
- ServiceRequestAffectedUserCount
- ServiceRequestContainsActivityCount
- ServiceRequestTotalTimeMeasure
- ServiceRequestStatusDurationCount
- ServiceRequestStatusCount
- ServiceRequestSLAInstanceInformationCount
- SLAInstanceStatusCount
- ServiceRequestRelatesToRequestOfferingCount
- ServiceOfferingRelatesToRequestOfferingCount
- ServiceOfferingPublishedByUserCount
- RequestOfferingPublishedByUserCount
- ServiceOfferingOwnerCount
- RequestOfferingOwnerCount
- ServiceRelatesToServiceOfferingCount
- SLAConfigurationDimCount
- SLAMetricDimCount
- SLADatePropertyTimeMetricDimCount
- CalendarDimCount
- WorkItemDimCount
- ConfigItemDimCount
- ActivityDimCount
- UserDimCount
- ReviewerDimCount
- ReviewActivityDimCount
- WorkItemGroupDimCount
- ServiceRequestDimCount
- RequestOfferingDimCount
- ServiceOfferingDimCount -OfferingDimCount
- ServiceDimCount
Cubo de datos de elemento de configuración
El cubo de datos de elementos de configuración contiene las siguientes medidas:
- ConfigItemRelatesToConfigItemCount
- ComputerPrimaryUserCount
- ComputerHostsOperatingSystemCount
- ComputerHostsProcessorCount
- ComputerHostsNetworkAdapterCount
- ComputerHostsLogicalDiskCount
- ComputerHostsPhysicalDiskCount
- ServiceImpactsUserCount
- ConfigItemOwnedByUserCount
- ConfigItemServicedByUserCount
- ConfigItemImpactsCustomersCount
- DeployedComputerRunsWindowsComputerCount
- ServiceContainsConfigItemCount
- ServiceContainsComputerCount
- ConfigItemDimCount
- ComputerDimCount
- UserDimCount
- OperatingSystemDimCount
- TotalRAMInMB
- ProcessorDimCount
- TotalProcessorSpeed
- NetworkAdapterDimCount
- LogicalDiskDimCount
- TotalDiskSpace
- PhysicalDiskDimCount
- ServiceDimCount
- DeployedComputerDimCount
Cubo de datos de administración de cambios y actividades
El cubo de datos de administración de cambios y actividades contiene las siguientes medidas:
- WorkItemIsAboutConfigItemCount
- WorkItemCreatedByUserCount
- WorkItemAssignedToUserCount
- WorkItemRelatesToWorkItemCount
- ActivityIsAboutConfigItemCount
- ActivityCreatedByUserCount
- ActivityAssignedToUserCount
- ActivityRelatesToWorkItemCount
- ActivityIsAboutComputerCount
- ChangeRequestIsAboutConfigItemCount
- ChangeRequestCreatedByUserCount
- ChangeRequestAssignedToUserCount
- ChangeRequestRelatesToWorkItemCount
- ChangeRequestContainsActivityCount
- ChangeRequestIsAboutComputerCount
- ReviewActivityHasReviewerCount
- ReviewerIsReviewerUserCount
- ReviewerVotedByUserCount
- ReviewActivityRelatesToConfigItemCount
- ReviewActivityAssignedToUserCount
- ReviewActivityCreatedByUserCount
- WorkItemIsAboutComputerCount
- ActivityRelatesToChangeRequestCount
- ServiceContainsConfigItemCount
- ServiceContainsComputerCount
- WorkItemDimCount
- ConfigItemDimCount
- UserDimCount
- ActivityDimCount
- ActivitiesImplementedCount
- ActivitiesImplementedOnScheduleCount
- ComputerDimCount
- ChangeRequestDimCount
- ChangeRequestsImplementedCount
- ChangeRequestsImplementedOnScheduleCount
- EmergencyChangeRequestsCount
- ProcessTimePerChangeInDaysSum
- ReviewerDimCount
- ServiceDimCount
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