What is Microsoft Cloud for Healthcare?
Microsoft Cloud for Healthcare brings together trusted capabilities to customers and partners that enhances patient engagement, empowers health team collaboration, and improves clinical and operational data insights to improve decision-making and operational efficiencies. Microsoft Cloud for Healthcare makes it faster and easier to provide more efficient care and help ensure the end-to-end security, compliance, and interoperability of health data.
A robust partner ecosystem extends the value of the platform with additional solutions to address the most pressing challenges that each industry is facing today. With Microsoft Cloud for Healthcare, healthcare organizations can align to their clinical and operational needs, and then deploy quickly to empower their digital transformation and design a healthier future for their patients.
Microsoft Cloud for Healthcare harnesses the power of the Microsoft cloud by bringing together capabilities from Microsoft Azure, Dynamics 365, Microsoft Power Platform, and Microsoft 365 to transform the healthcare journey through more secure and connected patient experiences.
Enhance patient engagement
Engage your patients with a patient contact center and intelligent outreach. Set up a patient access portal and respond to a crisis with the crisis management template.
| Scenario | Description | Dynamics 365/Microsoft Power Platform features | Azure features |
|---|---|---|---|
| Patient outreach | Organize and automate marketing and outreach to patients. | Dynamics 365 Marketing | Use Health Bot to proactively reach out to patients over multiple communication channels. Ensure patients are adhering to their care plans and help them locate appropriate care providers. |
| Patient service center | Monitor and manage patient interactions and communications. Patients can schedule appointments, view care information, and communicate with healthcare staff. | Omnichannel for Customer Service, Dynamics 365 Customer Service, Dynamics 365 Customer Service Insights | Use Health Bot to triage patient symptoms and collect their medical information before handing the conversation off to live clinicians with the appropriate clinical context. View clinical data by using Azure Healthcare APIs (Preview). |
| Patient access | Patients can schedule appointments, view care information, and communicate with healthcare staff. | Microsoft Power Apps portals. Patients can schedule Teams virtual visits for instant virtual appointments in a video conference call to seek immediate care with a care provider. | Sync clinical data with Azure Healthcare APIs (Preview) (Fast Healthcare Interoperability Resources). Health Bot allows patients to view and manage their data such as viewing test results or scheduling appointments easily and securely with their assigned physician. |
More information: Enhance patient engagement
Empower health team collaboration
Schedule and provide home and virtual visits, provide physical referrals, and coordinate care for your patients. Empower your care teams to collaborate seamlessly in Microsoft Teams.
| Scenario | Description | Dynamics 365/Microsoft Power Platform features | Microsoft 365 features | Azure features |
|---|---|---|---|---|
| Care management | Provider personnel can create, personalize and enable new care plans for patients, as well as manage the appropriate care team members. | Power Apps model-driven app. Health assistant cards keep you informed with relevant context about patients. The cards are generated by health assistant based on data stored in Microsoft Dynamics 365 Sales. | Use chat, calls, meetings, and teams and channels in Microsoft Teams. | View clinical data for making care plans for patients with Azure Healthcare APIs (Preview). |
| Home health | Schedule visits for patients in their own homes. | Dynamics 365 Field Service and Dynamics 365 Customer Service | Integrate with your electronic health record (EHR) system or use Microsoft Bookings for scheduling. | View patient records from different sources in one place with Azure Healthcare APIs (Preview). |
| Virtual visits | Schedule and conduct virtual visits remotely with patients. | Schedule visits within Dynamics 365, and then host the virtual sessions in Microsoft Teams. | Integrate with your electronic health record (EHR) system or use Microsoft Bookings for scheduling, and then use Microsoft Teams to host the virtual sessions. | Have all the patient information in one place with Azure Healthcare APIs (Preview). |
| Internal health team collaboration | Clinicians and staff can collaborate internally on schedules, documents, tasks, and so on. | - | Use chat, calls, meetings, teams and channels in Microsoft Teams. Use templates to set up teams with specific settings that are appropriate for healthcare environments. Apply policies to teams for specific scenarios, such as teams for clinical workers, teams for information workers in the office, and teams where patients can engage. | If clinicians want to discuss patient reports and status, sync this data with Azure Healthcare APIs (Preview). |
More information: Empower health team collaboration
Improve clinical and operational insights
Deliver better health outcomes by making your health data truly accessible. Bring together protected health information (PHI) data from disparate systems into a managed service that is based on FHIR to help create a longitudinal record of the patient. This data is then able to fuel improved patient care, clinical insights, data analytics, machine learning, and AI.
| Scenario | Description | Azure features | Azure Healthcare APIs (Preview) |
|---|---|---|---|
| Clinical analytics | Access and securely share actionable data to help improve patient care. | Health Bot service contains built-in triage protocols and supports clinical trial matching use cases. | The Azure Healthcare APIs (Preview) lets you quickly connect existing data sources, such as electronic health record systems and research databases. Create new opportunities with analytics, machine learning, and actionable intelligence across your health data. |
| Operational analytics | Gain actionable insights to optimize operations. | Use Text Analytics for health to extract and label medical information from unstructured text. | The Azure Healthcare APIs (Preview) relates points of data from across disparate systems to create richer datasets that connect people and health data in intelligent new ways across your infrastructure, productivity applications, business applications, and analytics. |
| Data interoperability | Create new healthcare systems of engagement by connecting data from multiple systems of record. | - | Simplify data management with a single, consistent solution for PHI data. Azure Healthcare APIs (Preview) brings together health data from disparate systems using the HL7 FHIR industry standard. |
More information: Improve clinical and operational insights
Medical Device Disclaimer
Microsoft Cloud for Healthcare Add-On and Online Services (Office 365, Dynamics 365, Power Platform, Azure, and the Healthcare Bot Service) (together, “Microsoft Cloud for Healthcare”) (1) are not intended or made available as a medical device(s), (2) are not designed or intended to be used in the diagnosis, cure, mitigation, monitoring, treatment or prevention of a disease, condition or illness, and no license or right is granted by Microsoft to use the healthcare add-on or online services for such purposes, and (3) are not designed or intended to be a substitute for professional medical advice, diagnosis, treatment, or judgment and should not be used to replace or as a substitute for professional medical advice, diagnosis, treatment, or judgment. Customer should not use Microsoft Cloud for Healthcare as a medical device. To the extent customer makes Microsoft Cloud for Healthcare available as a medical device, or puts it into service for such a use, customer is solely responsible for such use and acknowledges that it would be the legal manufacturer in respect of any such use. Customer is solely responsible for displaying and/or obtaining appropriate consents, warnings, disclaimers, and acknowledgements to end users of customer’s implementation of Microsoft Cloud for Healthcare. Customer is solely responsible for any use of Microsoft Cloud for Healthcare to collate, store, transmit, process or present any data or information from any third-party products (including medical devices).