Frequently asked questions about accounts and avatars

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How do nametags work?

If you'd like to see another user's Nametag, select their avatar with your cursor and their Nametag will, then display above.

You'll see a few icons on the Nametag: Friend, Block, and Mute.

  • Mute: Clicking the Mute icon will allow you to mute a user, it's a temporary mute and you can unmute them at any time. If this users' mute icon is already red, it means they've muted themselves.

  • Block: The block feature will allow you to remove a user from your experience. You'll no longer see or hear that user, and they'll no longer see or hear you. If you need to unblock a user, open up your Friends panel in AltspaceVR, select the block tab, then unblock the user.

  • Friending: The friend button will send that user a friend request, after Friending another user you can message them across spaces, see when that user is online, and easily join their room. That user's Nametag will also include a blue border so you can easily recognize them as a friend. You'll also notice a counter at the bottom of their Nametag, which will show the duration that you've been friends with that user.

When you host your own activity, you'll receive some other tools for moderation. You'll now have the ability to message users who you aren't yet friends with, and you'll also have the ability to Kick users.

  • Kick: If a user interrupts your activity you can always use the Kick button, this will remove that user from your activity. After being kicked they, they'll no longer be able to join your current activity.

  • Admin Badge: AltspaceVR has staff on hand 24/7 in The Campfire to assist you in VR. All staff members representing AltspaceVR will have the gold Admin Badge on their nametag.

Our staff is here to support and assist you, so please ask them any questions you might have!

How do I update my personal information?

We understand that mistakes are made and you may require a change to your name or username. File a Support Request with the AltspaceVR Community Team. We'll apply the change on your account at the earliest opportunity.

Important

AltspaceVR reserves the right to deny name changes if they violate the Community Standards or if there are excessive requests on a particular account.

Updating your email

From time to time, we understand that people migrate to new email addresses or lose the ability to access their email account. If you would like to update your account information in the AltspaceVR system, go ahead and send a Support Request to the AltspaceVR Community Team.

Send the request from your old email address, so that we can validate your identity. If this isn't possible because of the inability to access your email account, let us know when submitting a support ticket.

Unlinking and Re-Linking Your Microsoft Account

We highly recommend that you link your AltspaceVR account with a personal Microsoft Account. If you need to un-link your accounts for whatever reason, here is how to do so:

  1. Navigate to altvr.com and click "Log In"
  2. Click "Sign in with Microsoft" and sign in with the Microsoft Account linked to your AltspaceVR account
  3. Once you’re signed in, click on "More" > "Profile"
  4. Click "Unlink Account" to perform the unlinking action
  5. Now you can sign in on a classic AltspaceVR account or re-link to another Microsoft account
  6. Run AltspaceVR
  1. Navigate to altvr.com and click "Log In"
  2. Click "Sign in with Microsoft" and sign in with the Microsoft Account linked to your AltspaceVR account
  3. Once you’re signed in, click on "More" > "Profile"
  4. Click "Link Account" and sign in using your preferred personal Microsoft account
  5. Run AltspaceVR

Troubleshooting Tips

  • If you are trying to link a Microsoft Account but you get an error saying "Email has already been taken" it’s likely that you have a classic AltspaceVR account with the same email as your Microsoft Account. We recommend you sign into altvr.com to link your account:

    1. Navigate to altvr.com and click "Log In"
    2. Sign in with your AltspaceVR account (email + password). If you don’t know your password, click "Reset Password" at the top of the page and follow the password recovery process.
    3. Once you’re signed in, click on "More > Profile"
    4. Click "Link Account" and your classic Altspace account and Microsoft Account should now be linked. (NOTE: work or school accounts are currently not supported unless your administrator has told you otherwise.)
    5. Run Altspace and sign in with your Microsoft Account

  • If you are trying to use the consumer version of AltspaceVR, you need to use a Microsoft account. If you use a work or school account, you will get an error message prompting you to link to a personal Microsoft Account instead. Follow the steps above to unlink and re-link accounts.

  • Submit your logs if you run into any issues by going to MAIN MENU > SETTINGS > SUPPORT > Upload Logs.

  • Find more tips in the Accounts FAQ

More Resources

Support

Questions or feedback for the AltspaceVR team?

Click here to send a Support Request