Enable or disable automatic speech recognition for an Outlook Voice Access user

You can configure Automatic Speech Recognition (ASR) for a user who's enabled for Unified Messaging (UM) and voice mail. When ASR is enabled on the mailbox of an Outlook Voice Access user, the user can move through the mailbox menus using voice commands. ASR is enabled by default. If ASR is disabled, the user must use dual tone multi-frequency (DTMF), also known as touchtone, inputs to move through the menus.

Note

You can't use the EAC to configure this feature. You must use the Shell to enable or disable ASR for a voice mail user.

For additional management tasks related to UM or voice mail users, see Voice mail-enabled user procedures.

What do you need to know before you begin?

  • Estimated time to complete: Less than 1 minute.

  • You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM mailboxes" entry in the Unified Messaging Permissions topic.

  • Before you perform these procedures, confirm that a UM dial plan has been created. For detailed steps, see Create a UM dial plan.

  • Before you perform these procedures, confirm that a UM mailbox policy has been created. For detailed steps, see Create a UM mailbox policy.

  • Before you perform these procedures, confirm that the user's mailbox has been UM-enabled. For detailed steps, see Enable a user for voice mail.

  • For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard shortcuts in the Exchange admin center.

Tip

Having problems? Ask for help in the Exchange forums. Visit the forums at Exchange Server,Exchange Online, or Exchange Online Protection..

Use the Shell to enable or disable ASR for a UM-enabled user

This example enables ASR for a UM-enabled user named tonysmith.

Set-UMMailbox -Identity tonysmith@contoso.com -AutomaticSpeechRecognitionEnabled $true

This example disables ASR for a UM-enabled user named tonysmith.

Set-UMMailbox -Identity tonysmith@contoso.com -AutomaticSpeechRecognitionEnabled $false