Phone number management for Canada

Use this page to find information on acquiring and porting phone numbers in Canada for Microsoft Teams.

For more information, see Manage phone numbers for your organization.

On this page:

Acquiring New Numbers from Microsoft Teams

Frequently Asked Questions Details
What information and documents do I need to provide for my new number order?
  • Not required
What number types are available?
How much time will it take for me to acquire new phone numbers (approximately)?
  • Usually 1 business day depending on availability and area code/location of the numbers.
Miscellaneous information
  • The lead time for vanity phone numbers is usually between 1 to 15 business days. There is no guarantee that these numbers can be acquired. Please contact the TNS Service Desk for more information.

You can submit your number acquisition request through the Teams Administration Center.

If any additional documentation or correspondence is required or if you need additional assistance, please contact the TNS Service Desk.

Porting Existing Numbers to Microsoft Teams

Frequently Asked Questions Details
What information and documents do I need to provide for my port order?
How long will it take for me to port my phone numbers (approximately)?
  • 7 to 15 business days
When do phone number ports take place?
  • Ports take place Monday through Friday between 8:00 AM to 8:00 Eastern Time.
Can I change or cancel my port order?
  • Port changes must be requested at least 2 business days before the approved porting date.
  • Port cancellations must be requested at least 1 business day before the approved porting date.
Can I port some but not all of my phone numbers?
  • Yes, partial porting is supported.

What number types can I port?

Number Types User VoiceApps (Auto Attendants and Call Queues) Audio Conferencing
Geographic Yes Yes Yes
Toll-Free No Yes Yes

You can submit your porting request through the Teams Admin Center.

If any additional documentation or correspondence is required or if you need additional assistance, please contact the TNS Service Desk.

Different kinds of phone numbers used for Calling Plans

Manage phone numbers for your organization

Manage the usage of a phone number (user, conferencing, VoiceApp)

Contact the Telephone Number Services team

Get support for Microsoft 365 for business

How many telephone numbers can you get?

Emergency calling terms and conditions

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