ServiceNow

Reference

ServiceNow improves service levels, energizes employees, and enables your enterprise to work at lightspeed. Create, read and update records stored within ServiceNow including Incidents, Questions, Users and more.

This connector is available in the following products and regions:

Service	Class	Regions
Logic Apps	Standard	All Logic Apps regions except the following: - US Department of Defense (DoD)
Power Automate	Premium	All Power Automate regions except the following: - US Government (GCC High) - China Cloud operated by 21Vianet - US Department of Defense (DoD)
Power Apps	Premium	All Power Apps regions except the following: - US Government (GCC High) - China Cloud operated by 21Vianet - US Department of Defense (DoD)

Contact
Name	Microsoft
URL	Microsoft LogicApps Support Microsoft Power Automate Support Microsoft Power Apps Support

Connector Metadata
Publisher	Microsoft
Website	https://www.servicenow.com/
Privacy policy	https://www.servicenow.com/privacy-statement.html

Known Issues and Limitations

When using the Create Record action, it's not possible to specify the full record description. The field value will be ignored due to Service-Now REST API limitations.

Creating a connection

The connector supports the following authentication types:


Default	Parameters for creating connection.	All regions	Not shareable

Default

Applicable: All regions

Parameters for creating connection.

This is not shareable connection. If the power app is shared with another user, another user will be prompted to create new connection explicitly.

Name	Type	Description	Required
Instance	string	Name of the instance for service-now.com or custom URL for migrated account	True
Username	string	Username for this instance	True
Password	securestring	The password for this account	True

Throttling Limits

Name	Calls	Renewal Period
API calls per connection	600	60 seconds

Actions

Create Record	Create a record in a ServiceNow table.
Delete Record	Deletes a record for a ServiceNow object type like 'Incidents
Get Record	Gets a record for a ServiceNow object type like 'Incidents'
Get Record Types	Lists the available record types
List Records	Gets records of a certain ServiceNow object type like 'Incidents'
Update Record	Updates a record for a ServiceNow object type like 'Incidents'

Create Record

Operation ID:: CreateRecord

Create a record in a ServiceNow table.

Parameters

Name	Key	Required	Type	Description
Record Type	tableType	True	string	Type of record to list
body	body	True	dynamic
Display System References	sysparm_display_value		boolean	Determines if system references should be included
Exclude Reference Links	sysparm_exclude_reference_link		boolean	Determines if reference links should be excluded

Returns

The outputs of this operation are dynamic.

Delete Record

Operation ID:: DeleteRecord

Deletes a record for a ServiceNow object type like 'Incidents

Parameters

Name	Key	Required	Type	Description
Record Type	tableType	True	string	Type of record to list
System ID	sysid	True	string	System ID for the record.

Get Record

Operation ID:: GetRecord

Gets a record for a ServiceNow object type like 'Incidents'

Parameters

Name	Key	Required	Type	Description
Record Type	tableType	True	string	Type of record to list
System ID	sysid	True	string	System ID for the record.
Display System References	sysparm_display_value		boolean	Determines if system references should be included
Exclude Reference Links	sysparm_exclude_reference_link		boolean	Determines if reference links should be excluded

Returns

The outputs of this operation are dynamic.

Get Record Types

Operation ID:: GetRecordTypes

Lists the available record types

Returns

Body: GetTypesResponse

List Records

Operation ID:: GetRecords

Gets records of a certain ServiceNow object type like 'Incidents'

Parameters

Name	Key	Required	Type	Description
Record Type	tableType	True	string	Type of record to list
Display System References	sysparm_display_value		boolean	Determines if system references should be included
Exclude Reference Links	sysparm_exclude_reference_link		boolean	Determines if reference links should be excluded
Query	sysparm_query		string	Encoded query used to filter the result set. Example: active=true^ORDERBYnumber^ORDERBYDESCcategory
Limit	sysparm_limit		integer	Limit to be applied on pagination. The default is 10000.
Offset	sysparm_offset		integer	Number of records to exclude from the query.

Returns

The outputs of this operation are dynamic.

Update Record

Operation ID:: UpdateRecord

Updates a record for a ServiceNow object type like 'Incidents'

Parameters

Name	Key	Required	Type	Description
Record Type	tableType	True	string	Type of record to list
System ID	sysid	True	string	System ID for the record.
body	body	True	dynamic
Display System References	sysparm_display_value		boolean	Determines if system references should be included
Exclude Reference Links	sysparm_exclude_reference_link		boolean	Determines if reference links should be excluded

Returns

The outputs of this operation are dynamic.

Definitions

GetTypesResponse

Name	Path	Type	Description
result	result	array of object	Result set of all record types for current instance.
Display name	result.label	string	Display name of the record type.
Value	result.value	string	Value of the record type.