Hello,
Here are a few things to consider:
Start by uninstalling the printer from the client computer and then reinstall it. Make sure to download the latest and most compatible driver for your printer model directly from the manufacturer's website. Sometimes, using the generic driver provided by Windows can cause issues.
Ping the print server's IP address from the client to test network connectivity. If there's an issue, resolve the network problem first.
As a simple step, sometimes just restarting both the client computer and the print server can resolve temporary glitches.
Also try to find any direct printing error message to narrow down the issue more precisely.
Use the Windows Event Viewer to track printing events | PaperCut
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